Archived decisions

HAMPSHIRE RECORD OFFICE 2002/03

1. The Executive Member has received a report on the way in which Hampshire Record Office regularly monitors its performance against published targets and how it publishes its results. The report also covered the results for Hampshire resulting from the survey of visitors to British Archives in 2002 undertaken by the Public Services Quality Group of the National Council on Archives.

2. The report drew attention to the slight decline of visitors to the searchroom during 2002/03 but this was in line with the national trend and almost certainly due to the increased availability of information on the internet. By contrast, use of the Record Office website had increased during the year and was expected to grow substantially over the next few years.

3. In the national survey good or very good results had been achieved in respect of document delivery, copying service and the quality and appropriateness of advice given by staff; the helpfulness and friendliness of the staff was rated particularly highly. Excellent progress had been made in respect of the receipt of collections of records, the number of documents conserved remained steady and significant packaging work continued in order to preserve collections to the highest standard.

4. The Executive Member noted the report and expressed his congratulations to Hampshire Record Office on its achievements during 2002/03.