Archived decisions

APPENDIX

Street Lighting Contract Key Performance Indicators

KPI 1 - Performance on reactive repair attendance by the contractor - this is the attendance at site following a scout or public report of a defect such as a light out.

KPI 2 - Performance on the completion of more extensive work which takes 10 or 25 days to complete - covers complete replacement of columns and lanterns within a quality threshold.

KPI 3 - Performance of the contractor in completing planned maintenance work within a quality threshold

KPI 4 - Performance of scouting - a check on the night scouts picking up defect reports of lights out.

KPI 5 - Performance of the contractor in quality of repairs under KPI 1 - ie not having to return to site again within 35 days of the initial repair.