Employee Support (Employee Assistance Programme)

As an employee of Hampshire County Council, you have access to free, confidential and impartial Employee Support, provided by Health Assured. With one phone call you can get help rather than allowing your concerns to grow. These services are available to you while you work for the council and for up to 3 months after you have left.

Note The Employee Support line is only available to school staff where the school has an individual agreement for this.

Using the service

Contact the service direct, no need for a referral:

  • freephone 0800 028 0199
  • online support
  • outside the UK +44 161 836 9498 (calls will be charged)
Support available

These services are free, confidential and available to all staff and their immediate family members (partner/spouse and children aged 16-24 in full time education living at the same address):

  • A 24 hour a day, 365 day a year in the moment counselling support and telephone advice covering a wide range of issues including work, personal and family related
  • 24/7 legal and financial advice helpline (legal advice available to employee only)
  • Health and medical information and support
  • Manager support and coaching
  • Medical information (nurse call-back available)
  • Online wellbeing portal including mini health checks
What can it be used for?

You can contact the service for all kinds of different reasons, whether they are work-related or personal.

Reasons you can call Health Assured include:

Personal Life

  • Anxiety/depression
  • Separation
  • Benefit advice
  • Eldercare
  • Abuse
  • Buying a new home
  • Getting married
  • Family friction
  • Postnatal depression
  • Raising children
  • Bereavement
  • Legal problems
  • Unplanned pregnancy
  • Addiction
  • Infertility
  • Miscarriage
  • Anxiety disorder
  • Issues relating to protected characteristics (ie sexual orientation, transgender, gender identity, disability, race, religion and belief etc).

Work Issues

  • Starting a new job
  • Returning to work
  • Increased responsibility
  • Dealing with conflict
  • Managing change
  • General work stress
  • Flexible working

Managing Finances

  • Managing debt
  • Controlling credit cards
  • Benefit entitlement
  • Money management
  • Living on reduced income
  • Identity theft

Health

  • Terminal illness
  • Depression
  • Drug/alcohol abuse
  • Living with long term illness
  • Car accident/injury
  • Travel advice

Retirement

  • Coming to terms with retiring
  • Coping with change
  • Early retirement
  • Relationships after retiring
Online support and logging in

A wide range of useful advice and information is available:

  • Emotional support videos & factsheets
  • Online mini health checks
  • Medical factsheets
  • Personal coaching
  • Fitness advice & exercise videos
  • Personal 4 week programmes & challenges
  • E-coaching webinars

Access online support

Manager referral

If you are a manager and feel an employee may benefit from this support, speak to them in the first instance and offer to make contact with Health Assured on their behalf.

If they consent, complete the Manager’s Helpline Referral Form.

Manager referral

If you are a manager and feel a staff member may benefit from this support, speak to them in the first instance and offer to make contact with Health Assured on their behalf.

If they consent, complete the online Manager’s Helpline Referral form.