Hampshire County Council

Policy and Resources Policy Review Committee Item 9

27 May 2004

Compliments and Complaints

Report of Chief Executive

Contact: Kelvin Ridout - Ext. 7356

The County Council's Complaints Policy requires departments to report annually to the appropriate Policy Review Committee on their monitoring of complaints and compliments. This supports Aim 5 of the Corporate Strategy by Improving Services (making sure services continuously improve to meet the changing needs of the whole community). The following departments' reports are attached for the Committee's consideration:

(a) Property, Business and Regulatory Services - Annexure 1

Recommendations:

That the Policy Review Committee notes the second annual report for Property, Buisiness and Regulatory Services Compliments and Complaints monitoring.

(b) Chief Executive's - Annexure 2

Recommendations:

(i) That the report be noted.


(ii) That this Policy Review Committee continues to receive an annual report on compliments and complaints within the Chief Executive's Department.

(c) County Treasurer - Annexure 3

Recommendation:

That the report be noted and that this Policy Review Committee continues to receive an annual report on compliments and complaints within the County Treasurer's Department.

(d) County Personnel and Training - Annexure 4

Recommendations:

(i) That this second report be noted.


(ii) That the complaints handling process within Human Resources is reviewed and amended as necessary to meet changing departmental requirements.


(iii) That this Policy Review Committee continues to receive an annual report on compliments and complaints within Human Resources.



Section 100 D - Local Government Act 1972 - background papers

The following documents disclose facts or matters on which this report, or an important part of it, is based and has been relied upon to a material extent in the preparation of this report.

NB the list excludes

1 Published works.

2 Documents which disclose exempt or confidential information as defined in the Act.

TITLE FILE

None

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