Archived decisions

Improvement

Reference

Reason

Responsible Officer

Target date for completion

Resource/costs to complete

Performance indicators

Progress to date

RG to spend more time in workshops

EFQM Review

Improve communications

RG

June 2001 (continuous)

NIL

RG to visit workshops at least every two months

Commenced

Involve staff in process improvements

EFQM Review

Increase staff commitment to changes

BF/TB/RG

June 2001 (continuous)

NIL

E.g., staff to agree new pay documentation

Commenced

Challenge legal constraints on market opportunities

EFQM Review

Expand legal market

RG

April 2002

NIL

Changes in legislation will make it easier to trade with external organisations

Included in Business Plan

Additional telephone facilities

EFQM Review

Improve office efficiency

BF

April 2002

NIL

More telephones

Awaiting clarification from IT Services

Database showing skills of personnel

EFQM Review

IiP, maximise potential use of staff, staff development

BF/TB

December 2001

NIL

Part of IiP evidence

Completed

Greater formality in training programmes

EFQM Review

IiP, improve management, recording and evaluation of training

RG/BF/TB/

JM

November 2001 (continuous)

NIL

Appointed current member of staff as Training Officer to provide focus and coordination

Commenced

Improvement

Reference

Reason

Responsible Officer

Target date for completion

Resources/costs to complete

Performance indicators

Progress to date

Recruitment becoming more difficult

EFQM Review

Retain full staffing compliment

TB/RG

June 2001 (continuous)

NIL

Staff turnover still low, two new staff recently appointed, improved pay and conditions implemented September 2001

Commenced

Workshop environment

EFQM Review

Improve staff working conditions

TB/RG

June 2001 (continuous)

Unknown

£50k included in Business Plan for workshop/ fuel facilities improvements

Commenced

Uniforms and badges

EFQM Review

Improve customer perception - `professional outfit'

TB

April 2003

NIL

HTM badges now on overalls

Commenced but staff still prefer older style, dark blue overalls, without name badges

Succession plan for BF

EFQM Review

BF retires April 2003

RG/NJ

April 2002

Unknown

Succession plan

Included in Business Plan

Communicate and record policy developments

EFQM Review

Improve staff knowledge and understanding of changes

RG/BF/TB

June 2001 (continuous)

NIL

Staff morale

Commenced

Improvement

Reference

Reason

Responsible Officer

Target date for completion

Resource/cost to complete

Performance indicators

Progress to date

Check that internal communication has been understood

EFQM Review

Improve communications

RG/BF/TB

June 2001 (continuous)

NIL

Improved communications

Commenced

Funding of Courier service

EFQM Review / Challenge

HTM will not be able to fund deficit after April 2002

AJS/RG/RM/

CT

April 2002

NIL

Corporate funding of service

Discussions underway between PB&R and CT

IT

EFQM Review / Challenge

Improve IT facilities and systems, connect workshops and improve hardware reliability

BF/TB/IT Services

Investigate SAP Fleet Management module and manufacturers' technical data on-line by April 2003

Unknown

IT 2000 rolled out November 2001. Ford technical data now on-line

Commenced

Review of current procedure notes

EFQM Review

Ensure procedures are fully documented

BF/TB

April 2002

NIL

Revised procedure notes

Completed

Improve understanding of RCS through discussion

EFQM Review

Improve working relationship with RCS

RG/BF/TB

December 2001

NIL

Agreed processes with RCS

Joint workshop July 2001, agreed procedures implemented

Improvement

Reference

Reason

Responsible Officer

Target date for completion

Resource/cost to complete

Performance indicators

Progress to date

Improve management and admin of pool and spot-hire vehicles

EFQM Review

Improve service to customers

BF/RG

September 2001 (continuous)

NIL

Reduced customer complaints

Improved handover and monitoring procedures with County Surveyor's reception staff

Develop more non-financial `performance indicators'

EFQM Review

Improve service to customers

BF/TB/RG

April 2002 (continuous)

NIL

Record of customer complaint/compliments. Bottom line

Included in Business Plan

Start office team meetings

EFQM Review

Improved communications and staff awareness

BF/TB/RG

June 2001

(continuous)

NIL

Regular staff meetings

Commenced

Involve workshop staff in more decisions affecting them

EFQM Review

Improved communications and staff awareness

TB/BF/RG

June 2001

(continuous)

NIL

Regular staff meetings

Commenced

Improvement

Reference

Reason

Responsible Officer

Target date for completion

Resource/cost to complete

Performance indicators

Progress to date

Highways Fleet

Challenge

Turnover and profitability

RG/TB/BF

April 2002

NIL

Turnover and bottom line

Negotiations underway with RCS and Balfour Fleet Services over Strategic Alliance

New markets

Challenge

Turnover and profitability

BF/TB/RG

June 2001 (continuous)

NIL

Turnover, bottom line and customer profile

Continued expansion of fleet in Education sector through competitive rates, high quality service and reputation

Courier Service performance

Challenge

Service delivery

BF/RG/JF

June 2001 (continuous)

NIL

Customer satisfaction monitored through feedback and annual survey

Continuous process of identifying additional tasks and/or routes

Improvement

Reference

Reason

Responsible Officer

Target date for completion

Resource/cost to complete

Performance indicator

Progress to date

Upgrade of fuel facilities and systems

Challenge

Improved customer service and provide better management information for HTM and customers

BF/RG

Complete by April 2002

Costs included in Business Plan to be met from surpluses

Updated facilities and management information

Bar End, Hook, Micheldever, Totton and Petersfield completed. Bishops Waltham to finish

Alternative fuels

Challenge

Increase the usage of alternative fuels - LPG & Electric

BF/RG/TB

December 2002

(continuous)

Unknown as dependent on volumes

Number of vehicles using alternative fuels. Evaluation of LPG and electric vehicles - overall costs, performance, reliability

2 LPG/petrol and 1 electric vehicle in fleet. Install LPG facility in Winchester Depot once development issues have been resolved

Courtesy vehicles

Challenge

Improve service to customers, reduce disruption to services of vehicles off the road

BF/TB

June 2001 (continuous)

Costs met from HTM trading account

2001/2002 - 30 vehicles (at least 1 minibus, 1 tail-lift and 1 car at each workshop)

Number of courtesy vehicles has been increasing for last two years