Archived decisions
LPI |
Q4 actual |
Target | |
LPI 83 |
Percentage of jobs completed within target |
76.9% |
80% |
LPI 82 |
Time taken to respond to attend, repair or request a vehicle replacement for a defect against target time. Category 1 - these are defects that take a frontline appliance/special 'off the run'. The Fleet Manager has set a target of 2 hours. |
72% |
85% |
LPI 82 |
Time taken to respond to attend, repair or request a vehicle replacement for a defect against target time. Category 2 - These defects affect the capability of the appliance/ equipment but does not take them 'off the run'. The Fleet Manager has set a target of next working day for Workshops to attend and repair |
96% |
85% |
LPI 82 |
Time taken to respond to, repair or request a vehicle replacement for a defect against target time. Category 3 - These are category 2 defects - except the nature of the defect requires third party maintenance or parts ordered from the vehicle or equipment supplier. The Fleet Manager's target is to attend and repair within 5 working days |
96% |
90% |
LPI 82 |
Time taken to respond to, repair or request a vehicle replacement for a defect against target time. Category 4 - These defects do not affect the operational ability of the vehicle/ equipment and the Fleet Manager has set a target to attend and repair by next major service. |
100% |
100% |
Note: Time taken to respond to, repair or request a vehicle replacement for a defect against target time - Category 1 for quarter four is below target. We have had to change our working practices to allocate the resources to this category. The changes have been made only recently, and so the targets may not be achieved until the second quarter of the current year.
LPI 81 - Percentage reduction in the number of defects against target
The number of defects for 2005/06 was as follows:
Type |
No 2005/06 |
Target for 2006/07 |
Body |
139 |
132 |
Electrical |
249 |
237 |
Mechanical |
242 |
230 |
Equipment |
12 |
11 |
Total |
642 |
610 |
The target reduction for 2006/07 is 5% against 2005/06 actuals.
LPI 85 - Productivity for the workshops
The outturn for 2005/06 was 87.9%
The target for the year ended 31st March 2007 is 91%
LPI 84 - Customer Satisfaction
During 2005/06 629 surveys were returned with the following results:
Percentage of total | |
Excellent |
31.8 |
Good |
48.3 |
Satisfactory |
16.8 |
Poor |
0.5 |
Unsatisfactory |
0.6 |