Archived decisions

Audit Ref No

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

SECURITY & PASSWORD CONTROLS 2006/07

3.22

We recommend that a programme to test the contingency and recovery plans is developed.

2

Information Services Manager

Director of Corporate Services

Testing will form part of Business Continuity Programme.

Dec 2007 revised to Quarter 4 in line with corporate business continuity plans

17/10/2007

 

HUMAN RESOURCES 2006/07

3.3

As soon as practically possible, updated guidelines, flowcharts and procedural notes, setting out the responsibilities of each team should be produced, and any transitional problems resolved.

2

Human

Resources Managers - Workforce Support + Planning

Director of Human Resources

Agreed.

31/03/2008

17/10/2007

15/01/2008

 

Performance Review Team Note 17/01/2008 - The Workforce Planning team have recently completed a review of all its recruitment procedures and are finalising the flowcharts for these processes. Procedures are being produced at the same time. A consultant has been tasked with undertaking similar work with the Workforce Support team and looking at the Workforce Planning Team work to undertake the role of 'external challenger'. This work is expected to be completed in March 2008.

3.17

Consideration should be given to the future development of local performance indicators to support the work of the Workforce Support and Workforce Planning sections.

1

HR Managers (Workforce Support and Planning)

Director of Human Resources

This has been done in the past and will be reviewed by the two team leaders for Workforce Support and Planning.

31/03/2008

22/10/2007

24/01/2008

 

Audit Ref No

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

3.25

To ensure that delays are minimised, procedures should be reviewed in the case of both the issue of conditional offers and contracts.

2

HR Managers (Workforce Support and Planning)

Director of HR

Issue of contracts delay is not acceptable. This must be within 2 months maximum (legislative requirement) of the employees start date. Work allocation within the Workforce Support team is under review to address this issue.

Oct 2007

16/10/2007

 

Performance Review Team note 24/10/2007 - this item will remain ongoing until the forthcoming audit of payroll has been undertaken.

Performance Review Team note 24/01/2008 - It is understood that delays have been reduced and work is currently being undertaken as described in para.3.3 above should further improve the situation further. Progress will also be informed by the outcomes of the current audit of payroll that is being undertaken. For these reasons the action will remain ongoing.

BEAULIEU FIRE STATION/ NEW MILTON FIRE STATION/ HYTHE FIRE STATION/ HAMBLE FIRE STATION/

GOSPORT FIRE STATION/ SOUTHSEA FIRE STATION/COPNOR FIRE STATION - All 2007/08

3.9

We recommend that all station items are adequately marked both visibly and invisibly to act as both a deterrent and aid recovery.

2

Station Managers

Assistant Chief Officer - Service Delivery Response

The service order SO/2/4 is being updated. (Action - Station Support Manager) The changes to security marking means that all items will be marked with a visible adhesive label and should be marked - HFRS followed by Station number.

31/03/2008

31/12/2007

 

Audit Ref No

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

FINAL ACCOUNTS AUDIT 2006/07

R1

Fixed Assets Work in Progress Ensure processes are in place to identify assets and part projects to be transferred out of fixed assets work in progress at the appropriate time.

N/A

Principal Accountant/ Head of Office and Business Services

Director of Corporate Services

Processes will be reviewed to ensure that elements of large capital projects are identified when they become operational and are valued so that users are charged for the use of assets as part of the cost of service delivery.

31/03/2008

05/02/2008

 

R2

Goods Received Clearing Account

Progress has been made on clearing matched entries in the clearing account, but aim to ensure that all items more than 3 months old have been cleared.

N/A

Financial Services Manager

Director of Corporate Services

A new report has been developed which will facilitate clearing matched entries. Also further training has been commissioned from Hampshire Systems Training Team. If successful, will be rolled out across the Service. It is acceptable to have an entry that is more than 3 months old - an invoice may not have been received or it could be in dispute. It is accepted that the reasons should be known in these cases.

31/03/2008

05/02/2008

 

Audit Ref No

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

R5

Service Level Agreement (SLA)

The Hampshire Fire and Rescue Service/ Hampshire County Council Service Level Agreement should be completed and formally put in place.

N/A

Director of Corporate Services

Director of Corporate Services

Progress on this has been regularly reported to the Performance Review Committee. A new and much improved Service Level Agreement (SLA) for services provided by Hampshire County Council's Property Business and Regulatory Services has been signed. Draft Service Level Agreements for other services are currently being considered. Final agreement of these SLAs is dependent on the Authority approving a report which will be considered by the Authority at its September meeting. Subject to its approval it is anticipated that the final SLAs will be signed in the first quarter 2008/09.

30/06/2008

   

PENSION ARRANGEMENTS 2006/07

3.2

We recommend that a formally signed Service Level Agreement should be held by the Hampshire Fire and Rescue Authority for the provision of pension services.

3

Head of Financial & Office Services/

Director of Human Resources

Head of Financial & Office Services/

Director of Human Resources

Agreed

30/06/2008

   

Audit Ref No

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

PENSION ARRANGEMENTS 2006/07 (Continued)

3.3

We recommend that the Hampshire Fire and Rescue Authority should agree the detail needed in the Service Level Agreement with Hampshire County Council Pensions Section prior to the anticipated update.

3

Head of Financial & Office Services/

Director of Human Resources

Head of Financial & Office Services/

Director of Human Resources

Agreed

30/06/2008

   

3.5

We recommend that a representative of the contractor should sign the Service Level Agreement.

2

Head of Financial & Office Services/

Director of Human Resources

Head of Financial & Office Services/

Director of Human Resources

Agreed

30/06/2008

   

3.9

We recommend that the review process for service provision under the Service Level Agreement should be formalised and areas for review documented. This is in addition to the brief reference to pension work under appropriate individual's job descriptions

2

Head of Financial & Office Services/

Director of Human Resources

Head of Financial & Office Services/

Director of Human Resources

Agreed

30/06/2008

   

Audit Ref No

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

PENSION ARRANGEMENTS 2006/07 (Continued)

3.10

We recommend that formal liaison meetings between Hampshire County Council and Hampshire Fire and Rescue Authority should be instituted and held on a regular (quarterly) basis. All meetings should be minuted.

2

Head of Financial & Office Services/

Director of Human Resources

Head of Financial & Office Services/

Director of Human Resources

Agreed

30/06/2008

   

3.12

We recommend that the Service Level Agreement should include all aspects of financial management information.

2

Head of Financial & Office Services/

Director of Human Resources

Head of Financial & Office Services/

Director of Human Resources

Agreed

30/06/2008

   

Audit Ref No

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

PENSION ARRANGEMENTS 2006/07 (Continued)

3.15

We recommend that the Service Level Agreement should indicate that the responsibility for issuing variations is assigned to the Assistant County Treasurer.

2

Head of Financial & Office Services/

Director of Human Resources

Head of Financial & Office Services/

Director of Human Resources

Agreed

30/06/2008

   

DEBTORS AND CASH INCOME 2007/08

3.4

We recommend that all job descriptions should be dated and review dated to confirm current job practices.

1

ICT Manager. Business Education Unit- Marketing + Dev. Coordinator. Risk Intelligence Manager

Director of Corporate Services

Head of Marketing & Communications

Assistant Chief Officer Community

Response

Community Safety Support - done

Others - agreed.

Immediately

March 2008

15/02/2008

 

Audit Ref No

_

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

DEBTORS AND CASH INCOME 2007/08 (Continued)

3.5

We recommend that deputising arrangements in the Business Education Unit (BEU) should be formalised and recorded in relevant job descriptions. In addition, in the Information Services Department, handover procedures should be established and formalised.

1

Business Education Unit-Marketing & Development Coordinator

Information Services Manager / Senior Administrator

Director of Corporate Services

Head of Marketing & Communications

Area Manager Community Safety

Business Education Unit - Agreed

Information Services - A pro-active audit is taking place at the end of Jan/ beginning of Feb 2008 by from the Hampshire County Council Audit team. This will look at the complete mobile billing process up to the procedure of payments. Following this audit, recommendations will be made and the process refined.

Mar 2008

Mar 2008

15/02/2008

 

3.7

We recommend that a pricing policy should be established and documented to clarify pricing in the Authority.

2

Financial Services Manager

Head of Finance & Office Services

Agreed.

March 2008

15/02/2008

 

Audit Ref No

_

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

DEBTORS AND CASH INCOME 2007/08 (Continued)

3.8

We recommend that consideration should be given to conducting a work study on the collection of mobile phone/ 'blackberry' income to determine whether an improved and more streamlined system of collection could replace the existing method of collection. In particular, consideration should be given to replacing the existing system with the collection of a set nominal amount from all users through the payroll for private calls.

2

Information Services Manager/ Information Services Senior Administrator

Director of Corporate Services

A pro-active audit is taking place at the end of Jan/ beginning of Feb 2008 the Hampshire County Council Audit team. This will look at the complete mobile billing process up to the procedure of payments. Following this audit, recommendations will be made and the process refined.

March 2008

15/02/2008

 

Audit Ref No

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

DEBTORS AND CASH INCOME 2007/08 (Continued)

3.11

We recommend that the handover procedures for income are documented to clarify roles when the responsibility for collected income is transferred

1

Business Education Unit-Marketing & Development Coordinator

Information Services Manager / Senior Administrator

Director of Corporate Services

Head of Marketing & Communications

Area Manager Community Safety

Business Education Unit - Agreed

Information Services - A pro-active audit is taking place at the end of Jan/ beginning of Feb 2008 by from the Hampshire County Council Audit team. This will look at the complete mobile billing process up to the procedure of payments. Following this audit, recommendations will be made and the process refined.

Mar 2008

Mar 2008

15/02/2008

 

3.13

We recommend that Service Orders should be updated to include that personal cheques may not be cashed under any circumstances

2

Financial Services Officer

Head of Finance & Office Services

Agreed.

March 2008

15/02/2008

 

Audit Ref No

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

DEBTORS AND CASH INCOME 2007/08 (Continued)

3.14

We recommend that the Information Services Department should issue receipts for all mobile phone income received through the department.

1

Information Services Manager/ Information Services Senior Administrator

Director of Corporate Services

Financial Services Manager has spoken to Internal Audit, about Information Services issuing separate receipts to mobile phone users on behalf of the Information Services Senior Administrator. Internal Audit have said the receipts are to strengthen the audit trail. They agreed that if the system is to be reviewed it may not be necessary to issue receipts and it would make sense to wait until after the pro-active audit is completed.

March 2008

15/02/2008

 

Audit Ref No

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

 

3.16

We recommend that the receipt book should be ruled-off after the entries relating to each banking. We also recommend that two people should be present in the Information Services Department when income is collected and all income should be banked within seven days of receipt.

 

Financial Services Officer

Information Services Manager / Information Services Senior Administrator

Director of Corporate Services

Already being done

See 3.9

The Information Services Department has already implemented a two person present when opening all cash payments and all Information Services staff have been briefed of that procedure. All mobile phone bills and payments are now processed and passed to Financial Services within five working days. With regards to recording receipt numbers, again this will be reviewed in the Jan/Feb pro-active audit mentioned above.

N/A

Immediately

March 2008

15/02/2008

 

Audit Ref No

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

INDENTS 2007/08

3.6

Only one Indent pad should be used at a time.

1

Procurement Manager and Station Managers, HQ Dept Managers and Officers in Charge at Retained Stations

Head of Finance & Office Services/

Area Manager Service Delivery Response

Agreed, Guidance notes have been amended to reflect this control criteria.

All stations that have 2 pads will be told to exhaust this until only one pad remains. And that this becomes a requirement in the future and is now reflected in the guidance notes.

01 Apr 08

   

3.7

Indent pads at Fire and Rescue Headquarters should be locked away when not in use.

2

Procurement Manager and Station Managers, HQ Dept Managers and Officers in Charge at Retained Stations

Head of Finance & Office Services/

Area Manager Service Delivery Response

Partly agreed that indent pads when not in use should be controlled and stored securely.

This point will be reiterated within the amended guidance notes and communication with station managers.

01 Apr 08

   

Audit Ref No

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

INDENTS 2007/08 (Continued)

3.8

All copies of Service Indent Vouchers must be retained by the relevant area.

2

Station Support Manager / Station Managers/ Officers in Charge of Retained Stations

Head of Finance & Office Services/

Area Manager Service Delivery Response

Agreed, all blue copies should remain with stations / departments for audit purposes and should annotate indent dispatch numbers once goods are delivered.

This again has been reflected in amended guidance notes and communications with Station Managers and administrators.

See also 3.17 and 3.19

01 Apr 08

   

3.9

Service Indent Vouchers should be completed correctly to include date, requisitioning officer, goods required and quantity.

2

Procurement Manager and Station Managers, HQ Dept Managers and Officers in Charge of Retained Stations

Head of Finance & Office Services/

Area Manager Service Delivery Response

Agreed, Guidance notes were written highlighting this requirement.

This again has been reflected in amended guidance notes which hopefully simplify this requirement and re-iterate it to all managers.

These new guidance notes will be updated on the intranet and circulated to all managers.

01 Apr 08

   

Audit No/Ref

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

INDENTS 2007/08 (Continued)

3.17

Once goods are received with their supporting despatch note and indent reference, this should be documented on the Service Indent Voucher.

2

Station Support Manager / Station Managers/ and Officers in Charge at Retained Stations

Head of Financial & Office Services/

Area Manager Service Delivery Response

Agreed, It was previously agreed that paper copies of indents would not be filed, but that all blue copies should remain with station for audit purposes and to annotate indent dispatch numbers on once goods are delivered.

This again has been reflected in amended guidance notes and communications with station Managers and administrators.

Also see 3.8

01 Apr 08

   

Audit Ref No

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

3.19

Despatch notes relating to office or vehicle supplies should be signed by the person checking and receiving the goods. For items requested by firefighters at stations, the despatch note should be signed and returned to the Administrator to retain on file.

2

Station Support Manager / Station Managers/ OIC Retained Stations

 

Agreed, all blue copies should remain with station for audit purposes and to annotate indent dispatch numbers on once goods are delivered.

This again has been reflected in amended guidance notes and communications with station Managers and administrators.

Although it is recorded that this function task will be undertaken by the station administrator when receiving the goods and indent.

Also see 3.8

01 Apr 08

   

SERVICE ORDERS 2007/08

3.8

Service Orders should be documented on a spreadsheet at Central & Support Services to incorporate the reference number, order name, author and date due for review. This will enable the Central Services Assistant to monitor and notify the author when a Service Order is due for review centrally.

2

Central Services Assistant

Head of Financial & Office Services

The Central Services Assistant is in discussion with Hampshire Fire & Rescue Service's Information Services Department with a view to the latter Department setting up a spreadsheet for this purpose. The Central Services Assistant will then populate the spreadsheet with the recommended information.

1 Oct 2008

   

Audit Ref No

_

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

3.9

All Service Orders should include a review date to ensure that they are reviewed regularly to incorporate the current information.

2

Helpdesk Supervisor

Head of Financial & Office Services

This will be incorporated into the spreadsheet by Hampshire Fire & Rescue Services Information Services Department when they design the product.

1/03/2008

   

3.10

All Service Orders should be reviewed promptly when due.

2

Central Services Assistant

Head of Financial & Office Services

The Central Services Assistant will have a mechanism, either built into the spreadsheet or via Outlook, that will flag up on a monthly basis Service Orders that need to be revived within the next couple of months. The Central Services Assistant will then be responsible for logging an audit trail until the Service Order(s) has been reviewed.

1/03/2008

   

WORKSHOPS 2007/08

3.11

We recommend that surplus, obsolete, damaged and out of date stock should be identified and investigated on a regular basis and evidence of this retained. Further consideration should be given to reducing stock holding levels further with the use of call-off arrangements with suppliers.

3

Workshop Manager

Director of Strategic Projects & Specialist Response

Agreed.

Stores Manager has carried out stock movement exercise and identified potential stock for disposal. This will be reviewed and treated correctly.

(Parts retrieved/ repaired will be taken into stock or disposed)

14/04/2008

24/01/2008

 

Audit Ref No

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

3.15

We recommend that a regular, annual, write-off of obsolete stock should be undertaken and recorded by staff independent of the stores. All written-off stock should be promptly removed from the stores for resale or destruction.

2

Workshop Manager

Director of Strategic Projects & Specialist Response

Agreed.

Stores Manager has carried out stock movements exercise and identified stock that may be disposed of prior to the move. This will be reviewed and correctly treated.

Parts retrieved/ repaired will be taken into stock or disposed of.

Once merged with Headquarter Stores, their procedures will be followed.

14/04/2008

24/01/2008

 

3.2

We recommend that formal contractual agreements should be set up for all external services/work on behalf of the HFRA. These should be signed by both parties to the agreement.

3

Workshop Manager

Director of Strategic Projects & Specialist Response

A contract will be sent to all Workshop non HFRS customers covering costs, liability etc.& review date.

Workshop orders will contain the standard terms & conditions the Procurement manager has devised

31/03/2008

24/01/2008

 

Audit Ref No

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

WORKSHOPS 2007/08 (Continued)

3.38

We recommend that outside customers should be requested to complete an indemnity absolving the Hampshire Fire & Rescue Authority against loss/claim in the event of fuel contamination or health and safety issues. Alternatively, formal agreements should be sought.

2

Workshop Manager

Director of Strategic Projects & Specialist Response

Will be added to the contract for non-HFRS customers (3.2)

31/03/2008

24/01/2008

 

3.3

We recommend that current detailed job descriptions should be compiled for each workshops employee. These should be dated and reviewed regularly.

1

Workshop Manager

Director of Strategic Projects & Specialist Response

Agreed.

April 2008

   

3.4

We recommend that Personal Development Review Portfolios are completed in full, to include copies of job descriptions

1

Workshop Manager

Director of Strategic Projects & Specialist Response

Agreed.

April 2008

   

3.33

We recommend that the fleet management information system should be substituted for a more robust and suitable system at the earliest opportunity.

3

Workshop Manager

Director of Strategic Projects & Specialist Response

New Fleet Management System currently being sourced. Due to be purchased by Apr 08 and implemented by September 08.

September 2008

   

Audit Ref No

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

WORKSHOPS 2007/08 (Continued)

3.39

We recommend that management should complete a trend analysis in respect of both fuel usage and cost over selected periods each year.

2

Workshop Manager

Director of Strategic Projects & Specialist Response

Agreed.

September 2008

   

FOLLOW-UP PROPERTY MANAGEMENT & CAPITAL CONTRACTS 2007/08

3.6

Consideration should be given to developing a computerised system with appropriate linkages to the individual details in the register to the overall summaries contained in the property strategy.

3

Property Services Manager

in conjunction with

IT Services Manager

Director of Corporate Services

Agreed, we identified this as something we wanted to do once we were happy that the format of the register is working well. Given the flow of information, it might be better to consider whether the condition survey data could be sent to us as a set of linked spreadsheets by Property Business and Regulatory Services (PBRS). We do not consider this to be of the highest priority; and it may involve commissioning ICT development work via PBRS.

31/03/2009

   

Audit Ref No

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

FOLLOW-UP PROPERTY MANAGEMENT & CAPITAL CONTRACTS 2007/08 (Continued)

3.6

In the longer term, consideration should be given to introducing an asset management system (linked to the Hampshire County Council computer system) in order to support the Property Strategy and Register.

1

Property Services Manager

in conjunction with

IT Services Manager

Director of Corporate Services

We have already looked at a property management application (EPIS) used by Hampshire County Council, but concluded that its current state of development would add little real value. We will continue to monitor application development as part of SAP (main IT system) exploitation. We could report back our views by 31 March 2009.

31/03/2009

   

3.7

The details contained in the property strategy should be compatible with the terrier of HFRS properties maintained by PBRS in the PC Epis system.

3

Property Services Manager

in conjunction with

IT Services Manager

Director of Corporate Services

Agreed and the solution is linked to comments made in 3.6 and 3.7 above

31/03/2009

   

Audit Ref No

Recommendation

Priority

1=Low

2=Med

3=High

Post responsible

Service Management Team

Comments

Action Date

Follow up Date

Date Closed

3.8

Clear timescales for the completion of the strategy should be set in order that Members are aware of the operational and financial consequences of the outcomes of the strategy, which can then be incorporated in the corporate planning process for 2008 and the budgetary considerations for 2009/2010.

3

Property Services Manager

Director of Corporate Services

The overall strategy and process has been agreed by the Authority, but the full detail in the supporting Register has not, so far, been presented in full to Members. This will be undertaken via the Asset Management Working Group before the start of the next budget planning cycle.

31/03/2009

   

COPNOR FIRE STATION 2007/08

3.31

The Station Manager should contact the Social Club Treasurer to ensure he receives all records to be able to produce the end of year accounts and ensure all funds are secure and accounted for and that the intervening years accounts have been approved and reported to members.

3

Station Manager

Assistant Chief Officer Community Response

Meeting arranged with Head of Financial & Office Services

June 2008