Archived decisions
Main KPI
Highways Term Maintenance Contract Key Performance Indicators for 2003/04 |
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KPI 1 |
KPI 3 |
KPI 4 |
KPI 5 |
KPI 7 |
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Starting Works on Time |
Attending Emergency Orders within 1 hour |
Winter Maint. Response Times |
Customer Complaints(no. of claims received by RCS) |
Invoice submission (taken from 5-10 random orders) |
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% A orders started on time |
% B orders started on time |
%v/crossings orders started on time |
% orders attended within 1 hour |
within 28 days |
within 3 months |
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Basingstoke |
83.40 |
71.00 |
86.00 |
100 |
100 |
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Hart |
93.75 |
74.00 |
50.00 |
100 |
100 |
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E.Hants |
100.00 |
84.00 |
100.00 |
100 |
100 |
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Eastleigh |
100.00 |
84.00 |
15.00 |
n/a |
n/a |
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Fareham |
87.50 |
71.00 |
100.00 |
100 |
100 |
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Gosport |
100.00 |
77.00 |
85.71 |
100 |
100 |
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Havant |
87.00 |
62.00 |
94.00 |
100 |
100 |
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New Forest |
93.33 |
96.00 |
83.33 |
83.33 |
83.33 |
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Rushmoor |
100.00 |
75.00 |
70.00 |
100 |
100 |
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Test Valley |
100.00 |
100.00 |
57.14 |
100 |
100 |
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Winchester |
100.00 |
86.00 |
100.00 |
100 |
100 |
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Traffic Mgt |
n/a |
100.00 |
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Safety Eng |
n/a |
75.00 |
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Arboriculture |
n/a |
100.00 |
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Average |
89.20 |
73.60 |
89.80 |
95.48 |
92.83 |
4 |
97.87 |
97.87 |
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Min Perform |
85.00 |
80.00 |
90 |
90.00 |
90 |
7 |
90 |
98 |
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Target |
90 |
85 |
95 |
95 |
95 |
6 |
92 |
100 |
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KPI 9 |
KPI 11 |
KPI 12 |
KPI 13 |
KPI 15 |
KPI 16 |
KPI 17 |
KPI 18 |
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Health and Safety (Accident Frequency Rate) |
Recycling (Annual Target) |
Cleaning of illuminated signs (%age signs reaching target) |
Repair of Minor Defects (%age defects/km) |
Maint. Of Road Markings (%age lines reaching target) |
Maint. Of Highway Structures |
Maint. Of Gullies and Catchpits (%age gullies reaching target) |
Maint.of Rural Grass(%age splays etc reaching target) |
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County |
2003-1.0 |
12480 |
98.81 |
3.54 |
99.46 |
99.32 |
95.56 |
100 |
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Min Perform |
2003-1.15 |
5000 |
96 |
6/10km |
98 |
90 |
94 |
94 |
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Target |
2003-1.03 |
12000t |
98 |
5/10km |
100 |
96 |
96 |
96 |
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KPI 10 General Performance |
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emergencies |
patching |
footways & kerbing |
drainage |
gullies |
signs & markings |
routine maint. |
grass cutting |
winter maint. (Oct-Apr only) |
arbori- culture |
SM |
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Basingstoke |
works quality |
7.33 |
6.67 |
7.00 |
7.67 |
5.67 |
8.67 |
6.67 |
n/a |
n/a |
n/a |
|||
works mgt |
7.50 |
6.57 |
6.67 |
6.83 |
5.83 |
6.67 |
7.33 |
n/a |
n/a |
n/a |
||||
safety |
7.50 |
7.50 |
7.50 |
7.50 |
7.50 |
7.50 |
7.50 |
n/a |
n/a |
n/a |
||||
defects |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
||||
Hart |
works quality |
6.00 |
5.34 |
n/a |
8.00 |
n/a |
8.00 |
4.00 |
n/a |
7.00 |
n/a |
7.67 |
||
works mgt |
6.40 |
5.86 |
n/a |
6.00 |
n/a |
6.43 |
5.75 |
n/a |
7.00 |
n/a |
7.36 |
|||
safety |
5.50 |
6.00 |
n/a |
6.50 |
n/a |
6.00 |
6.00 |
n/a |
7.00 |
n/a |
8.00 |
|||
defects |
n/a |
6.00 |
n/a |
7.00 |
n/a |
8.00 |
n/a |
n/a |
7.00 |
n/a |
7.63 |
|||
East Hants |
works quality |
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works mgt |
||||||||||||||
safety |
||||||||||||||
defects |
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Eastleigh |
works quality |
7.00 |
7.33 |
7.33 |
7.33 |
8.00 |
7.00 |
7.00 |
n/a |
n/a |
n/a |
|||
works mgt |
6.29 |
6.71 |
6.71 |
6.86 |
7.14 |
6.00 |
6.43 |
n/a |
n/a |
n/a |
||||
safety |
7.00 |
6.00 |
6.00 |
6.00 |
7.00 |
7.00 |
7.00 |
n/a |
n/a |
n/a |
||||
defects |
7.00 |
7.00 |
7.00 |
7.00 |
8.00 |
7.00 |
7.00 |
n/a |
n/a |
n/a |
||||
Fareham |
works quality |
|||||||||||||
works mgt |
||||||||||||||
safety |
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defects |
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Gosport |
works quality |
7.00 |
4.67 |
5.67 |
7.00 |
5.67 |
7.00 |
9.00 |
n/a |
7.67 |
n/a |
8.78 |
||
works mgt |
7.28 |
5.75 |
5.88 |
7.00 |
6.00 |
6.00 |
7.57 |
n/a |
7.62 |
n/a |
7.13 |
|||
safety |
7.00 |
6.50 |
6.50 |
7.00 |
7.00 |
6.00 |
8.00 |
n/a |
7.00 |
n/a |
7.67 |
|||
defects |
7.00 |
6.00 |
6.00 |
7.00 |
7.00 |
7.00 |
8.00 |
n/a |
n/a |
n/a |
8.00 |
|||
Havant |
works quality |
8.00 |
7.00 |
7.00 |
6.00 |
4.00 |
7.67 |
7.00 |
n/a |
7.00 |
n/a |
6.50 |
||
works mgt |
6.75 |
6.00 |
6.13 |
6.63 |
6.25 |
7.75 |
6.38 |
n/a |
7.00 |
n/a |
6.73 |
|||
safety |
7.00 |
6.00 |
6.00 |
7.00 |
7.00 |
6.00 |
6.00 |
n/a |
7.00 |
n/a |
6.00 |
|||
defects |
7.00 |
6.00 |
6.00 |
6.00 |
6.00 |
6.00 |
6.00 |
n/a |
7.00 |
n/a |
6.50 |
|||
New Forest |
works quality |
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works mgt |
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safety |
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defects |
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Rushmoor |
works quality |
7.00 |
5.00 |
6.00 |
6.33 |
7.33 |
8.00 |
9.00 |
n/a |
n/a |
n/a |
|||
works mgt |
6.86 |
6.71 |
6.71 |
6.29 |
6.43 |
6.43 |
6.86 |
n/a |
n/a |
n/a |
||||
safety |
7.50 |
5.50 |
5.50 |
6.50 |
6.50 |
7.00 |
7.50 |
n/a |
n/a |
n/a |
||||
defects |
7.00 |
6.00 |
7.00 |
7.00 |
7.00 |
7.00 |
7.00 |
n/a |
n/a |
n/a |
||||
Test Valley |
works quality |
7.67 |
7.33 |
7.33 |
8.00 |
7.67 |
8.00 |
8.33 |
n/a |
8.00 |
n/a |
4.00 |
||
works mgt |
6.86 |
7.57 |
7.29 |
7.71 |
7.43 |
8.00 |
7.43 |
n/a |
7.00 |
n/a |
4.00 |
|||
safety |
7.00 |
7.00 |
7.50 |
8.00 |
7.00 |
8.00 |
7.50 |
n/a |
8.00 |
n/a |
8.50 |
|||
defects |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
5.00 |
|||
Winchester |
works quality |
7.33 |
7.00 |
7.67 |
7.67 |
6.67 |
7.67 |
7.33 |
7.33 |
8.00 |
n/a |
|||
works mgt |
7.50 |
6.63 |
6.00 |
6.88 |
6.38 |
7.63 |
6.00 |
8.00 |
8.00 |
n/a |
||||
safety |
7.50 |
6.00 |
7.50 |
8.00 |
7.50 |
8.00 |
6.00 |
7.20 |
8.00 |
n/a |
||||
defects |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
n/a |
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Safety |
works quality |
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Engineering |
works mgt |
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safety |
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defects |
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Traffic |
works quality |
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Management |
works mgt |
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safety |
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defects |
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Capital |
works quality |
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Atkins |
works mgt |
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safety |
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defects |
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Average |
7.03 |
6.33 |
6.64 |
6.99 |
6.72 |
7.15 |
6.99 |
7.51 |
7.37 |
6.84 |
6.96 |
|||
Min Perform |
5 |
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Target |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
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