Archived decisions

Hampshire County Council

Executive Member for Children and Families

Item 1

17 July 2007

Swanwick Lodge Secure Unit - action plan in response to OfSTED inspection

Report of the Director of Children's Services

Contact: Colin Hardy, 07718 146800, [email protected]

1 Summary

1.1 Swanwick Lodge is a 16 bed unit providing secure accommodation for both males and females between the ages of 12 and 17 years. 10 beds are sold under contract to the Youth Justice Board and the remaining places are sold to other local authorities or used by Hampshire to meet the needs of young people who require high levels of care and support. The unit offers education on site and the service includes a psychological support service provided under contract from Portsmouth Primary Care Trust.

1.2 To be able to operate as a secure unit a licence is required and every 3 years a joint inspection is conducted by OfSTED, now incorporating the Commission for Social Care Inspection. The most recent inspection was completed by OfSTED in December 2007 and a licence to operate was granted for 3 years until December 2009.

1.3 The inspection adopted the 5 outcomes framework from Every Child Matters and using a judgement ranking between 1= outstanding and 4=inadequate, the service at Swanwick was rated as `good' (2) in all areas. The inspection report pays particular regard to the education and learning opportunities available to residents and offers the view that the service can develop to become a centre of excellence.

1.4 The inspection report contains a number of recommendations and requirements which are summarised at appendix 1 and the action plan in response is attached at appendix 2

1.5 Following the OfSTED inspection the licence to operate was extended until December 2009 and the service will be subject to further inspections and review. Facilities at the unit are currently being upgraded following agreement on funding from the DfES.

2 Recommendations

    That the Executive Member for Children and Families approves the action plan in response to the inspection of Swanwick Lodge.

3 Summary of findings of the inspection.

3.1 OfSTED have provided a report following their inspection and the main findings are summarised below. The report contains a number of recommendations and requirements and the action plan in response is attached at appendix 2

3.2 Summary of man findings - extracts from the inspection report

    · Swanwick lodge is a safe and comfortable place in which children could live and the managers are constantly seeking to improve provision

    · The regime at the unit is child centred and placement plans are frequently reviewed to ensure young people's best interests are met

    · The unit provided a good a nutritious diet and young people were consulted about their choice of menus

    · The unit has good systems in place that ensure young people receive appropriate medication and health needs were addressed well on a day to day basis by the staff team.

    · The support from specialist therapists is a commendable initiative

    · Behaviour management techniques used at the home were extremely well managed and successful

    · The unit offers a good standard of education to young people with scope to improve further

    · The emphasis placed upon recreation and activities offers a real opportunity for young people to gain in confidence and useful work is being done to give young people insights into their behaviour

    · Young people were able to express their views and were consulted throughout their placement

    · The unit was well managed and the support given to young people and staff was good

    · The unit has improved since the last licensing inspection and the relationship between young people and staff in the management of challenging behaviour has commendably improved

    · The unit is improving its resources for vocational training to prepare young people when discharged

    · Initiatives are well under way to improve the premises following agreement on funding from the DfES

3.3 Summary of areas where improvements could be made

    The following summarises the main areas highlighted by the inspection where improvements could be made

      · The units health care plans could be more detailed

      · The unit could benefit from the routine support of a qualified nurse to support staff in undertaking assessment and in the delivery of health plans

      · The complaints procedure could be better developed and better access by young people to independent advocates could be introduced

      · The role care staff play in education activities could be developed

      · Training and induction for new staff could be developed

4 Implications and implementation.

4.1 Action has been taken in relation to many of the requirements and recommendations and progress against the action plan will be monitored by the unit manager and through visits by independent managers.

4.2 Some of the recommendations have financial implications, in particular access to outdoor activities space may require better all weather facilities and on site support from a qualified nurse will have cost implications. The advice of the County Council's P&BR service will be sought in relation to outdoor activities and the possibility of on site nursing will be discussed with the PCT. The contract for the psychological support service is due to be re-tendered later this year and the proposals for an on site nurse will be included to explore the likely costs.

4.3 The Youth Justice Board are the largest purchaser and their price and contract arrangements are not sensitive to local issues. In general terms the operating budget for the service is matched by income from contracts and individual purchases and any additional costs will have to be carefully considered as the budget for 2008/9 is developed.

4.4 The proposals in this report are expected to support the County Council's corporate priorities in relation to safer communities and maximising wellbeing.

4.5 The proposals also support the all 5 outcomes of the Children Act by seeking to ensure all young people using the service are supported in reaching their potential in a safe environment.

5 Consultation

5.1 The action plan has been discussed with young people, staff and Hampshire Education and Inclusion managers and contact will be made with the Hampshire Primary Care Trust.

6 Legal implications

6.1 Swanwick lodge secure unit remains licensed to operate until December 2009

7 Financial implications

7.1 In general terms income from contracts and purchasers of the service covers the operating budget and any additional costs arising from implementation of the action plan in 2007/8 will be managed within the existing budget. Any additional financial implications arising from the action plan will be considered as the operating budget and income targets for 2008/9 are developed.

8 Personnel implications

8.1 Should an on site nursing service be developed it is likely this could be incorporated into existing contracts for other health support purchased from the NHS and it is not likely that direct employment would be developed.

9 Impact assessment

9.1 Race and equality impact assessment has been considered in the development of this report and no adverse impact has been identified.

10 Crime prevention issues

10.1 The response to OfSTED requirements and recommendations included within the action plan will support the County Council's obligation under Section 17 of the Crime and Disorder Act 1998 to consider the impact it makes on the prevention of crime. Both the care and education programmes at Swanwick contain a focus on offending behaviour.

11 Views of the Local County Councillor

11.1 The views of the local County Councillor have not been sought on this occasion

12 Conclusion

12.1 The report of the OfSTED inspection confirms that Swanwick Lodge secure unit provides good care that meets the needs of vulnerable young people. The report confirms that with attention to those areas of requirement and recommendation the service could become a centre of excellence. The action plan addresses these issues and progress will be monitored to take advantage of all opportunities to improve care and support to young people in the secure unit

LINK(S) TO CORPORATE STRATEGY

 

Yes

No

Hampshire safer and more secure for all

_

 

Maximising well-being

_

 

Enhancing our quality of place

 

_

Section 100 D - Local Government Act 1972 - background documents

The following documents discuss facts or matters on which this report, or an important part of it, is based and have been relied upon to a material extent in the preparation of this report.

NB: the list excludes

1. Published works

2. Documents which disclose exempt or confidential information as defined in the Act.

None

Summary of recommendations and requirements from the OfSTED inspection of Swanwick Lodge Secure Unit in December 2007

Regulatory Statutory Requirements

    · Review guidelines to ensure access to a complaints process

    · Ensure access to independent advocates

    · Ensure all staff are trained to manage challenging behaviour and in the use of restraint techniques

    · Ensure all staff are not disqualified under the Caring for children Regulations 2002

    · Clarify the role of care staff supporting teaching and learning

    · Introduce a tutorial system to support learning targets

    · Improve the links between the education unit and the broader education system in Hampshire

    · Develop professional development opportunities for teaching staff

    · Ensure risk assessment and risk management arrangements for the use of tools and specialist equipment in classrooms

    · Ensure appropriate supervision to all staff including night staff

    · Ensure that independent regulation 33visit reports are made available to CSCI

Regulatory Recommendations

    · Review the use of plastic cutlery

    · Consider better access to an on site qualified nurse to better support staff and residents in assessment, care planning and care programmes

    · Consider providing an admissions pack to all young people o admission

    · Consider providing open access to freepost complaints forms

    · Review the recording of fire and evacuation drills

    · Consider how best to engage young people in the recruitment of staff

    · Consider extending the quality assurance process to include the views of young people and their parents

    · Develop further programmes for preparation for life and independence

    · Review induction and training opportunities for staff to respond to the specialist nature of the care task

    · Ensure that the performance management and quality assurance information informs practice

    · Seek the views of young people, social workers and Youth Justice Workers regularly

    · Ensure that regulation 33 reports include reference to young people seen and their views

Licensing approval recommendations

    · Develop a health care plan for each young person that goes with them on discharge

    · Review the citizenship programme to ensure better access to fresh air and outdoor activities

    · Ensure diversity training for staff

CSCI INSPECTION REPORT - 5TH DECEMBER 2006

SWANWICK LODGE - ACTION PLAN

          TASK

Regulatory Statutory requirements

ACTION

BY WHOM

BY WHEN

REVIEW DATE

1. Review the Young People's Guide and ensure it includes appropriate detail regarding complaints procedures.

Insert a sheet giving details contact at Hampshire County Council and give CSCI address. Provide HCC complaints forms on the unit.

Provide complaints forms in plain envelopes with options for young people to send to the unit manager or direct to the headquarters complaints unit to enable young people to make confidential complaints

Registered manager/Deputy

Manager in conjunction with complaints unit

End April 07

September 07

2. Ensure that young people have regular, routine and easy access to the support of an independent advocate.

To negotiate with NCH to provide an advocate on a monthly basis with provision to respond to individual need more if required.

To ensure all requests for advocacy are responded to within one week

Registered manager/Deputy

manager

End April 07

September 07

3. Ensure that staff working with young people at the unit are appropriately trained in the management of challenging behaviour including the use of restraint prior to working as part of the roistered staff team.

To provide Team Teach awareness training to staff during their induction period when they off rota until training is completed and ensure training is assessed annually.

Awareness training will be to all casual staff before they start working on the units

Registered manager

Ongoing for all new staff.

April 08

4. Ensure that staff appointed to work in the secure unit are not disqualified under the Disqualification for Caring for Children Regulations 2002.

Legal advice to be sought to ensure additional form is completed by all staff employed or to be appointed at the secure unit

Registered Manager

Legal Practice

June 2007

Legal advice obtained and new form now in use for all appointments

September 2007

5. The role of the care staff working in classroom settings needed clarification. These staff would benefit from the provision of appropriate training.

The teaching and development of basic/key skills into other subjects needed greater integration.

To provide 2 days training to include numeracy, literacy and independent working

To identify numeracy and literacy components across the curriculum in each subject

Deputy Manager/Head of Education

HIAS representative

Head of Education/ Numeracy and literacy co-ordinator/HIAS

End March 08

July 07

Jan 08

6. A tutorial system should be introduced to ensure that young people have an opportunity, on a regular basis, to discuss and review their progress formally.

SENCO and Literacy Co-Coordinator to set up weekly interviews with young people to review set objectives and progress.

Head of Education

March 07

September 07

7 The provision of professional development opportunities for teaching staff needed to be improved.

Access to HCC training directory and supported nominations for courses as identified in annual reviews/IPP's

Develop links with local schools for joint working

Registered Manager/ Head of Education

July 07

Annually

8 Appropriate risk assessment arrangements for the use of tools and specialist equipment in classrooms and workshops needed to be introduced.

Risk Assessments to be written re classrooms with management strategies to deal with misuse, missing or broken equipment/tools.

Risk Assessment added to Admission process.

Health and Safety Rep/Head of Education/Support Services Manager

End April 07

Completed

6 Monthly

9 Ensure supervision is offered at a frequency consistent with the expectations of the national minimum standards, including those for night staff.

To ensure on a monthly basis all care, support staff receive supervision. Arrange dates for night staff to receive supervision in pairs. Education staff every half term

Create recording sheets.

Registered manager/Deputy

manager

March 07

Annually

10 Ensure that Regulation 33 Visit Reports are forwarded each month to the local office of CSCI as required by regulation.

Forward reports when received via email and post to local CSCI office.

H.Q. to ensure reports are forwarded monthly

Registered manager/Deputy

Manager

Strategic manager HCC

Monthly from Feb 07

Annually

1. Review the routine use of plastic cutlery at meal times.

To source and purchase metal cutlery. For a one month trail period and then review

Support Services Manager

Items purchased and in use 12.03.07

 

2. Consider engaging a qualified nurse to support the staff team to meet the health needs of the young people placed at the home.

Consult with the PCT and consider including a nurse within tender documents for other NHS services subject to budget being available

Registered manager/Deputy

manager

Tender late 07 to enable

budget consideration for March 08

March 09

3. Consider revising the admissions procedure, to include the young people being given an admissions pack, with full information of the complaints procedure for HCC and the unit, and possibly an information DVD.

Include complaints leaflet in Y P Booklet. Create a DVD to inform Y.P about Swanwick Lodge and the different ways to comment on the service or to complain.

Order complaints forms from HCC.

Registered manager/Deputy

manager

Completed

May 07

Completed

Monthly

Dec 07

4. Consider providing a supply of complaint forms for Swanwick Lodge and HCC complaints procedure and freepost envelopes in the admissions pack, and "post box" or similar discreet method that allows young people to make a complaint without reference to staff.

To provide a post box in the recreation room for young people to post HCC complaints forms. D/O to check box alternate days and put any envelopes in the post.

Option to be available to address any complaint to the unit manager or to complaints unit

Registered manager/Deputy

manager

All D/Os

March 07

April 07

Ongoing.

Ongoing.

5. Review the recording of fire evacuation drills to ensure that they include adequate detail.

Revise sheet to include fire alarm testing

Hold a mock evacuation

Head of support services

Completed

June 2007

Annually

6. Consider how to best involve young people in the recruitment and selection of care staff, as recommended in the Warner Report `Choosing with Care'.

To ask all interviewees to provide resume/personal statement for young people. To create an internal panel chaired by NCH to be part of the interview process. To hold informal interview when applicant visits the unit. To ensure feedback from young people panel to selection panel.

Registered manager/Deputy

manager

March 2007

Completed

As required for interviews

7. Consider extending the quality assurance processes to include the views of the young people, their parents and placing agencies.

Create questionnaire for ¼ review form parents, young people and Agencies. Review quality assurance document to see information from YJB risk screens. Publish document and make available for comments to parents in reception.

Registered manager/Deputy

manager

May 07

Monthly

8. Develop further the preparation for life and independence skills training given to young people at the unit.

Selected staff to further develop an independent skills programme and implement with those young people for whom it is identified as required on their placement plan.

Registered manager/Deputy

Manager/ Head of Education

   

9. Review the induction programme for staff working within the secure children's home to ensure they are appropriately prepared for the specialist role they are expected to undertake.

Introduce CWDC Induction Standards for all new staff employed after Oct 01. 2006.

Deputy manager

Implemented January 2007

April 07 then 6 monthly.

10. Ensure that the performance management and quality assurance information collated in the establishment is presented in a format that consistently informs practice and development and is made available to relevant parties, including care staff.

Review Quality Assurance (QA) document to bring forward action points from previous QA, create action plan timescales. Also to include CSCI action plan and ERMF recommendations from YJB.

Distribute monthly QA via email to staff.

Present data creatively

Registered Manager

May 07

Monthly

11. Consider canvassing young people, their carers and social workers/YOT workers routinely and regularly at points throughout their stay.

Create questionnaire for quarterly review for parents, young people and Agencies. Review quality assurance document to see information from YJB risk screens. Publish document and make available for comments to parents in reception.

Registered Manager/Unit leaders

June 07

Annually

12. Ensure that Regulation 33 Reports specifically include the number of young people spoken with, the summarise their views.

Raise issue at Registered Managers Meeting.

Request that Reg 33 Pro forma is adjusted to show numbers of young people and summarise their views.

Reg: 33 inspector

May 07

Annually

LS1. Consider preparing a health care plan to include the health and medication details for each young person in a form that could go with them to future placements, or be given to them upon discharge.

Review layout of health care plan to be part of the discharge pack.

Unit Leaders/Health care leads in care teams

May 07

Annually

LS2. Review the delivery of the offending and citizenship work with young people to ensure that it allows the young people time each day for fresh air and recreation out of doors where possible and appropriate.

Consider options for changes in the timetable to allow YP access to outside areas for recreational purposes.

To use break times to access outside areas were possible

Seek the advice of PB&R regarding all weather surfaces in suitable areas

Registered Manager/ Head of Education

May 07

Six Monthly

LS3. Ensure that training in diversity issues is provided.

To book all staff onto diversity training as provided by Hampshire Learning Centre.

Deputy Manager

01.03.08

Six Monthly