Archived decisions

REPORT OF THE

EXECUTIVE MEMBER

SOCIAL CARE

PART II

CARE MANAGEMENT

1 The Executive Member was pleased to authorise the implementation of the outcome of the Best Value Review of Care Management.

2 A key point that arose from the review was the creation of a Care Brokerage Service which, in common with Financial Assessment and Benefit Service, will free up valuable Care Manager time and enable a more efficient service for everyone.

3 The Care Broker role involves:-

· Establishing resource availability.


· Planning and negotiating care arrangements.


· Raising relevant orders.


· Making minor variations to care packages within agreed limits.


· Generating and sending out care plans.


· Liaison with users and carers.


· Gathering and maintaining cumulative information on the performance of providers and profiling market defects.

4 Trials of the Care Brokerage System in the pilot area (Eastleigh) had delivered qualitative and quantative gains for stakeholders. These included:-

· A reduction in the waiting time for care management assessments leading to an improved service to users and other agencies.


· A reduction in the number of outstanding scheduled client reviews which were now undertaken by reception and assessment care managers.


· A substantial improvement in job satisfaction ratings expressed by care managers.

Felicity Hindson MBE

Executive Member for Social Care

4IR260802