Your own devices

Which devices

More people are using mobile devices, enabling them to work more flexibly. Hampshire County Council allows staff to use it's network of hotspots to connect to the internet on their own device.

The following pages cover setting up your device, based on the type of operating system you have, or the type of device you are using, this includes:

  • devices with Windows 7 & 8
  • Apple Macs
  • iPads and iPhones
  • Android devices

There is also information on how to connect your device to the internet,

This information should work for most types of mobile device as long as it has a browser and wireless capability, but there may be some devices which are not compatible. Due to the wide variety of available devices, Help Desk is unfortunately unable to offer support for these.


Windows 7

These instructions are based on Windows 7 Enterprise software. If you use a third party software to manage your wireless connection, the screens you see may look different. If you need any help, see the manufacturer instructions.

1. Check your wireless network adapter is enabled on your device (see the manufacturer’s manual or documentation if you need help with this)

2. Double-click the wireless icon on the task bar to open

wireless icon

3. The Connect to a Network window will open, click Employee.selfservice then Connect

Tip: You might need to scroll down the list to find Employee.selfservice

choose

4. A Connect to a Network window will appear confirming your progress, this will disappear once the network is connected

establishing connection

5. A Windows Security window will open, enter the following information:

  • User name: your Hantsnet ID (if you are from East Hampshire District Council or Havant Borough Council you need to prefix your username with HBC\, for example HBC\myusername)
  • Password: your Hantsnet password

login details

6. Click OK

7. A box may appear advising the connection attempt could not be completed, click Connect

connect

8. After a short wait, the connection will be made, you may see a window asking you to Select a location for the Employee.selfservice network, select Work network

work

9. You are now connected to the wireless network and are able to launch your internet browser.

Windows 8

These instructions are based on Windows 8.1 Pro. If you use a third party software to manage your wireless connection, please use the manufacturer's instructions if you need help.

1. Check the wireless network adapter is enabled on your device (refer to the manufacturer’s manual/documentation if you need help with this)

2. Click on the wireless connection icon

connections available

3. A Networks window will appear on the right of the screen, check Flight mode is set to Off and Wifi is set to On

4. Select Employee.selfservice then click Connect

Tip: You might need to scroll through the list to find Employee.selfservice

w8 list

5. The device will start Checking network requirements and will connect once finished

checking

6. You now need to type in your Username and Password and click OK

  • Username - your Hantsnet ID (if you work for East Hants Borough Council or Havant Borough Council you will need to prefix with HBC\ for example: HBC\yourusername)
  • Password - your Hantsnet password

details

7. A message will appear asking if you want to Continue connecting, click Connect

connect

8. A list of networks will reappear, Employee.selfservice will be displayed in the list with Connected shown underneath

connected

9. You are now connected to the wireless network and can launch your internet browser.

Windows 10

These instructions are based on Windows 10. If you use a third party software to manage your wireless connection, please use the manufacturer's instructions if you need help.

Make sure the wireless network adapter is enabled on your device (refer to the manufacturer’s manual/documentation if you need help with this)

1. Click on the wireless connection icon in the bottom right of the task bar

w10-wirelessicon 

2. A Networks window will appear on the right of the screen showing a list of available networks, check Flight mode is set to Off and Wifi is set to On which is displayed at the bottom

3. Select Employee.selfservice from the list then click Connect (if you want to automatically connect when in range, tick the Connect Automatically option)

w10-wirlessconnections

4. Type in your Username and Password and click OK

  • Username - your Hantsnet ID (if you work for East Hants Borough Council or Havant Borough Council you will need to prefix with HBC\ for example: HBC\yourusername)
  • Password - your Hantsnet password

w10-usernamepassword

5. A message will appear asking if you want to Continue connecting, click Connect

The networks window will appear, Employee.selfservice will be displayed showing that it is connected. You are now connected to the wireless network and can launch your internet browser.

w10-connected

Apple Mac

The instructions below are based on a Mac running OS X (10.5.8), the steps might vary slightly if you are running a different version on your device.

1. Click the wifi icon at the top right of your screen

hw-apple-osx-wifi-icon

2. Check your AirPort is set to On, if not, select Turn AirPort On

hw-apple-osx-airport-on

3. If your AirPort is on and wireless is in range, you will see a list of wireless networks, click on Employee.selfservice

hw-applenetwork-list

4. A login window will be displayed, type in the following and click OK:

  • Username: your Hantsnet ID (if you are from East Hampshire District Council or Havant Borough Council you need to type in HBC\yourHantsnetID)
  • Password : your Hantsnet password

wireless-mac-logon

5. A Verify Certificate window will appear, click Continue

hw-certificate-warning

6. At this point the network will connect, but after a few moments you might see a 802.1X Authentication window, if you do re-enter your password and click OK

wireless-mac-logon-2

7. You are now connected and able to launch your internet browser.


iPad and iPhone

The screenshots below are taken from an iPad (IOS 7), but the same steps would apply to an iPhone.

1. Tap on the Settings icon on your home screen

2. Tap on Wi-Fi in the menu, a list of all the networks that your device can locate will be displayed on the right

3. Find Employee.selfservice in the list and tap on it to connect to the network

hw-ipad-wifi-networks 

4. An Enter Password window will open, type in the following information:

  • Username: your Hantsnet ID (if you are from East Hampshire District Council or Havant Borough Council you need to type in HBC\yourHantsnetID)
  • Password: your Hantsnet password

5. Tap on Join

hw-ipad-enter-password

6. A Certificate window will open, tap on Trust

hw-ipad-certificate 

7. The Employee.selfservice network will now show as selected in the list, with a tick by it, click on the on the i in the blue circle against this network

hw-ipadarrow 

8. Details of the Employee.selfservice network will open, tap Auto (under the HTTP PROXY heading)

auto 

9. Make sure the URL field is blank

auto settings 

10. Tap on Wi-Fi on the left, then tap the arrow next to Employee.selfservice, information about the network has been populated

hw-ipadarrow 

11. You are now connected and can return to the home screen.

Android

Due to the many types of Android smartphones and tablets in use, together with the numerous operating systems and manufacturer's user interfaces, each Android phone or tablet can look and feel very different.

Because of this, we can only provide generic set-up instructions.

Set up process

For most Android smartphones and tablets, the process to set it up will be:

  • go into Settings and turn Wi-Fi on
  • select Employee.selfservice from the list of wireless networks
  • Tip: For Android version 7, under the CA certificate option, please select Do Not validate. If this change is not made to the setting it will result in the connect option being un-selectable/greyed out.
  • type in your Hantsnet ID and password when requested
  • update proxy settings, this can generally be found under advanced settings, see below for settings (proxy settings are no longer required to get your device to connect, but you may find that updating your proxy settings will give you a better experience).

You may need to adapt this process a bit, based on your knowledge of your smartphone or tablet. Below is a set of instructions for a Samsung Galaxy SII smartphone, which provide a detailed example of how to set up a Samsung Android phone.

Example of setting up an Android phone (Samsung Galaxy S11)

1. On your home screen tap on your All Apps icon and then on Settings

2. On the Settings page tap on Wi-Fi

wireless-android-settings-2

3. The device will scan for available Wi-Fi networks (make sure that Wi-Fi is enabled on your device) and tap on Employee.selfservice in the list

hw-android-choose

4. Scroll down the screen until you get to the Identity field, type in your Hantsnet ID (if you are from East Hampshire District Council or Havant Borough Council you need to type in HBC\yourHantsnetID)

hw-android-connected

5. Scroll down the screen further and in Password type in your Hantsnet Password

hw-android-password

Note steps 6 to 8 are normally optional but might be required in some cases

6. Click on the tick box next to Show advanced options

7. Scroll down, in the Proxy settings field select Manual and in the Proxy hostname field type in cache.hiow.gov.uk

hw-android-proxy

8. Scroll further down, in the Proxy port field type in 3128 and then press Connect (if you are prompted to accept a certificate ‘accept it’)

hw-android-proxy-port

9. The device will now connect to the Employee.selfservice network and is ready for you to use.

hw-android-connected

Follow these steps to find out what version of the Android operating system your smartphone or tablet is running:

  1. Press the Home button (usually at the bottom of your screen) until you get to a home screen
  2. Press the Settings button (usually in the bottom left corner of your screen)
  3. You should see a series of buttons appear at the bottom of the screen and one of these will say Settings (or it might have a picture of a cog)
  4. Tap on the Settings icon to go to the Settings page
  5. Scroll down the Settings page until you see About phone
  6. Tap on About phone
  7. Scroll down the About phone screen until you see Firmware version
  8. The Firmware version is the version of your Android operating system (e.g. Firmware version 2.3.6 is Android v2.x)
  9. Press the Home button to get back to a home screen.

Android version 11 and newer will require a Domain to be entered when attempting to connect domain - hants.gov.uk

Connect

After you have set-up your device to connect to the Employee.selfservice network, each time you use your device to browse the web or open an 'app', it will automatically connect to the Employee.selfservice network.

If you have problems connecting to the network, check:

  • you are near a Hantsnet Hotspot
  • the troubleshooting guide.

If you change your Hantsnet password:

When you change your Hantsnet password you will also need to update the password that you use to log into the Employee.selfservice network on your device.

After changing your password, the next time you try to browse the web or open an 'app' on your device through the Employee.selfservice network, you will be prompted to enter your new password.