Contact: Stuart Dorward Ext: 6110 [email protected]

1 Summary

1.1 The following decision is sought:

That the information on the monitoring of customer feedback in the year ending 31 March 2005 set out in the attached report be approved for submission to the Standards Committee.

2 Reasons

2.1 The County Council operates a corporate policy on the handling of suggestions and complaints that requires annual reports to be made to Policy Review Committees and the Standards Committee.

2.2 The accompanying report reviews the Recreation and Heritage Department's record on the handling of suggestions, complaints and compliments in the year ending 31 March 2005. A consolidated report covering all departments of the County Council will be considered by the Standards Committee at a later date.

2.3 Through the action it takes to review and respond to customer feedback, the Recreation and Heritage Department contributes directly to Aim 5 of the Corporate Strategy (Improving Services).

3 Other options considered and rejected - not applicable

4 Conflicts of interest declared by the decision maker, or other Executive Member consulted - none

5 Dispensation granted by the Standards Committee - not applicable

6 Reasons for matter being dealt with, if urgent - not applicable

Approved by: (Signature) Date: (of decision)

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Councillor Mrs. M. Snaith