Archived decisions
APPENDIX 4
PROPERTY SERVICES CLIENT PERFORMANCE
COMPLIMENTS MONITORING
The compliments received can be broken down into the following categories:
2006-07 |
2007-08 | |
Professional, helpful and personable staff |
38% |
31% |
Works completed quickly and satisfactorily |
22% |
32% |
Contractors quality of work and customer care |
12% |
4% |
Prompt response/attention |
11% |
13% |
Resolving complaints efficiently and swiftly |
5% |
8% |
Issue of Severe Weather Warnings |
3% |
7% |
Restoration works after major incident |
1% |
2% |
Other |
8% |
3% |
Total |
206 |
180 |