Hampshire County Council

Executive Member - Policy and Resources Item 11A

14 September 2006

Hantsdirect - Technology procurement

Report of the Director of Property, Business and Regulatory Services (Chairman of the Hantsdirect Board)

(Summary of EXEMPT decision)

1

Summary

1.1

The following decision is sought:

That approval be given to award the contract for the CRM and associated Contact Centre technology for the Hantsdirect programme to the contractor identified in the exempt supporting report.

2

Reason(s)

2.1

To supply the technology to support the operational components of the Corporate Contact Centre (Hantsdirect).

2.1

This decision supports Aim 5 of the Corporate Strategy - Improving Services by improving customer access to services and improving the customer experience when contacting the Council.

3

Other options considered and rejected

3.1

None.

4

Conflicts of interest declared by the decision-maker or other Executive Member consulted

4.1

Not applicable

5

Dispensation granted by the Standards Committee

5.1

Not applicable

6

Reason(s) for the matter being dealt with if urgent

6.1

The contract for the CRM and associated Contact Centre technology needs to be in place from 1 October 2006 to enable the continued development of the corporate customer services strategy and to ensure the Contact Centre is fully functional with effect from 1 April 2007.

Approved by:

..........................

Date of decision:

.........................

Councillor T K Thornber