Performance Indicator

Current Performance

(2001/02)

Target

Performance

(2003/4)

% of total work Planned

Reactive

77%

23%

Position maintained

Health and Safety - Performance against CRA

(based on current performance in 2002/03)

Red 2

Amber 15

Green 8

Red 1

Amber 11

Green 14

Customer Complaints

184

Reduce by 10%

Customer Compliments

162

Increase by 10%

Management Partnership meetings held

563

585

Response times to letters and e-mails

10 days

Less than 10 days

Creditor Payments made within 30 days

85%

90%

Access for Disabled (BVPI)

70%

71%

Departmental performance Customer Feedback

Excellent 41%

Good 44%

2% improvement

Annual Management cost per sq metre

(Operational Property)

£3.55m²

Reduce by 5% (to be redirected to property management priorities)

Cost Predictability - percentage of projects

Completed within +/- 5% of approved cost

Time Predictability - percentage of projects

Completed within +/- 5% of approved programme

62.5%

data not collected

in 2001/02

70%

80%

Contractor Performance - Customer Feedback

Excellent 33%

Good 46%

2% improvement

Number of (including a near miss) Safety Incidents on construction sites

71

Reduce buy 5%

Engineering Term Contract Performance

data not colleted in 2001/02

> 90% of servicing completed to programme

Maintenance Costs per M²

£10.26m²

Targets set in line with

Energy costs (BVPI)

£8.59m²

the Councils Sustainable

Strategy and will be

Water Costs (BVPI)

£.54m²

reviewed once 2002/3

performance is known

Carbon dioxide emissions (BVPI)

0.08 tonnes per sq. m