Archived decisions

Recommendation

Response

Responsible officer

Date

Progress as at September 2004

In order to secure the future direction of the service, the Council should:

· Consult with all stakeholders on the vision and aims for the Service as soon as possible

· Develop new Aims for the Library and Information Service through consultation.

· Move from Action Plan 2003/4 (Annual Library Plan 2002) to Libraries and information Service Business Plan

· Formally promote Library and Information Service aims to staff at all levels via a

series of workshops and

to other HCC stakeholders.

Make aims available for

public comment / consultation with the

public / community groups

and organisations in

Hampshire.

Library Management Team ( LMT )

Sue Greenfield / LMT

LMT

LMT

June 03- March`04

· Developed by LMT members and Service Development Team Leaders at a staff workshop in June 03

· Aims distributed to staff

· Agree objectives and targets to reach the aims within given timescales

December 03

Work under way to agree a business planning process to deliver agreed aims.

Business Plan for 2004/5 now agreed with links to corporate policy /aims and Department of Culture and Media Studies (DCMS) Framework for the Future

· Prioritise and formally promote the aims among the staff and customers

June 03 -

March 04

March 04

10 staff workshops held between June and end of September 03.Work will begin this autumn on a consultation strategy

Customer / public consultation carried out eg Gosport / Winchester District Council development 2003/4

Market Research Plan currently being drafted - eg opening hours consultation etc -

In order to improve the effectiveness of the Service to the public, the Council should:

· Closely monitor the effects of the re-allocation of the book fund., to ensure it is meeting the aims of the Service and the public library standards and is attracting new or lapsed users to the Service

Use a range of methods to identify and address monitoring issues to ensure effective response to outcomes.

John Dunne

September - March 04

Too early to monitor effects but monitoring issues have been identified

Performance also being monitored via surveys (CIPFA PL Standards September 03)

As expected performance re standards relating to stock has dipped due to cut in bookfund ( PLStandards 2003/4 )- however, money (£0.5m ) will be returned to bookfund in 2005/6

· Manage the expectations of staff during the period of re-organisation and ensure their continued involvement in the process

Increase staff consultation and input into service development.

LMT

Ongoing

Autumn 03

April 04

September 04

Rollout of induction workshops defining how headquarter and operational staff will work together in the new structure (sharing issues / concerns / ownership of action and problem solving).

Support to networking of key groups of staff to share ideas/ troubleshooting etc.

Completed

Introduction of quarterly Staff Forums for all levels of staff to engender innovation / improved awareness of service issues.

Drivers Forum held

Events Management Forum

The Council should continue to improve opening hours in libraries

Budget allocated to programme of improved opening hours.

Marija Davies

March 04

Work will begin on extending opening hours this Autumn to ensure some improvements in place before the end of March 04.

Target agreed for longer opening hours for 2004/5 is 19 out of 54 libraries ie 75 extra hours - 13 libraries have achieved extra opening hours to date ( 9/8/04)