Business Unit

Skills & competencies

Brand strengths

Achilles heel

Top six suspects or prospects

County Supplies

High level negotiation and procurement skills

Do not `sell', give authoritative, independent advice

Draw up contracts to meet customer needs

Customer orientated and proactive

Close to `leading edge' practitioner

Deliver best value and lowest `whole life' cost

HCC brand, particularly internally (can also be a liability!)

Independence from contractors, even internal ones.

Not-for-profit organisation

Does not promote its skills or competencies

"Clanky" warehouse, no automation, not distribution specialists

Some negativity in people

No `leader' to promote the business and focus on the external customer

Emphasis has turned to `corporate' issues

SAP

1. Environment Department

2. FE/HE colleges & universities

3. NHS Trusts & GP surgeries

4. "Sweeping up" of low penetration customers - IOW, magistrates, probation, police

5. Borough & District Councils

6. Surrey & Wiltshire County Councils

HC³S

Experience & knowledge of education sector catering, especially primary & secondary schools

Health & safety management

Good schools communication network

Generic catering training

Health & safety record

Largest school meals supplier in Hampshire

Aims to deliver beyond customer expectation

Reputation in schools

Staff loyalty & commitment

HCC brand (can also be a negative) & link with Catering Support

Public and media perception of school meals and dinner lady stereo types

Government & County Council impositions of guidelines and policies affecting food and employment

1. West Berkshire

2. Secondaries in NE and catering in-house

3. 6^th Form Colleges

4. Portsmouth CC

5. Independent schools

6. FE/HE colleges

HTM

Environmental, health & safety and legislative knowledge

Supplier negotiations

Specialist workshop service

Trustworthy

Not-for-profit

One-stop shop for transport

Price competitiveness

Repair & maintenance response times

Insular, does not promote successes and strengths

In a rut e.g. user group composition

1. Winchester City Council

2. Schools

3. Colleges

4. Voluntary e.g. dial-a-ride

5. Staff & public for MOT

6. Borough, district & parish councils

HPS

Commercial & customer awareness

Sell down rather than up to save customers money

Hi-tech skills

Customer relationship management

Well-trained & motivated staff

Management skills

Public sector knowledge

Print buying

Reliability

Product quality

Competitiveness

HCC brand

Not-for-profit organisation

One-stop-shop

Factory equipment

IT2000

HCC employment conditions

Lack of control

Reliance on HCC as a customer

Capacity

1. Police

2. City, borough & district councils

3. Education sector

4. Fire & Rescue Service

5. NHS Trusts