SERVICE LEVEL AGREEMENT BETWEEN

RUSHMOOR BOROUGH COUNCIL

AND

HAMPSHIRE COUNTY COUNCIL

IN RESPECT OF ALDERSHOT MILITARY MUSEUM

1. INTRODUCTION

1.1. This Service Level Agreement ("Agreement") is between Rushmoor Borough Council ("RBC") and Hampshire County Council ("HCC").

1.2. This Agreement is for a period of one year commencing on 1 April 2006 until 31^st March 2007.

1.3. This Agreement records the funding support being provided by RBC, the services to be provided by HCC in respect of the Aldershot Military Museum, monitoring arrangements and circumstances in which the funding support of RBC will be terminated.

1.4. The trusteeship of the Aldershot Military Museum has transferred to HCC acting as sole trustee through the establishment of a new Charitable Trust pursuant to a Trust Deed dated 2^nd February 2004 known as the Aldershot Military Historical Trust (registered Charity Number 1102275).

2. PROFILE AND FUNDING OF THE SERVICE

2.1. HCC provides the management and administration of the Aldershot Military Museum including the day-to-day operations, exhibition and conservation of artefacts and collections, education and the selection and deployment of staff .

2.2. RBC will make available a grant of £47,350 for 2006/2007 of which the sum of £29,000 will be used towards running costs and the sum of £18,350 will be used towards joint funding of the curator post at the Aldershot Military Museum, subject to the provisions set out in Clause 2.4 hereto.

2.3. HCC provides the detailed service plan budget and service action plan, setting out the overall service of the Aldershot Military Museum, as shown attached at Appendix 1 hereto.

2.4. RBC will make payments only upon receipt of due financial and management information and according to the following payment schedule:

2.4.1. £23,675 (50%) upon receipt of a signed copy of this Agreement as set out in Clause 2.5 hereto;

2.4.2. £11,837.50 (25%) upon receipt of financial and management information due 21 October 2006;

2.4.3. £11,837.50 (25%) upon receipt of financial and management information due 21 January 2007;

2.5. Payments will only be made once an authorised representative of HCC has signed and returned to RBC's Legal Services Manager a copy of this Agreement attaching the service plan budget and the service action plan, together with the annual out-turn financial performance indicator described in Appendix 3 hereto. Remaining payments will be raised upon receipt of budget reports and key performance indicators (see Appendix 3 hereto). The final payment will only be made by RBC upon receipt of management accounts and predicted out-turn figures for the final quarter to the financial year from HCC to RBC.

2.6. It should be noted that RBC will have regard to the cash-flow position of the Aldershot Military Museum and may consider advancing payments in exceptional circumstances, subject to approval.

2.7. The payments made by RBC shall be used by HCC to maintain or improve the Aldershot Military Museum services as set out in Appendix 1 hereto

2.8. The funding for the Aldershot Military Museum service is based on the outline of the service action plan set out in Appendix 1 hereto. It is recognised by all parties that changes to this service action plan may occur over time. Any significant changes in the service action plan must be mutually agreed in writing by all parties to this Agreement.

2.9. Funding for the Aldershot Military Museum service is made available on the understanding that the service at the Aldershot Military Museum meets the management standards set out in Appendix 2 hereto.

3. COMMUNICATION, MONITORING AND EVALUATION

3.1. HCC recognises that they are receiving public funding and accept the responsibility of RBC to account for these monies.

3.2. Links with RBC will be maintained through Lead Officers, who will be the first point of contact between RBC and HCC in respect of the Aldershot Military Museum. The Lead Officer for RBC will be the Arts and Cultural Officer and the Lead Officer for HCC will be the Head of Museum and Archives ("the Lead Officers"). The Lead Officers will be supplied with an agenda and all papers, including minutes and written reports, of relevant review meetings (as referred in Clause 3.4 hereto) not less than five working days before such a meeting and may attend such meetings.

3.3. The services of the Aldershot Military Museum will be monitored using the Performance Indicators (PIs) and means of assessment outlined in Appendix 3 hereto. The aim of these PIs is to provide an accurate, fair and rounded picture of the Aldershot Military Museum service covering financial, performance and quality aspects.

3.4. HCC's Director of Recreation and Heritage and/or its officers and RBC's Head of Community and/or its officers will meet at least twice a year to review and evaluate the performance the management and the development of the Aldershot Military Museum ("the Review Meeting"). HCC and RBC shall also invite two elected members from their respective local authority who may attend the Review Meeting. The Review meeting will consider reports on the Aldershot Military Museum in addition to the PIs and other means of assessment.

3.5. The contents of reports, assessments, plans and projections will be factors that RBC will take into account in funding decisions for future financial years.

3.6. The Review Meeting, and the reports presented to it, will include consideration of the following issues:

a) Changes in the profile of services with reference to Appendix 1 hereto

b) Performance of the Aldershot Military Museum against the PIs and quality standards as set out in Appendix 2 and Appendix 3 hereto. RBC recognises that a variety of factors will affect at least some of the PIs chosen (including cost effectiveness).

c) Views from users and/or audiences on the services provided by the Aldershot Military Museum, including the day-to-day operations.

d) The possibility of service enhancements of development of the Aldershot Military Museum.

e) The financial position of the Aldershot Military Museum.

3.7 It is a condition of all RBC funding, grants and support in kind that the RBC Logo together with acknowledgement of support is used on all printed material, in accordance with RBC's guidelines.

4. TERMINATION

4.1. This Agreement may be terminated by RBC at any time without notice in the event of:

4.1.1. A misuse of payments made by HCC;

4.1.2. A breach of the law by HCC in respect of the Aldershot Military Museum;

4.1.3. Failure by HCC in respect of the Aldershot Military Museum to comply with the arrangements for communication, monitoring and evaluation as set out in this Agreement

PROVIDED that RBC will not terminate this Agreement under Clause 4.1 hereto without giving HCC 21 days from the date of termination within which to appeal.

4.2. In the event of a termination under Clause 4.1 hereto, RBC shall be under no obligation to make any further payments to HCC under this agreement and HCC shall within 28 days account for any payments made by RBC under this Agreement and shall refund any part of such payment(s) which has not been expended or contractually committed by HCC in respect of the Aldershot Military Museum.

4.3. Notwithstanding the termination provisions of Clause 4.1 RBC may terminate its interest in this Agreement and any liability hereunder (except liabilities accrued before the termination hereof) by giving HCC not less than nine months written notice of its intention to terminate its interest in this Agreement and any such written notice to be served by sending it by recorded delivery to or first class post to or by delivering it by hand to The Castle Winchester Hampshire S023 8UJ addressed to the Chief Executive.

4.4. For the avoidance of doubt unless the provisions of Clause 4.1 and/or Clause 4.3 hereto are hereby invoked by RBC this Agreement will remain in full force for the duration of the period referred to in Clause 1.2 hereto.

4.5. Not less than three months prior to the expiry period referred to in Clause 1.2 hereto HCC and RBC agree in writing to enter into a new Agreement on similar terms to this Agreement.

Signed ............................................. Date ............................................

For RUSHMOOR BOROUGH COUNCIL

In the presence of:

(Witness)

Signature

Address

Occupation

Signed ............................................. Date ............................................

For HAMPSHIRE COUNTY COUNCIL

In the presence of:

(Witness)

Signature

Address

Occupation

APPENDIX 1: ALDERSHOT MILITARY MUSEUM SERVICE PLAN BUDGET 2006/07 AND ALDERSHOT MILITARY MUSEUM SERVICE ACTION PLAN 2006/07

Aldershot Military Museum Service Action Plan 2006/07

Lead Officer - Sally Day

Key to staff initials.

SD - Sally Day

AL - Anna Lebbell

DD - Dave Dean

GS - Graham Smith

EO - Education Officer (currently post vacant)

Aim 1: Increase awareness of the civilian local history collection and gallery

Outcome: Improve visitor numbers and usage of local history gallery.

Encourage people to think about their local history.

Get more objects out on display

Increase in object donations offered to museum will reflect success of new gallery.

Aim 2: Continue to develop and maintain the historic buildings the museum is set within to encourage more users

Outcome: Preserve the historic assets we have and encourage the public to use them more often.

Let the community know that we are keen to keep the museum as a well-presented part of their local area.

Aim 3: Raise the awareness of the museum to potential audiences and the contribution it can make to life long learning

Outcome: Raise awareness of the variety of services we can provide.

Increase our PI's for resource room users.

More visits to temporary exhibitions and people booking `behind the scenes' tours will reflect success.

Aim 4: Reach new service users and widen access to museum services for those who are underrepresented currently

Outcome: Increase the numbers of visits by traditional `non users'.

Open people's eyes to the prospect that the museum is not just about history but a friendly place to meet and hold group days etc (increase in usage).

Aim 5: Increase number of potential visits to museum by school groups

Outcome: More use of the museum by schools not just for the traditional `history' visit.

Groups / pupils which visit the museum may in turn introduce new family groups to the museum.

Aim 6: Ensure that all collections are developed, managed and cared for to HCCMAS, Corporate, H&S and accreditation standards.

Outcome: A managed collection of a high standard.

Number of records created yearly on Modes and collection audits will provide an indication in performance

Aim 7: Develop partnerships with local groups and organisations that can support the goal of raising the awareness of the services the museum can offer to users

Outcome: Increase local awareness of the variety of local groups and organisations that provide services to people of this area - hopefully reaching users and non-users of all these groups.

To help establish the broad range of things to do in this area.

Joint advertising and ticketing can reflect success of the campaign.

Aim 8: Continued improvements in service performance

Outcome: A high level of customer service and well thought of business reputation.

Continued evaluation in all areas of the service reflect the success of particular events / hospitality etc,.

Aim 9: Continued professional development of all members of staff

Outcome: Continued professional development is an investment in employees and the varied skills that they bring to the museum service.

Staff development will enhance the service that the museum can provide whilst giving us a strong bank of knowledgeable staff that can give advice to other organisations etc., in the community.

APPENDIX 2: MANAGEMENT STANDARDS

Communication with Users

There should be adequate communication and, where appropriate, consultation with users regarding the general operation of the service and in particular any changes in its operation. HCC/I in respect of the Aldershot Military Museum will outline how this communication is to be effected.

Complaints

HCC in respect of the Aldershot Military Museum has a complaints procedure for users of the service and this is publicised to users. This will be available for inspection by RBC.

Equal Opportunities

HCC in respect of the Aldershot Military Museum has an equal opportunities policy. This will be available for inspection by RBC.

Publicity

All publicity for the Aldershot Military Museum should acknowledge revenue funding from RBC. One example of all publicity must be sent to the organisation's Lead Officer.

Health and Safety

HCC in respect of the Aldershot Military Museum will ensure that it follows good Health and Safety practice. HCC in respect of the Aldershot Military Museum's Health and Safety procedures should be available for inspection at all times.

Legal Requirements

HCC in respect of the Aldershot Military Museum will ensure that it follows all legal requirements.

Sustainability Policy

All organisations are encouraged to consider and adopt a policy for environmental and sustainability issues.

Children and Vulnerable Adults

All organisations are responsible for being fully aware of issues about protecting children and vulnerable adults. HCC in respect of the Aldershot Military Museum will ensure that any possible risks involved in the funded activities have been considered and that a written policy and set of procedures is adhered to.

APPENDIX 3: PERFORMANCE INDICATORS FOR

ALDERSHOT MILITARY MUSEUM

Reports of all performance indicators and related information should be provided to the Arts and Cultural Officer at RBC no later than the 21^st day of the month following the end of each quarter

Financial Indicators

Quarterly financial reports showing actual income and expenditure compared to budget profile. The Report will also show the adjusted expected out-turn figures for the end of the financial year.

The report will be cost-centred to show the above figures for those activities funded by RBC. This will include all grants and sponsorship income with RBC grants shown separately.

Where there is a significant variation (greater that 10%) between original budgets and actuals, explanatory notes will be given and/or the specific points discussed with the Lead Officer. Should action be required the Lead Officer will be informed of this, and/or will be involved in discussions as appropriate.

Quantitative Indicators :

A. Numbers of visits, to include:

i. Number of pupils visiting in organised school groups(includes secondary school sixth form classes and nursery school classes but not those by sixth form colleges or adult education institutions or play groups)

ii. Number of visits/usages (usage includes enquiries by telephone, email, or letter and website hits seeking information/ research purposes but not enquiries for opening times, prices etc. Presentations to specific audiences should also be included)

iii. Total number of visits in person (to include individuals in groups).

B. Number of visiting exhibitions

Qualitative Indicators

C. Annual Report

D. Annual Accounts

E. Service Plan - provided by 30 November 2007

F. Evidence of Accreditation under the Museums Libraries and Archives Council's Museums Accreditation Scheme, if appropriate.