Passenger assistant careers

You get to know the children by their personalities, not their disabilities, and I really love it. It’s the best job I’ve ever had, it truly is
Elaine, School escort
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Make a difference. Be a passenger assistant

Can you provide a warm welcome on board the school transport?

Passenger assistants (school escorts) play a key role in enabling children with special educational needs to attend school. We collect children from home and escort them safely all the way to school and home again, by taxi or minibus.

It isn’t just about getting the children from A to B. School escorts use their people skills to engage with children and reassure parents and carers too. We provide a supportive working environment and we'll give you all the formal training needed. It's having a natural ability to make people smile that will make every journey amazing. It can provide useful work experience and great to have on your CV.

No formal qualifications are needed, just a natural rapport with children and young people, alongside an awareness and understanding of special educational needs.

Five great reasons to work for us

  1. Hugely rewarding roles, working with children with special educational needs

  2. Personal development opportunities through on-going training

  3. We use paid taxis – no need for a car or driving licence

  4. We work term time only. Hours are generally 7.30–9.30am and 2.30–4.30pm. The rest of the day is yours

  5. Casual work to begin with, becoming permanent if desired

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For an informal discussion please contact the team on 0370 7795741.

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Frequently asked questions

You will receive training in first aid and epilepsy before starting the role. After that point, we provide a wide range of training programmes designed to help you support the children and their needs on transport. This includes training in safeguarding, managing challenging behaviour, customer service, autism awareness and Makaton sign language.

A key requirement for the role is to be able to provide support for the needs of the children and to be able to kneel for periods of up to 10 minutes to provide effective CPR if required.

We only currently recruit to casual positions. However, permanent positions become available on a regular basis. If you are interested in becoming permanent please let your co-ordinator know so that they can call you when a position becomes available.

If you would like to become permanent, we will try and find a route for you as soon as possible. However, many factors are involved regarding the availability of permanent routes. It can take anywhere between a week to 6 months for a permanent position to become available.

Yes of course! We value our casual staff highly – they are much needed. Being permanent does not suit everyone.

In accordance with government guidelines children of key workers and children with ECHPs (Education, Health & Care Plan) are still entitled to attend school. We have been operating all through the COVID-19 situation and follow all government and Public Health England guidelines around social distancing on transport to enable these children and their families access to their much needed educational resources. This may mean putting on larger vehicles with fewer children and pupils only attending on certain days to allow us to keep numbers at a safe level.

We are providing our Passenger Assistants with the same face shields that pharmacies, such as Boots, are using. We are also providing gloves, however please note that equipment is in high demand and we are sending these items out as and when they are available. If staff are able to source their own supply, they are able to claim for these through the on-line employee portal.

We provide an ID badge and a Hi-Viz jacket which must be worn when you are on duty. It is advised that clothing worn by Passenger Assistants be comfortable and presentable.

We recruit from a minimum age of 18. You could also be 81!