Archived decisions

4. Arrangements for Governance and Management of the Project

4.1 When the project was in its formative stages, a Programme Board was established . When the project was given Cabinet approval on 19 December 2005, the Programme Board developed into an Executive Board (referred to in this report as the "Contact Centre Board").

4.2 The role of the Contact Centre Board is to oversee the direction and progress of the project, and to authorise changes to the project scope, plan or resources. The Board has been Chaired throughout by the Director of PBRS, as CMT sponsor for the project. The Board also includes the Programme Director (the Business Improvement and Corporate IT Manager in IT Services, previously entitled E-Government and Corporate IT Manager and referred to as such in this report), and the Programme Manager, who is an external consultant. The Board also includes a representative of senior management in each Council Department.

4.3 The Programme Manager is responsible for the leadership of the Programme Team, whose role it is to implement the proposals.

4.4 It is surprising to note that no Contact Centre Board meetings have taken place since April 2007( apart from a site visit in June ) given the critical stage of implementation reached and the delays encountered.