You get to know the children by their personalities, not their disabilities, and I really love it. It’s the best job I’ve ever had, it truly is
Elaine, school passenger assistant
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Make a difference. Be a passenger assistant

Can you provide a warm welcome on board school transport?

Passenger assistants play a key role in enabling children with special educational needs to attend school. We collect children and assist them safely all the way to school and back again, by taxi or minibus.

It isn’t just about getting the children from A to B. Passenger assistants use their people skills to engage with children and reassure parents and carers too. We provide a supportive working environment and we'll give you all the formal training needed. It's having a natural ability to make people smile that will make every journey amazing. It can provide useful work experience too – it’s great to have on your CV.

No formal qualifications are needed, just a natural rapport with children and young people, alongside an awareness and understanding of special educational needs.

Five great reasons to work for us

  1. Hugely rewarding roles, working with children with special educational needs and seeing them progress and grow

  2. Personal development opportunities through on-going training

  3. We use taxis – no need for a car or driving licence

  4. It’s a paid role, and we work term time only. Hours are generally 7.30–9.30am and 2.30–4.30pm. The rest of the day is yours

  5. Both casual and permanent positions are available


For permanent roles, visit our job page.

Passenger assistant permanent role vacancies »

For casual roles, register your details for a call back from the friendly team at Connect2Hampshire, our temporary jobs agency.

Register your interest »

For an informal discussion please contact the team on 0808 281 9544.


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Frequently asked questions

You will receive an induction, and training in first aid and epilepsy before starting the role. After that, we provide a wide range of training programmes designed to help you support the children and their needs on transport. This includes training in safeguarding, managing challenging behaviour and customer service. Other specialised training will be provided as required.

A key requirement for the role is to be able to provide support for the needs of the children and to be able to kneel for periods of up to 10 minutes to provide effective CPR if required.

We provide an ID badge and a Hi-Viz jacket which must be worn when you are on duty. Other PPE or equipment will be provided as required by role. It is advised that clothing worn by passenger assistants be comfortable and presentable.

We recruit from a minimum age of 18. You could also be 81!