Archived decisions
Main KPI
TERM MAINTENANCE KPI CHART MARCH 2004 |
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KPI 1 |
KPI 3 |
KPI 4 |
KPI 5 |
KPI 7 |
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Starting Works on Time |
Attending Emergency Orders within 1 hour |
Winter maint. Response Times |
Customer Complaints(No of claims received by RCS) |
Invoice submission (taken from 5-10 random orders) |
||||||||||
% A orders started on time |
% B orders started on time |
%v/crossings orders started on time |
% orders attended within 1 hour |
within 28 days |
within 3 months |
|||||||||
Basingstoke |
83.40 |
71.00 |
86.00 |
100 |
100 |
|||||||||
Hart |
93.75 |
74.00 |
50.00 |
100 |
100 |
|||||||||
E.Hants |
100.00 |
84.00 |
100.00 |
100 |
100 |
|||||||||
Eastleigh |
100.00 |
84.00 |
15.00 |
n/a |
n/a |
|||||||||
Fareham |
87.50 |
71.00 |
100.00 |
100 |
100 |
|||||||||
Gosport |
100.00 |
77.00 |
85.71 |
100 |
100 |
|||||||||
Havant |
87.00 |
62.00 |
94.00 |
100 |
100 |
|||||||||
New Forest |
93.33 |
96.00 |
83.33 |
83.33 |
83.33 |
|||||||||
Rushmoor |
100.00 |
75.00 |
70.00 |
100 |
100 |
|||||||||
Test Valley |
100.00 |
100.00 |
57.14 |
100 |
100 |
|||||||||
Winchester |
100.00 |
86.00 |
100.00 |
100 |
100 |
|||||||||
Traffic Mgt |
n/a |
100.00 |
||||||||||||
Safety Eng |
n/a |
75.00 |
||||||||||||
Arboriculture |
n/a |
100.00 |
||||||||||||
Average |
89.20 |
73.60 |
89.80 |
95.48 |
92.83 |
4 |
97.87 |
97.87 |
||||||
Min Perform |
85.00 |
80.00 |
90 |
90.00 |
90 |
7 |
90 |
98 |
||||||
Target |
90 |
85 |
95 |
95 |
95 |
6 |
92 |
100 |
||||||
KPI 9 |
KPI 11 |
KPI 12 |
KPI 13 |
KPI 15 |
KPI 16 |
KPI 17 |
KPI 18 |
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Health and Safety (Accident Frequency Rate) |
Recycling (Annual Target) |
Cleaning of illuminated signs (%age signs reaching target) |
Repair of Minor Defects (%age defects/km) |
Maint. Of Road Markings (%age lines reaching target) |
Maint. Of Highway Structures |
Maint. Of Gullies and Catchpits (%age gullies reaching target) |
Maint.of Rural Grass(%age splays etc. reaching target) |
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County |
2003-1.0 |
12480 |
98.81 |
3.54 |
99.46 |
99.32 |
95.56 |
100 |
||||||
Min Perform |
2003-1.15 |
5000 |
96 |
6/10km |
98 |
90 |
94 |
94 |
||||||
Target |
2003-1.03 |
12000t |
98 |
5/10km |
100 |
96 |
96 |
96 |
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2 |
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TERM MAINTENANCE KPI CHART MARCH 2004 |
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KPI 10 General Performance |
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emergencies |
patching |
footways & kerbing |
drainage |
gullies |
signs & markings |
routine maint. |
grass cutting |
winter maint. (Oct-Apr only) |
arboriculture |
SM |
||||
Basingstoke |
works quality |
7.33 |
6.67 |
7.00 |
7.67 |
5.67 |
8.67 |
6.67 |
n/a |
n/a |
n/a |
|||
works mgt |
7.50 |
6.57 |
6.67 |
6.83 |
5.83 |
6.67 |
7.33 |
n/a |
n/a |
n/a |
||||
safety |
7.50 |
7.50 |
7.50 |
7.50 |
7.50 |
7.50 |
7.50 |
n/a |
n/a |
n/a |
||||
defects |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
||||
Hart |
works quality |
6.00 |
5.34 |
n/a |
8.00 |
n/a |
8.00 |
4.00 |
n/a |
7.00 |
n/a |
7.67 |
||
works mgt |
6.40 |
5.86 |
n/a |
6.00 |
n/a |
6.43 |
5.75 |
n/a |
7.00 |
n/a |
7.36 |
|||
safety |
5.50 |
6.00 |
n/a |
6.50 |
n/a |
6.00 |
6.00 |
n/a |
7.00 |
n/a |
8.00 |
|||
defects |
n/a |
6.00 |
n/a |
7.00 |
n/a |
8.00 |
n/a |
n/a |
7.00 |
n/a |
7.63 |
|||
East Hants |
works quality |
|||||||||||||
works mgt |
||||||||||||||
safety |
||||||||||||||
defects |
||||||||||||||
Eastleigh |
works quality |
7.00 |
7.33 |
7.33 |
7.33 |
8.00 |
7.00 |
7.00 |
n/a |
n/a |
n/a |
|||
works mgt |
6.29 |
6.71 |
6.71 |
6.86 |
7.14 |
6.00 |
6.43 |
n/a |
n/a |
n/a |
||||
safety |
7.00 |
6.00 |
6.00 |
6.00 |
7.00 |
7.00 |
7.00 |
n/a |
n/a |
n/a |
||||
defects |
7.00 |
7.00 |
7.00 |
7.00 |
8.00 |
7.00 |
7.00 |
n/a |
n/a |
n/a |
||||
Fareham |
works quality |
|||||||||||||
works mgt |
||||||||||||||
safety |
||||||||||||||
defects |
||||||||||||||
Gosport |
works quality |
7.00 |
4.67 |
5.67 |
7.00 |
5.67 |
7.00 |
9.00 |
n/a |
7.67 |
n/a |
8.78 |
||
works mgt |
7.28 |
5.75 |
5.88 |
7.00 |
6.00 |
6.00 |
7.57 |
n/a |
7.62 |
n/a |
7.13 |
|||
safety |
7.00 |
6.50 |
6.50 |
7.00 |
7.00 |
6.00 |
8.00 |
n/a |
7.00 |
n/a |
7.67 |
|||
defects |
7.00 |
6.00 |
6.00 |
7.00 |
7.00 |
7.00 |
8.00 |
n/a |
n/a |
n/a |
8.00 |
|||
Havant |
works quality |
8.00 |
7.00 |
7.00 |
6.00 |
4.00 |
7.67 |
7.00 |
n/a |
7.00 |
n/a |
6.50 |
||
works mgt |
6.75 |
6.00 |
6.13 |
6.63 |
6.25 |
7.75 |
6.38 |
n/a |
7.00 |
n/a |
6.73 |
|||
safety |
7.00 |
6.00 |
6.00 |
7.00 |
7.00 |
6.00 |
6.00 |
n/a |
7.00 |
n/a |
6.00 |
|||
defects |
7.00 |
6.00 |
6.00 |
6.00 |
6.00 |
6.00 |
6.00 |
n/a |
7.00 |
n/a |
6.50 |
|||
New Forest |
works quality |
|||||||||||||
works mgt |
||||||||||||||
safety |
||||||||||||||
defects |
||||||||||||||
Rushmoor |
works quality |
7.00 |
5.00 |
6.00 |
6.33 |
7.33 |
8.00 |
9.00 |
n/a |
n/a |
n/a |
|||
works mgt |
6.86 |
6.71 |
6.71 |
6.29 |
6.43 |
6.43 |
6.86 |
n/a |
n/a |
n/a |
||||
safety |
7.50 |
5.50 |
5.50 |
6.50 |
6.50 |
7.00 |
7.50 |
n/a |
n/a |
n/a |
||||
defects |
7.00 |
6.00 |
7.00 |
7.00 |
7.00 |
7.00 |
7.00 |
n/a |
n/a |
n/a |
||||
Test Valley |
works quality |
7.67 |
7.33 |
7.33 |
8.00 |
7.67 |
8.00 |
8.33 |
n/a |
8.00 |
n/a |
4.00 |
||
works mgt |
6.86 |
7.57 |
7.29 |
7.71 |
7.43 |
8.00 |
7.43 |
n/a |
7.00 |
n/a |
4.00 |
|||
safety |
7.00 |
7.00 |
7.50 |
8.00 |
7.00 |
8.00 |
7.50 |
n/a |
8.00 |
n/a |
8.50 |
|||
defects |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
5.00 |
|||
Winchester |
works quality |
7.33 |
7.00 |
7.67 |
7.67 |
6.67 |
7.67 |
7.33 |
7.33 |
8.00 |
n/a |
|||
works mgt |
7.50 |
6.63 |
6.00 |
6.88 |
6.38 |
7.63 |
6.00 |
8.00 |
8.00 |
n/a |
||||
safety |
7.50 |
6.00 |
7.50 |
8.00 |
7.50 |
8.00 |
6.00 |
7.20 |
8.00 |
n/a |
||||
defects |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
||||
Safety |
works quality |
|||||||||||||
Engineering |
works mgt |
|||||||||||||
safety |
||||||||||||||
defects |
||||||||||||||
Traffic |
works quality |
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Management |
works mgt |
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safety |
||||||||||||||
defects |
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Capital |
works quality |
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Atkins |
works mgt |
|||||||||||||
safety |
||||||||||||||
defects |
||||||||||||||
Average |
7.03 |
6.33 |
6.64 |
6.99 |
6.72 |
7.15 |
6.99 |
7.51 |
7.37 |
6.84 |
6.96 |
|||
Min Perform |
5 |
|||||||||||||
Target |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
|||
3 |
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Contractor
Term Maintenance KPI Chart MARCH 04 |
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KPI 1 |
KPI 6 |
KPI 8 |
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Invoice Turnover -Client KPI |
Order Accuracy |
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% C orders started on time (oct) |
% D orders started on time (sep) |
% orders out by 10% |
% orders out by 50% |
|||||||||
Basingstoke |
55.06 |
20.00 |
100 |
27.16 |
12.96 |
|||||||
Hart |
59.34 |
40.00 |
100 |
18.63 |
5.59 |
|||||||
E.Hants |
59.10 |
50.00 |
100 |
35.35 |
13.13 |
|||||||
Eastleigh |
27.37 |
21.05 |
n/a |
67.20 |
34.95 |
|||||||
Fareham |
62.35 |
94.74 |
100 |
39.10 |
22.56 |
|||||||
Gosport |
41.96 |
18.75 |
100 |
39.44 |
10.56 |
|||||||
Havant |
76.56 |
79.49 |
100 |
29.37 |
11.54 |
|||||||
New Forest |
48.33 |
50.00 |
100 |
39.00 |
11.00 |
|||||||
Rushmoor |
78.30 |
25.00 |
100 |
23.33 |
7.50 |
|||||||
Test Valley |
41.66 |
0.00 |
100 |
32.88 |
8.22 |
|||||||
Winchester |
66.67 |
100.00 |
100 |
30.77 |
11.11 |
|||||||
Traffic Mgt |
42.30 |
n/a |
||||||||||
Safety Eng |
0.00 |
n/a |
||||||||||
Arboriculture |
100.00 |
87.01 |
||||||||||
Average |
56.90 |
56.70 |
100 |
35.02 |
14.25 |
|||||||
Min Perform |
80.00 |
95.00 |
95 |
10 |
2 |
|||||||
Target |
85 |
100 |
||||||||||
Emergencies |
Footways |
Patching& |
Drainage |
Routine |
Special |
Surfacing |
Average |
|||||
& Kerbing |
Haunching |
Maintenance |
Maintenance |
|||||||||
Basingstoke |
7.00 |
7.00 |
7.00 |
8.00 |
8.00 |
8.00 |
n/a |
7.50 |
||||
Hart |
7.00 |
8.00 |
7.00 |
8.00 |
7.00 |
8.00 |
n/a |
7.50 |
||||
Rushmoor |
6.00 |
6.00 |
7.00 |
n/a |
4.00 |
6.00 |
n/a |
5.80 |
||||
East Hampshire |
4.00 |
4.00 |
6.00 |
n/a |
4.00 |
6.00 |
n/a |
4.80 |
||||
Winchester |
4.00 |
4.00 |
6.00 |
5.00 |
4.00 |
3.00 |
n/a |
4.33 |
||||
Eastleigh |
7.00 |
7.00 |
7.00 |
7.00 |
7.00 |
7.00 |
n/a |
7.00 |
||||
Test Valley |
8.00 |
7.00 |
7.00 |
n/a |
7.00 |
5.00 |
n/a |
6.80 |
||||
New Forest |
7.00 |
6.00 |
6.00 |
7.00 |
8.00 |
7.00 |
n/a |
6.83 |
||||
Havant |
7.00 |
6.00 |
5.00 |
7.00 |
7.00 |
5.00 |
6.00 |
6.14 |
||||
Fareham |
5.00 |
5.00 |
5.00 |
n/a |
5.00 |
5.00 |
7.00 |
5.33 |
||||
Gosport |
6.00 |
5.00 |
5.00 |
6.00 |
6.00 |
7.00 |
6.00 |
5.86 |
TOTAL AVERAGE |
|||
Average |
6.18 |
5.91 |
6.18 |
6.86 |
6.09 |
6.09 |
6.33 |
6.18 |
||||
Signs |
Roadmarking |
Bridges |
Grass & |
Weedkilling |
Arboriculture |
Surface |
Surfacing |
Anti-Skid |
Gulies |
Average | ||
Hedgecutting |
Dressing |
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The Castle |
7.00 |
6.00 |
7.00 |
n/a |
n/a |
6.00 |
n/a |
n/a |
5.00 |
6.00 |
6.17 | |