Archived decisions

THE BEACON COUNCIL SCHEME 2002

APPLICATION FORM

Please ensure you have read the Beacon Scheme Application Brochure 2002 before completing this application form.

NB Contact details should be identical to those given on the Intention to Apply Form

PART 1 - COUNCIL INFORMATION

Beacon theme for which you are applying

Rethinking Construction

Authority Name (lead authority for joint applications)

Hampshire County Council

Contact Name

P Hillary

Telephone

01962 847391

Fax

01962 867273

E-mail

[email protected]

Postal Address (including County)

Chief Executives Department

The Castle

Winchester

Hampshire

SO23 8UJ

Councillor with portfolio responsibility for the theme area (if relevant)

Councillor K T Thornber

Councillor K B Estlin

List any other themes under which you are applying for beacon status in 2002 (for joint applications please list authorities and the beacon applications they are submitting ).

N/A

Do you agree to allow all information in your application to be made available to the public? If there is information which you wish to remain confidential, please give the Part and Question number of the information, or state which annexes are confidential (Please also clearly mark the relevant pages of the form/attachments with the header "CONFIDENTIAL").

No

Part 2 i)

See Theme: Annexe 1 - Report 3

Part 2 iv)

See Theme : Annexe 14 - monthly property Health and Safety report

Type of authority (Unitary, County, District, Metropolitan Borough, London Borough) (Please list all authorities for joint bids).

County Council

Region in which authority is located.

South East

What is the geographical size of the authority in square kilometres?(please list all authorities for joint bids)

3680 km2

What is the population of the area covered by the authority?(please list all authorities for joint bids)

1.25m

What is the revenue budget requirement of the authority for 2002/2003?(please list all authorities for joint bids)

£1.2bn gross

£0.9bn net

PART 2 - THEME CRITERIA

1. Please summarise (in 1 or 2 paragraphs) the excellent practice for which you are seeking beacon status.

Hampshire County Council is seeking Beacon Status under the Rethinking Construction theme for its demonstration of obtaining Best Value through new procurement methods, partnering arrangements with its contractors and consultants and also for continuous improvement of its services.

The County Council is able to demonstrate more consistent and effective performance on major areas of its work, with a modernisation agenda for staff and contractors, which incorporates Respect for People and is delivered through an integrated team approach, and greater competency in the management of health and safety.

2. Outline how you meet the six key criteria below (the criteria are explained in more detail in the Application Brochure 2002).

i. Vision & Strategy

The County Council's Vision Statement - A Vision for Hampshire: A Hampshire Greenprint (January 2001) (Part 3 Annex) opens with an over-arching vision of the County as:

"A prosperous and attractive county where social and economic needs are met in the most sustainable way and improve the quality of life and sense of community of present and future generations; and

A County Council which provides community leadership and the delivery of the highest quality services for all citizens through best practices including partnership with others and leading by example."

These over-arching views are endorsed in the Vision principles which include a commitment to stewardship of the environment through

    · enhancement of the sense of place which characterises the county

    · an environment in cities and towns which encourages people to live there because of the attractions of urban living

    · design of new development achieving a distinctiveness based on the character of the landscape, buildings and facilities appropriate for that part of Hampshire

    · the development, design and adaptation of the built estate to provide for the highest quality teaching and care environment in County Council buildings

    · partners and contractors having the same commitment to quality and best practice

These themes and principles are underscored in both the Council's Corporate Strategy (September 2002 ) - (Part 3 Annex) and the Comprehensive Performance Assessment (CPA) - Self Assessment. Development of the Rethinking Construction framework is a priority area within the Corporate Strategy and CPA which emphasises "innovative partnering arrangements for service delivery and supports a mixed economy in order to maintain service standards while ensuring vibrant private and voluntary sector provision."

The need for change was identified through the Vision and the Corporate Strategy, emphasised in the Latham and Egan Reports, the Best Value objectives and experience of implementing major contracts and the difficulties of operating a lowest price tendering policy.

The principal objectives of the County Council's procurement strategy for construction works can be summarised as follows:

    · establishing a list of competent contractors who will respect the County Council's objectives, allocate appropriate resources to Health and Safety and work with the County Council and its Agents to add value to projects

    · providing a more effective arrangement to undertake construction projects to recognise the nature and timing of the work, and by harnessing the contractor's expertise at an earlier stage

    · identifying opportunities for contractors to add value and develop more strategic relationships with them for longer-term benefits to all

    · avoiding the adversarial attitude resulting from lowest price tendering and a contractual framework which encourages claims. Directing the resources of the employer, and the contractor to more productive and beneficial use, and seeking continuous improvement and client satisfaction

    · recognising whole life costs and that the lowest tender is not often the best value proposal, and that certain risks naturally inherent in construction projects are best managed jointly with the industry

    · embracing the County Council's sustainability strategy by taking better care of the environment and reducing waste from the industry

    · creating a more constructive approach with the industry and improving the working environment of people. This approach is underlined in the County Council's CPA self assessment.

An incremental approach was considered both sensible and realistically achievable over a minimum three-year period. As a consequence, a strategy has been developed to respond to the following challenges:

    · to create guiding principles, not prescription

    · risk management not risk avoidance

    · defining and delivering quality

    · defining the elements of successful partnering, for clients and contractors

    · educating and training people

    · measuring Best Value and continuous improvement.

The above is supported by the following key reports to the Elected Members:

    1. Report to Land Sub Committee dated 13 May 1999 entitled "The Appointment of Building Contractors";

    2. Report to P&R 9 April 2001 entitled "Capital Programme - Implementation of Capital Building Programme";

    3. Report to Executive Member, Environment (confidential) dated 15 January 2002 entitled "County Roads Term Maintenance Contract 2002 to 2007";

    4. Report to Executive Member P&R 11 April 2002 entitled "Procurement Initiatives";

    5. Report to Executive Member P&R 16 October 2002 entitled "Rethinking Construction and Supply Chain Management

    (Annex 1).

Our procurement initiatives have been developed over the past few years to reflect both the corporate strategy and a genuine approach to Best Value principles through either preferred suppliers or partners. The application of Rethinking Construction principles underpinned the Pathfinder Review of the Highways Maintenance Service in 1999 and will form the core element of the Property Services Best Value review due next year. The following examples demonstrate the County Council's commitment to Rethinking Construction focused through its Movement for Innovation (M4i) Demonstration Projects.

Highway Maintenance and Construction Contract

Since 1996 Hampshire has delivered a large proportion of its Highway Maintenance service through a series of term maintenance contracts. From May 2002 a County wide contract was let to achieve economies of scale and better value for money. The latest contract is for a minimum of five years and is extendable subject to performance targets being met. It is valued at £200m over a possible eight year duration.

From 1996 the basis of tender assessment has progressed incrementally from lowest price to a 60% price, 40% quality basis. The 40 percent quality assessment within the tender examined in more detail the specific qualitative benefits for the County Council that could be offered by each contractor. Tenders were evaluated against predetermined quality criteria as set out in the Report (confidential) to Executive Member, Environment (Annex 1).

Raynesway Construction Southern Limited was the successful contractor and is jointly promoting the demonstration project with the County Council. The M4i case study for the project is attached together with the Project Award Certificate (Annexes 2 & 3).

John Hanson Secondary School

The project created a two-stage procurement arrangement to bring on board a contractor at an early point to work with the design team through a second stage of detailing the design, selecting and appointing key sub-contractors and procuring all of the work. HBG Construction was initially appointed on the basis of a tender proposal for fixed costs and overheads and a structured interview. (Annex 4)

New Engineering Term Contracts

The creation of four new engineering term contracts for mechanical, electrical and catering services was approved by the M4i in 2001. The new format was chosen following formal consultations with schools and selected contractors, along with the views from staff. The contracts provide a partnering arrangement with four contractors on an open book basis to jointly plan and manage the engineering maintenance programmes of work for five years.

Key Performance Indicators have been created as a useful tool for both the County Council's contract managers and the contractors' teams to develop the service in the direction the County and its customers have shown are a priority. The six KPIs are reported in the monthly reports and discussed at the monthly meetings (Annex 5).

Highway Works Best Value Benchmarking Club

During 1998/99 the authorities of Hampshire, Dorset and Oxfordshire applied to the M4i to become "Demonstration Projects" for their individual Term Maintenance Contract arrangements. Following the award of demonstration project status each authority attempted to apply the Construction Industry Key Performance Indicators to their individual contract arrangements, but found that several of the indicators were not applicable to smaller term maintenance activities where many thousands of orders can be issued per year. A Peer Group of five counties was subsequently formed from Hampshire, Dorset, Oxfordshire, Wiltshire and Gloucestershire to compile a set of KPI's specifically for term maintenance works.

During the development of the indicators, representatives from M4i and the DTI were present to ensure that the indicators were comparable with other sectors of the construction industry.

The County Council was instrumental in developing these performance indicators and influencing their inclusion in the national Code of Practice, 'Delivering Best Value in Highway Maintenance', published in 2001. The KPIs are modelled on the National Construction Industry/M4i KPIs.

The group, which became the Highway Works Best Value Benchmarking Club launched the new KPI's in November 2001. Currently the County Council chairs the national steering committee with RCS acting as vice chair. This is a very high profile role which serves to promote as well as share the successes of Hampshire in the national arena.

Data is exchanged via the Internet, giving members the ability to benchmark their own performance against the club average, and to identify areas for service improvement.

The County Council is also a member of the Highway Design Benchmarking Club which comprises both Local Authorities and Private Sector Consultants who exchange data to compare performance, establish best practice and achieve continuous improvement. Its principles are the same as the Highway Works Club and both benchmarking clubs regularly share information. Key information relating to the benchmarking clubs is included as Annex 6.

South East Counties Service Improvement Group (SECSIG)

The Group was formed in 1999 to compare Best Value performance indicator (BVPI) results and to process benchmark policies and procedures. There is a steering group and eight theme groups, including those for Highway Maintenance and Network Management, both of which the County Council chairs. The SECSIG Partnership Guide is included as Annex 7.

ii. Consultation

The County Council delivers a range of services to customers and the basis of that relationship will vary depending on the service area. For example Property Services delivers projects directly to its user clients (eg schools, Social Services homes, museums, fire stations and courthouses) whereas the Highways Service is providing and maintaining an infrastructure for the public at large. The Elected Members have been closely involved in the implementation of the Rethinking Construction agenda as noted in the key reports listed in the previous section.


A MORI survey was commissioned by the County Council in 1999 as part of the County Council's Pathfinder Review of Highways Maintenance Services. The objectives of this survey were to investigate residents overall views of highway maintenance in Hampshire, satisfaction levels and reasons for dissatisfaction, preferred arrangements for service delivery and preferred methods of communication. The survey indicated that overall the Council was performing well. (Annex 8) The Review, however, pointed to the need for some changes in the way the service was being delivered. Those changes are now in the process of being implemented.

For the Highway Maintenance Service, the County Council has implemented an IT based customer enquiry system that allows a complete record of enquiries from the public. The County Council's website contains a facility for on-line reporting of highway defects/complaints.

The County Council has encouraged consultation and shared best practice with the construction industry through seminars and presentations often to national audiences (Annex 9). A seminar entitled "Working Together" was organised with registered contractors and the Health and Safety Executive (HSE) in July 2000, in addition to the annual liaison meeting with the National Federation of Builders. The County Council also registered for membership of the HSE's Working Well Together Scheme in September 1999.

Establishing good communications and feedback to users of our services is the foundation that underpins the County Council's consultation process, for example the "Management Partnership" between the Property Department and individual schools and developing property services to all schools, and through the Corporate Asset Management Plan.

Regular strategic meetings with service Chief Officers and individual schools are supported by well-established and innovative mechanisms for undertaking consultation and gathering customer feedback, including:

    · meetings, at least annually, with individual local managers and headteachers

    · half-termly service review meetings with primary and secondary headteachers' representatives

    · customer feedback, covering both in-house and external contractor performance, and completion of all projects

    · a customer call-centre for Property Management

    · comprehensive correspondence and complaints monitoring.

The contract performance feedback form is issued to all clients for all planned project work within Property Services. Client feedback received in 2001/02 rates the department's service as either good or excellent by 84% of customers for 306 projects. (Annex 10). The results are analysed and fed into the operational management systems. (See also Section iv).

iii. Partnerships

The Corporate Strategy, Aim 5, has a key theme of "Managing our resources by ensuring that procurement practice supports the cost efficient delivery of quality services and best practice in relationships with contractors and suppliers". This recognises the need to identify different ways and means to procure work. A priority area relates to developing the Rethinking Construction framework and extending partnership working, with the construction industry, other local authorities and community groups.

Through the County Council's demonstration projects, formal partnering arrangements have been created. A protocol document was created for the scheme at John Hanson School (Annex 11) and this has been used as the basis for further building contract selected partnering schemes. There are four major contractor partners for the new engineering term contracts. The Highway Term Maintenance Contract similarly provides for the establishment of good working relationships through a mutually developed formal strategy of commitment and communication between the Council and the contractor. (Annex 12).

The above has led to the establishment of:

    · partnering Agreements

    · partnering workshops

    · problem solving procedures

    · open and transparent communication

    · partnering coordinators and a Partnering Board for Highways

The partnering process only works if there are people in both organisations who have a commitment to the process and who have sufficient influence within their own organisations to make their views prevail. On the Hampshire Highway Maintenance Contract these people are known as "Partnering Co-ordinators" and sit on the Partnering Board to lead the partnering process through the life of the Contract.

As part of the Highway Maintenance demonstration project a number of trials have been undertaken whereby contractor and Council staff work together as an integrated unit, delivering the Council's larger schemes. These trials were very successful. The contractor's engineers are now invited to comment on design concepts at an early stage, before detailed drawings are prepared. This has the advantage of being able to call on the contractor's expertise to ensure value for money designs that are fit for purpose, are easily built and provide long term solutions to structural and routine highway problems.

Partnering arrangements have been created with external consultants for Highway and Property Structural Engineering services, landscape, estates and development services, to ensure continuous improvement by open and frank exchange of ideas. This framework will be utilised to further extend current partnership arrangements.

iv. Actions

A corporate working group was set up in 1999 to underpin the principal objectives of the New Register For Building Activities, which includes the health and safety charter to be applied to construction works, selection and appointment procedures and the requirements for tendering, contract and monitoring arrangements.

Subsequently, the County Council adopted the following procurement strategies

    · selection and utilisation of preferred contractors, who continually perform well against a basket of criteria.

    · negotiation of contracts using broad framework agreements for similar schemes

    · aggregation of similar works into larger packages to gain continuity of resource and economy of scale

    · two stage partnering arrangements to secure contractors on best value criteria

    · the development of term contracts covering several years and establishing joint objectives and outcomes.

Over the last two years approximately £50m of building work has been implemented using new procurement initiatives. The term engineering contracts are being developed to include further areas of work. The proposed new secondary school and community development in Basingstoke (£20m scheme value) will be implemented on a partnering basis and will pick up on the lessons learned following the successful completion of John Hanson School (summer 2002).

The incremental approach adopted and formalising our current arrangements into longer term relationships through supply chain management is noted in the Operational Report dated 23 May 2002 (Annexes 1 & 13). The strategy principally involves creating

    · Framework contracts

    1. Major schemes/programmes involving national contractors with capacity and a culture to work with the County Council.

    2. Packages of work/minor schemes for small and medium enterprises (SME's), utilising firms that have a track record with the County Council

    · Creating supply chains for major specialist areas of work.

    · Establishing preferred suppliers to secure quality and availability.

Systems and Databases are established for performance monitoring of contractors, consultants and in-house staff through customer questionnaires. Contractors' performance in relation to Health and Safety is also closely monitored on all individual projects. The results are analysed on a monthly basis and communicated to management and staff. The full procedures are attached in Annex 14. An annual summary report identifies trends, and new procedures have been implemented to support staff. (Annex 14). Formal arrangements exist for senior managers to monitor and review health and safety.


There are procedures to maintain and improve design quality and technical efficiency including critical appraisal of partnership working. Aim 6 of the Corporate Strategy has the key theme of "supporting and developing our Councillors and staff", with targets for improvement. The County Council has recently obtained IIP accreditation (Part 3 Annex) and there is a well-established performance development review process.

The high profile M4i Demonstration Projects are noted in section 2(i). The Highway Maintenance and Construction Project was one of the first local government / private sector demonstration projects, which covers a number of innovations including 'Measured Partnering', which has been very well received in the national arena. The project developed a set of key performance indicators that pre-dated the Egan Report, some of which are still in use in certain contract areas, e.g. emergency response, and the contractors HiMaSSS system (Highways Maintenance Satellite Support System) for gully cleansing operations. "Lean thinking" and "value engineering" principles are supporting this contract eg self invoicing for cyclic maintenance activities, rationalisation of emergency standby arrangements, and integrating the design process.

The County Council's Corporate Sustainability Strategy and Natural Resources Initiative demonstrates its commitment to sustainability and the re-use of construction materials. Stewardship of the environment is one of the corporate strategy aims, with a key theme of developing a natural resources strategy. Road planings are re-used in construction and carriageway recycling has been used where appropriate. The County Council is currently investigating the use of recycled glass from local waste plants within the construction cycle. Recycled plastic is used for verge posts, signs etc. (Annex 15)

v. Outcomes

The County Council has embarked on a programme of continuous improvement first establishing a core position of competent contractors, piloting partnering arrangements, learning and discussing with others (eg M4i), and now creating strategic relationships, measuring performance and critically appraising progress.

The benefits so far can be gauged by

    · greater ownership and control over project programmes

    · the avoidance of post contract contractual claims

    · a greater commitment on the part of contractors to engineering down cost problems on projects and working as a team

    · better quality end products with fewer defects

    · generally costs compare favourably with competitive tendering

Both Property, Business and Regulatory Services and the Environment Department have M4i demonstration projects and are nationally recognised centres of good practice.

Successful relationships now exist with both contractors and consultants, and the past two years have witnessed an increased throughput of schemes, with greater confidence developing throughout the supply chain. The County Council is still producing award-winning schemes. End users and client satisfaction has improved as evidenced in the graphs enclosed with Annex 10. An improvement target of increasing excellence and good ratings by 2% has been established for the current year. The working environment for staff (and the stress factor) has benefited with the avoidance of adversarial behaviour and improved cooperative working.

The highway contract KPI's have indicated productivity increases over the last 12 months and improved safety. In addition, the contractors profitability has risen when compared to the same period last year and scheme predictability is more accurate. The partnership has helped us to understand each others differing priorities and goals.

vi. User & Community Satisfaction

The County Council is committed to seeking the views of the public and its clients when looking to improve services and the way in which they are accessed, eg wave 2 of the Citizens' Panel (April/May 2002) provided important feedback, some of which supported the findings of the highways consultation undertaken in 1999 by MORI.

By the very nature of the County Council's business it engages with the public and clients at a number of levels and through a variety of mechanisms whether it be through consultation on a scheme basis, or through correspondence. All complaints are recorded and reported as well as suggestions for improvement and acknowledgements of success. Highway Management Advisory Panels operate at a District level, comprising both County Council and District Council Elected Members, and provide a forum for discussion on the wider needs of the community and advise on local priorities.

The Council's Property Department has maintained 100% buy back from all community and voluntary aided schools for the provision of a comprehensive repair and maintenance service. The service level agreement (SLA) with individuals schools was successfully negotiated for a five year term in line with the contract period for the engineering term contracts, which form a major part of the SLA.

Evidence of customer and end-user satisfaction is noted in section (ii) (Annex 10). Feedback from the construction industry and external partners on the County Council's approach is positive.

The County Council undertakes many projects that involve development on a wider scale where an holistic approach to the establishment of new communities is taken.

Key to this is achieving the best balance between maximum financial reward for the disposal of land and wider community enhancements, through the detailed planning process and consultations.

A recent example is a district centre for Whitely. The County Council has designed and constructed the primary school; worked in partnership with Fareham Borough Council to provide a new community hall, pedestrian, cycle and road infrastructure, and facilitating the future development (doctors' surgery, shops and nursery).

The information given in this section should not exceed 9 pages in length.

PART 3: GENERAL PERFORMANCE QUESTIONS

For joint applications a separate Part 3 must be submitted by each applicant.

Upper tier authorities are not required to complete this section (see Application Brochure 2002).

1. Show briefly how your authority develops its vision, generates commitment to the vision among staff and the community, and seeks to put the vision into practice.

2. Outline your authority's general approach to improving performance across the whole organisation. (If you have taken part in the Local Government Improvement Programme, it would be helpful to include the report.)

3. Give a recent example of how your authority has addressed a problem of poor performance, or achieved significant improvement in a service that was already acceptable.

4. Describe how your authority consults with the community and service users and how the results of consultation are used to improve performance.

5. Please provide any additional information you consider may be relevant to an assessment of general performance - for example, has your authority recently faced any exceptional pressures such as a decline in local industries, a move to unitary status, etc.

The information given in this section should not exceed 3 pages in length.

PART 4: DISSEMINATION OF GOOD PRACTICE

Authorities will be asked to provide more detailed information on their dissemination proposals if shortlisted.

1. On the basis of the practice you have described in Part 2 what are the key messages you have to share and who do you see as the audiences for these?

Part 2 Section 2.1 summarised the principal objectives of the County Council's procurement strategy, through a pragmatic and common sense approach in piloting new initiatives, learning from them and consulting with others and moving forward to consolidate improvement. The key messages can be summarised:

    _ To create a simple working relationship with partners and not seek unnecessary complexity.

    _ To ensure that the quality of the end product is not compromised by inappropriate procedures and recognised in the tender evaluation process

    _ Achieving commitment throughout the supply chain to common objectives to add value.

    _ Recognition of strategic and local performance measures

    _ The need to continually monitor and review

    _ The need to benchmark processes and not just outputs

    _ The importance of consultation with customers

2. Beyond the national Showcase event and Open Day, do you have any initial ideas on how you might share your practice with others?

The County Council has integrated working with its partners and has and will continue to share its knowledge with other Local Authorities and the Construction Industry; and recognises the importance of consultation with the users of its services. Seminars, Liaison Meetings, Best Practice Groups, Site Visits and networking will generally continue to be part of this process. The involvement with the Local Government Association and in particular the Local Government Taskforce and the M4i to disseminate the information will continue. The County Council recognises that it is making progress and is happy to share its experience with others.

3. What resources/expertise are you able to commit to spread your good practice to other authorities?

There is a breadth of experience spread across the organisation at all levels; and there will be continued involvement of the County Council's staff and partners.

The information given in this section should not exceed 1 page in length.

PART 5: ANNEXES

Please list below all annexes to be submitted with your application. (Please see the Application Brochure 2002 for detailed guidance on submitting the annexes in hard copy.)

Theme based annexes:

1. Reports to Elected Members

2. M4i Case Studies

3. Demonstration Project Award Certificate

4. Report to Asset Management Sub-Committee, John Hanson School

5. New Engineering Term Contracts Key Performance Indicators

6. Highways Benchmarking Club Information

7. South East Counties Service Improvement Group Partnership Guide

8. MORI public consultation - Highways Maintenance Service

9. Sample presentations

10. Contract Performance Feedback

11. John Hanson School protocol document

12. Highways Maintenance Contract - partnering clauses and aims

13. Operational Report - Supply Chain Management

14. Contract Performance and Health and Safety Monitoring

15. Presentation by Highways Term Contractor at the launch of the Natural Resources Initiative

General Performance annexes:

1. Best Value Performance Plan and Audit Report

2. District Audit Management Letter

3. Hampshire Green Print

4. Corporate Strategy

5. Investors in People - recommendation

User Satisfaction Annexes :

See Theme based annexes 8 and 10