Alternative solutions

Ofcom has launched the scheme ‘Broadband Universal Service’, giving people the right to request access to decent broadband services.

People in Hampshire can request a broadband upgrade from BT if their current speeds are below 10Mbps download and 1Mbps upload. To qualify, there must be no access to decent broadband, and no planned public broadband scheme in the next 12 months.

If the upgrade costs £3,400 or less, it’s free. If it costs more, the user must pay the extra amount.

BT will confirm eligibility within 30 days and provide a quote within 60 days if needed.

Gigabit Broadband Voucher Scheme

The Gigabit Broadband Voucher Scheme (GBVS) is part of Project Gigabit, focused on helping specific people and communities upgrade their broadband connection. It mainly operates in areas where there is no coverage of a Unique Property Reference Number (UPRN) by a Project Gigabit procurement or contract.

For details about the scheme please visit the Government's gigabit broadband voucher website.

Broadband via satellite

Satellite broadband is ideal for areas without mobile network coverage, usually in remote locations. It operates similarly to satellite TV but allows two-way communication for sending and receiving information and calls. A satellite dish is necessary to be able to use satellite broadband.

For further advice, the communications regulator, Ofcom, has useful information about satellite broadband.

Broadband via mobile network

Broadband via the mobile network is useful for areas where Fibre to the Cabinet (FTTC) or Fibre to the Premises (FTTP) broadband is unavailable or expensive. Mobile broadband connects via the mobile network, with signal strength depending on your area. Options include 4G and 5G.

Various deals are available from different providers. Ofcom’s mobile phone coverage checker can help identify providers in your area.

Many providers have activated 5G networks, but coverage is limited to certain towns and cities. Check data allowances and prices for mobile contracts.

Social tariffs

Ofcom lists available social tariffs offering low-cost broadband packages for people on low incomes.

Installation of new digital infrastructure

Telecom operators have special permissions to install new equipment, like telegraph poles, in public areas without needing planning permission - usually under permitted development rights.

However, the Minister for Data and Digital Infrastructure has requested that suppliers use these powers only as a last resort.

Letter from DSIT Minister to fixed-line telecom operators (publishing.service.gov.uk)

Instead, they should consider alternatives like sharing existing infrastructure or installing networks underground.

Suppliers also have the right to carry out street works under the Electronic Communications Code.

The Communications (Access to Infrastructure) Regulations 2016 (legislation.gov.uk)

The County Council coordinates these works through a permit system, but this is just a coordination role, not a regulatory one.

The Department for Science, Information & Technology (DSIT), through Building Digital UK (BDUK), is responsible for managing the deployment of Project Gigabit via its contracted providers.

For issues related to market regulation and fair competition, contact BDUK or Ofcom: Access to decent broadband – Ofcom.