Performance

Indicator

Performance

Target

Current

Performance

Barrier to achieving performance target

Action

Officer Responsible

Target

Date

Cost Resource Implication

Outcome 1 - Establish New County Catering Unit

1.1 Consult staff

Completion of meetings with staff based at County Supplies, Hampshire Caterers and Social Services.

Staff availability to attend meeting.

Prepare briefing.

Notify staff of arrangements to consult

Respond to questions and concerns.

N.J.

February

`02

Minimal.

Staff time.

1.2 Appoint new Head of CCU

Successful appointment of a senior catering professional to lead services within the County Council.

New appointment. Delete current position of Director of Hampshire Caterers who will retire in May '02.

Availability of suitable candidate.

Implement formal recruitment process. Establish job description.

Organise work location.

NJ/

Personnel.

June `02

Neutral.

1.3 Organise formation of CCU

Successful implementation of the CCU with all staff in place and familiar with the purpose, structure and aims of their role and that of the Unit

Staff are currently employed in different parts of the County Council, although almost all are currently located in different sections of PBR.

Staff concerns over change.

Available office accommodation.

Prepare a detailed resources plan for change, to include new job descriptions where necessary.

Plus communication plan for departments/units

NJ/Personnel/ Current Managers

November

`02

Neutral/small saving or improved effectiveness.

1.4 Establish funding arrangements

Achieve required level of funding.

Current funding arrangements will transfer on commencement and will require review for 2003/4 budget round.

Possible resistance to signing SLA's for support services from the CCU.

Managing existing SLA's and renew on expiry dates.

Draft and implement new SLA's where required.

NJ/Head of CCU

June '02 and December `02

Nil/TBA

Performance

Indicator

Performance

Target

Current

Performance

Barrier to achieving performance target

Action

Officer Responsible

Target

Date

Cost Resource Implication

Outcome 2 - Establish County Catering Policy and Strategy

2.1 Establish regular meetings of the Food Safety Group

First meeting established.

Review performance against risk assessment including collection of performance data.

Last meeting September 2000.

Appointment of the new Head of CCU. Agreement to Group Member-ship and Chairman.

Contact existing group members.

Organise meeting.

Set the agenda.

NJ/Head of CCU

October

`02

Staff time

2.2 Catering standards

Achieve consistent standards and controls across all catering services.

Varied across all parts of the Council.

None

Identify existing best practice, control measures documented procedures. Make this data available to all Council departments.

Head of CCU/ Performance and Standards

September '03

Staff time

2.3 Purchasing arrangements

Establish a user group. Benchmark with similar organisations and publish results to key customers. Target price improvements based on benchmarking data.

Limited benchmarking undertaken.

Available data on a like-for-like basis.

Subscription to Catering Price Index.

Purchasing Manager at County Supplies

April `03

Nil

2.4 Management of premises and equipment

Improved validation/ control over expenditure on maintenance and repair of heavy equipment

Various arrangements exist which offer no consistency of monitoring and little feed back on contractor performance.

Technical skills required to validate the work done.

Organise an agreed structure for monitoring contractors performance and challenging cost effectiveness of work done.

Head of CCU/ Property Services

April `03

Nil

Performance

Indicator

Performance

Target

Current

Performance

Barrier to achieving performance target

Action

Officer Responsible

Target

Date

Cost Resource Implication

Outcome 3 - Achieve Working Partnership between Social Services and Hampshire Caterers

3.1 Recruitment and retention of staff

Significant reduction in turnover of staff.

High level of staff turnover.

More attractive proposals from alternative employers.

Joint recruitment advertising.

Share staff.

Speed up to appointment process.

Joint road shows and other initiatives.

Head of CCU/

Head of Personnel

(Social Services)

September

'02 to September

`03

Staff time

3.2 Staff training

Implementation of joint training programme.

Separate training provided to different levels in an uncoordinated way.

Requirement for similar training needs.

Assess training needs.

Identify joint training possibilities.

Establish a training programme.

Head of CCU/

September `03

Staff time

Outcome 4 - Develop Action Plan Linked to Corporate Strategies

4.1 Opportunities for Use of

E-commerce

Develop an

E-commerce Action Plan.

Electronic A-Z of services is being developed.

Technology/IT skills.

Investigate use of technology made by other authorities. Commission IT Services to prepare a plan.

Head of CCU/ IT Services

April `03

Staff time.

4.2 Opportunities to enhance sustainable activity

Develop an Action Plan.

Generally, green issues are addressed but without a formal plan being in place

Commercial/ operational considerations.

Investigate HCC sustainability Action Plan. Concentrate on a few achievable issues.

Head of CCU

September `03

Nil

Outcome 5 - Measure Customer Results

5.1 Establish User Fora

First meeting completed.

Agree Performance Indicators with customers and programme of meetings for next 12 months.

Only schools have a formal review group.

Some customers may perceive a possible loss of control over their catering services.

Prepare terms of reference for CCU. Identify and contact key customers.

Arrange meeting.

Head of CCU/

Business Development Manager

October `02

Staff time

Performance

Indicator

Performance

Target

Current

Performance

Barrier to achieving performance target

Action

Officer Responsible

Target

Date

Cost Resource Implication

5.2 Establish Formal links with Social Services

Agree an SLA with Social Services.

N/A

Concerns that schools will dominate the work of the CCU.

Review the outcome of the internal review by Social Services.

Identify areas of overlap with this review.

Head of CCU

October `02

Staff time

Outcome 6 - Research Into New Ideas/Known Current Problems

6.1 Establish a list of research priorities and resource key projects

Priority list established based on assessment of potential and experience of others

Ad-hoc local projects with no strategic plan.

Reluctance to challenge outdated and unquestioned methods.

Identify key areas for improvement with individual service providers and prioritise.

Head of CCU/ R&D

January `03

Staff time