Archived decisions
EXECUTIVE MEMBER FOR RECREATION, HERITAGE AND COMMUNITIES
PART II
EMERGING WORK OF RECREATION AND HERITAGE WITH ADULT SERVICES ON PERSONALISATION
1. The Executive Member welcomes the emerging work of Recreation, Heritage and Communities services with Adult Services in the key area of personalisation. Following the 2008 Commission of Inquiry into the future of adult social care in Hampshire, a model of personalisation is being developed which will transcend adult social care. Personalisation has been defined as the business of the whole County Council and extends to all corporate functions. Recreation and Heritage services have a significant contribution to make to the personalisation agenda through the wide and various innovative and informal activities and services constantly being evolved to improve wellbeing, build capacity and enhance quality of place within the county.
2. Recognising the benefit to the communities of Hampshire of Recreation and Heritage services working more closely with Adult Services to deliver personalisation's `Universal Offer', a jointly led workshop to explore possibilities for future working was run in January 2009. Outcomes from this workshop have already resulted in joint working opportunities being identified and resourced, for example the development of a book project targeting the needs of those with learning disabilities currently using Day Services in Basingstoke. The current Activehearts programme provided by the Arts Service is also undertaking specialised dementia activity and reminiscence training days for the voluntary and private sectors, as well as continuing with special projects in care settings. In addition work within the Sports Section team has focused on falls prevention and green exercise.
3. This report arises from consideration of the report by the Executive Member on 19 March 2009, which is on Hantsweb at: /decisions/decisions-index/index-docs-7022
REVIEW OF RIGHTS OF WAY FAULT REPORTING PROCESS - TRANSFORMING CUSTOMER EXPERIENCE
1. Hampshire County Council Treasurers' Consultancy, working with officers from the Countryside Service and Hantsdirect, has recently completed a review and analysis of the way in which reports of problems on the rights of way network are made to the County Council and how these reports are then managed. The Consultant's report includes a proposed action plan to respond to the areas for improvement which have been identified. Some of these actions can be relatively quickly and inexpensively implemented, and others will require further research and development.
2. The Executive Member supports the work that has been undertaken and has approved for taking forward the proposed actions outlined within the Consultant's report. The key improvements identified are:-
a. enhancing the internal process and customer experience through developments to Hantsdirect to eliminate duplicate data entry and improve the process flow;
b. implementation of a comprehensive Rights of Way IT system that allows the service to effectively and simply report on performance to manage the day to day Rights of Way operation.
c. development and implementation of a proactive inspection and maintenance programme across the whole network parish by parish, underpinned by a separate summer vegetation clearance programme, to increase transparency, communication, partnership and multi-agency work (working with Parish Councils, Landowners and user groups) and staff morale. A pilot is proposed to test the model and evaluate how this could best operate within Hampshire prior to implementing it in full.
3. The next step would be to implement the relatively quick and straightforward actions as set out in the report's action plan which can be achieved within existing budgets and to commence work on the longer-term aspirations with a view to producing a business case for further consideration.
4. This report arises from consideration of the report by the Executive Member on 19 March 2009, which is on Hantsweb at: /decisions/decisions-index/index-docs-7022
MARGARET SNAITH
Executive Member for Recreation, Heritage and Communities