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The content on this page is archived information only. This content is not needed for active administrative purposes and has not been updated or edited since 23 September 2019.

Archived decisions

Appendix 2

Best Value Review of Sensory Services


Outcome: Reduction in waiting times for people with recently diagnosed sensory loss through the creation of the "First Focus" approach
Performance Indicators	Current performance			Target Performance
Longest waiting time for assessment	County mean: Visual impairment 34.5 weeks Acquired hearing loss 25.6 weeks			8 weeks 8 weeks
Consistency of speed of response across the County	Difference between longest and shortest waiting times Visual impairment 58 weeks Acquired hearing loss 54 weeks			8 weeks 8 weeks
Increase in the number of people with sensory loss who are assessed as being eligible for registration				20% increase
Activity levels	N/A			500 patient episodes per month
Performance of this service in support of PAF indicators: - C26 - C27 - C29 - C32 - 2 new PAF indicators (unnumbered) measuring speed of assessment and service delivery	To date, electronic recording systems have not been able to capture this data			Performance 20% above area based social work teams
Lead Section Social Services
Action		Cost	Target Date		Responsibility
To work with health colleagues and users to develop appropriate venues and processes		£291,129¹	March 2004		County Manager
To recruit and train appropriate staff to deliver the service			Mar 2004		County Manager
To involve users, voluntary organisations and other organisations in developing appropriate follow up services			Mar 2004		County Manager


Outcome: Improve the efficiency and quality of the service offered through reorganising into larger, dedicated teams
Performance Indicators		Current performance	Target Performance
Consistency of speed of response across the County		Difference between longest and shortest waiting times Visual impairment 58 weeks Acquired hearing loss 54 weeks	29 weeks 27 weeks (interquartile range of current spread)
Reduction in referrals from people with recently (i.e. within last 6 months) diagnosed sensory loss			15% reduction
Lead Section Social Services
Action	Cost	Target Date	Responsibility
Realignment of teams	No additional financial costs¹ Performance drop during transition period	Dec 03	County Manager
Securing adequate admin support		Dec 03	County Manager