STANDARD

TITLE

2001/2

2002/3

2003/4

STANDARD

PLS 1 (i)

Proportion of households living within specified distance of a static library

86%

86%

85%

85%

PLS 1 (ii)

Proportion of households living within a specified distance of a library open during convenient hours

86%

86%

85%

79%

PLS 2 (i)

Proportion of planned time that service points were not available to visitors because of emergency closure of central and branch libraries

0.00%

0.00%

0.1%

0.30%

PLS 2 (ii)

Proportion of planned time that mobile service points were not available to visitors because mobile library visits/stops were missed or cancelled

5.00%

4.3%

1.9%

4.40%

PLS 3 (i)

Aggregate opening hours per 1,000 population for all libraries

83

85

102

128

PLS 3 (ii)

Proportion of aggregate opening hours that fall outside 9am to 5pm on weekdays

22%

21%

22%

30%

PLS 4

Percentage of larger libraries open at least 45 hours a week

47%

67%

71%

100%

PLS 5

Percentage of libraries open more than 10 hours a week that have access to on-line catalogues

94%

100%

100%

100%

PLS 6 (i)

Total number of electronic workstations available to users per 1,000 population

1

3

3.5

6 per 10,000pop

PLS 6 (ii)

Percentage of static service points providing public internet access

67%

100%

100%

100%

PLS 7

Normal book issue period

3 weeks

3 weeks

3 weeks

3 weeks

STANDARD

TITLE

2001/2

2002/3

2003/4

STANDARD

PLS 8

Number of books that library users are allowed to borrow at one time

12

12

12

8

PLS 9 (i)

Percentage of requests for books met within 7 days

44%

57%

58%

50%

PLS 9 (ii)

Percentage of requests for books met within 15 days

74%

83%

77%

70%

PLS 9 (iii)

Percentage of requests for books met within 30 days

86%

91%

89%

85%

PLS 10

Number of visits to the library website

607

4.m

5m

Target no longer set

PLS 11

Number of library visits per 1,000 population

5,626

5,577

5,712

6,600

PLS 12 (i)

Percentage of adult library users reporting success in obtaining a specific book

57%

58%

52%

65%

PLS 12 (ii)

Percentage of child library users reporting success in obtaining a book

**

**

91.5%

65%

PLS 13 (i)

Percentage of adult library users reporting success in gaining information as a result of a search or enquiry

78%

75%

70%

75%

PLS 13 (ii)

Percentage of child library users reporting success in gaining information as a result of a search or enquiry

**

**

80.8%

75%

PLS 14 (i)

Percentage of adult library users rating the knowledge of staff as "good" or "very good"

95%

95%

96%

95%

PLS 14 (ii)

Percentage of child library users rating the knowledge of staff as "good" or "very good" ( same as PLS 15ii)

**

**

99.5%

95%

PLS 15 (i)

Percentage of adult library users rating the helpfulness of staff as "good" or "very good"

98%

97%

98%

95%

STANDARD

TITLE

2001/2

2002/3

2003/4

STANDARD

PLS 15 (ii)

Percentage of child library users rating the helpfulness of staff as "good" or "very good" (same as PLS 14 ii )

**

**

99.5%

95%

PLS 16

Quality index for stock (to be developed)

N/A

NA

NA

NA

PLS 17

Annual items added through purchase per 1,000 population

217

175

153

216

PLS 18

Time taken to replenish the lending stock on open access or available for loan

6.8

7.6

8.2

6.7

PLS 19 (i)

Numbers of staff per 1,000 population with appropriate information management qualifications

0.12

0.12

0.09

0.15

PLS 19 (ii)

Numbers of staff per 1,000 population with appropriate ICT qualifications

0.24

0.29

0.42

0.5 in 03/04