Archived decisions

Operational Assessment - Appendix B

Synopsis of Operational Assessment KLOE's and HFRS Performance Judgements (highlighted in yellow)

Community Risk Management

Question 1: How well is the Authority identifying and prioritising the risks faced by the community?

Key Area

1.1

Does the FRA have an effective risk analysis process that reflects the diverse nature of the community, and identifies and priorities those most at risk through its IRMP?

KLOE focus

The organisation:

has established arrangements to gather and use statistical evidence and other relevant information to assess risk to the community, and develop appropriate prevention, protection and response options

uses the FSEC toolkit or alternative approach

understands the diverse nature of the community it serves

has taken the National Framework and other guidance into account when developing plans.

Description

Developing _

Established

Advanced

Key Area

1.2

Does the FRA use the outcomes of its risk analysis effectively to plan and successfully implement and deliver prevention, protection, call management and incident support, response, health, safety, training and development activities within its IRMP?

KLOE focus

The organisation:

ensures that the appropriate resources have been targeted and distributed to meet identified priorities and reduce risks

uses risk analysis to develop appropriate prevention, protection and response options.

Description

Developing _

Established

Advanced

Key Area

1.3

Does the FRA have a robust process for measuring and evaluating the effectiveness and improving performance of its risk analysis process?

KLOE focus

The organisation:

measures and evaluates the effectiveness of its risk analysis work, and addresses areas of under performance

has arrangements for auditing and reviewing its risk analysis process on a planned basis

shares the results of any audit and evaluation with relevant stakeholders

Description

Developing _

Established

Advanced

Prevention

Question 2: How well is the Authority delivering its community safety strategy?

Key Area

2.1

Has the FRA clearly defined, planned and implemented a prevention strategy linked to its IRMP?

KLOE focus

The organisation:

has documented and published its plans for delivering its prevention work

recognises the diverse nature of its community and has targeted its prevention work at areas of priority

has assigned clear responsibility for the delivery of its community safety strategy

conducts a range of effective prevention activity.

Description

Developing

Established _

Advanced

Key Area

2.2

Does the FRA engage partners and stakeholders effectively in its prevention activities?

KLOE focus

The organisation:

involves partners, staff and the public in the design and delivery of community safety activities.

Description

Developing

Established _

Advanced

Key Area

2.3

Does the FRA have a robust process for measuring and evaluating the effectiveness and improving performance of its prevention activities?

KLOE focus

The organisation:

measures and evaluates the effectiveness of its preventative work, and addresses areas of under performance

has arrangements in place for auditing and reviewing its prevention work on a planned basis

shares the results of any audit and evaluation with relevant stakeholders.

Description

Developing

Established _

Advanced

Protection

Question 3; How well is the Authority delivering its regulatory fire safety strategy?

Key Area

3.1

Has the FRA clearly defined, planned and implemented a regulatory fire safety strategy linked to its IRMP?

KLOE focus

The organisation:

has documented and published its plans for delivering its protection work

has targeted its protection work at areas of priority in the community

has implemented a risk based audit programme and published its enforcement policy.

Description

Developing

Established

Advanced _

Key Area

3.2

Does the FRA engage partners and stakeholders effectively in its protection activities?

KLOE focus

The organisation:

Involves partners, staff and the public in the design and delivery of protection activities.

Description

Developing

Established _

Advanced

Key Area

3.3

Does the FRA have a robust process for measuring and evaluating the effectiveness and improving performance of its protection activities?

KLOE focus

The organisation:

measures and evaluates the effectiveness of its protection work, and addresses areas of under performance

has a sound understanding of performance

has arrangements in place for auditing and reviewing its protection work on a planned basis

shares the results of any audit and evaluation with relevant stakeholders

Description

Developing

Established _

Advanced

Response

Question 4: How well is the Authority delivering its response activities?

Key Area

4.1

Has the FRA clearly defined, planned and implemented a response strategy linked to its IRMP?

KLOE focus

The organisation:

has documented and published its risk based response standards and arrangements

has flexible response standards and arrangements appropriate to risk

has assigned clear responsibility for the development, improvement and maintenance of response strategy

Description

Developing

Established _

Advanced

Key Area

4.2

Does the FRA engage partners and stakeholders effectively in its response activities?

KLOE focus

The organisation:

Involves partners, staff and the public in the design and delivery of response activities.

Description

Developing

Established _

Advanced

Key Area

4.3

Does the FRA have a robust process for measuring and evaluating the effectiveness and improving performance of its response activities?

KLOE focus

The organisation:

measures and evaluates the effectiveness of its response activities, and addresses areas of under performance

has arrangements in place for auditing and reviewing its response activities on a planned basis

shares the results of any audit and evaluation with relevant stakeholders

Description

Developing

Established _

Advanced

Health and Safety

Question 5: How well is the Authority ensuring its responsibilities for health, safety and welfare are met?


Key Area
5.1		Does the FRA have clearly defined and effective arrangements to take account of its Health, Safety and Welfare responsibilities?
KLOE focus
The organisation:
	·		has clearly defined Health, Safety and Welfare policies to support its plans and strategies

	·		takes into account all relevant statutory provisions including Health and Safety legislation and guidance (such as GRAs) when developing policies

	·		has policies founded on risk assessment that are commensurate with the role of the Fire and Rescue Service and take into account the Service's primary function.
Description			Developing		Established _		Advanced
Key Area
5.2		Do effective management structures and arrangements exist within the FRA to support the development and implementation of Health, Safety and Welfare activities?
KLOE focus
The organisation:
	·	has an appropriate structure to ensure the promotion of Health, Safety and Welfare within the organisation is effective

	·	ensures clear responsibility exists for the planning, development, improvement and maintenance of Health, Safety and Welfare activities

	·	ensures that responsibility for co-ordinating, monitoring and implementing Health, Safety and Welfare arrangements rests with a nominated senior manager

	·	ensures that Health, Safety and Welfare responsibilities are allocated to line managers, with competent specialists appointed to act as advisers, and all individuals are aware of and competent in their health and safety responsibilities as detailed within their relevant job description.
Description				Developing		Established _	Advanced
Key Area
5.3		Has the FRA established effective plans, challenging targets, procedures and practices in relation to Health, Safety and Welfare?


KLOE focus
The organisation:
	·	has considered all relevant guidance and legislation when formulating their Health, Safety and Welfare plans

	·	allocates the correct resources to meet Health, Safety and Welfare requirements.
Description			Developing	Established _	Advanced
Key Area
5.4		Does the FRA have a robust process for measuring and evaluating the effectiveness, and improving performance of its health, safety and welfare activities?
KLOE focus
The organisation:
	·	measures and evaluates the effectiveness of its Health, Safety and Welfare work, and addresses areas of under performance

	·	has a sound understanding of performance

	·	has arrangements in place for auditing and reviewing its Health, Safety and Welfare work on a planned basis

	·	shares the results of any audit and evaluation with relevant stakeholders
Description			Developing	Established _	Advanced

Training and development

Question 6: How well is the Authority ensuring its responsibilities to take account of its training, development and assessment responsibilities?


Key Area
6.1		Does the FRA have an effective risk analysis process that reflects the diverse nature of the community, and identifies and priorities those most at risk through its IRMP?
KLOE focus
The organisation:
	·		has clearly defined training, development and assessment policies to deliver the outcomes of its plans and strategies

	·		takes the National Framework, health and safety requirements and relevant national guidance into account when developing policies. The policies include all the fundamental components of IPDS: National Occupational Standards, development programmes, workplace assessment, personal development records, awards, continual professional development and maintenance, and assessment development centres.
Description				Developing	Established _	Advanced


Key Area
6.2		Do effective management structures and arrangements exist within the FRA to support the development and assessment activities?
KLOE focus
The organisation:
	·			has a clear Learning and Development Strategy with an appropriate action plan and structure to ensure training, development and assessment is effective across all tiers of the organisation through to the elected members.

	·			ensures that clear responsibility exists for the planning, development, improvement and maintenance of training, development and assessment activities

	·			affords realistic training events (when providing operational training) that allow firefighters to use the tactics, procedures, techniques and equipment employed at incidents

	·			trains personnel to identify environments, activities and circumstances that may affect operational safety, to enable them to control risks consistently.
Description						Developing	Established	Advanced _
Key Area
6.3		Has the FRA established effective plans, challenging targets, procedures and practices in relation to training, development and assessment?
KLOE focus
The organisation:
		·			has considered the National Framework and other relevant guidance when formulating its training, development and assessment plans

		·			ensures that the correct resources have been allocated to meet its training, development and assessment requirements

		·			aligns training activities to organisational risk and subjects them to appropriate health and safety precautions

		·			factors realistic training into the overall training strategy and a suitable safety management system is in place to mitigate risk.
Description						Developing	Established _	Advanced
Key Area
6.4			Does the FRA have a robust process for measuring and evaluating the effectiveness and improving the performance of its training and development activities?
KLOE focus
The organisation:
	·			measures and evaluates the effectiveness of its training and development activities, and addresses areas of under performance

	·			has a sound understanding of performance

	·			has arrangements in place for auditing and reviewing its training and development activities on a planned basis

	·			shares the results of any audit and evaluation with relevant stakeholders.
Description						Developing	Established _	Advanced

Call management and incident support

Question 7; How well is the Authority delivering its call management and incident support activities?

Key Area

7.1

Does the FRA have in place effective arrangements for delivering call management and incident support activities?

KLOE focus

The organisation:

has effective call management arrangements

has effective contingency (fallback) arrangements in place

has appropriate staffing arrangements that support call management and incident support activities.

Description

Developing

Established

Advanced _

Key Area

7.2

Does the FRA have a robust process for evaluating the effectiveness, and improving performance of its call management and incident support activities?

KLOE focus

The organisation:

measures and evaluates the effectiveness of its call management and incident support activities and addresses areas of under performance

has a sound understanding of performance

has arrangements in place for auditing and reviewing its call management and incident support activities on a planned basis.

shares the results of any audit and evaluation with relevant stakeholders.

Description

Developing

Established _

Advanced

Key Area

7.3

Does the FRA have effective transitional arrangements in place to take account of the move to Regional Control Centres?

KLOE focus

The organisation:

participates actively in regional arrangements.

Description

Developing

Established _

Advanced

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