Branch Volunteers

A branch volunteer helps customers to get the most out of their local library and makes a positive difference in people’s lives

About the opportunity

This customer-facing role plays an important part in supporting access to Hampshire’s Library Services and is a great way of giving something back to your local community. As a Library volunteer you will become a valued member of the team, helping customers to get the most out of their local library and making a positive difference in people’s lives.

Tasks and activities

As a Library volunteer you will be involved in a wide variety of tasks and activities which may include:

Helping customers by
  • Welcoming and interacting with the public to ensure all visitors have the best possible service
  • Assisting customers to collect reserved items, access the online catalogue, and use the self issue and return facilities, referring complex queries to staff
  • Assisting customers to log on to the public IT terminals and access the programs available, referring complex needs to staff
  • Passing customer enquiries that require access to staff systems such as Spydus and the PN booking system to library staff to resolve
Supporting library staff by
  • Assisting with the packing and un-packing of deliveries, shelving returned items, and keeping the library tidy and in good order
  • Maintaining displays of leaflets and notices supplied by staff so they are kept tidy and up-to-date
  • Working within Hampshire County Council’s health and safety guidelines and supporting the implementation of evacuation
Contributing to Library events and activities by
  • Assisting with events and promotions such as story or rhymetime sessions or learning in libraries

Training & support

We understand that individuals do not take on the commitment to volunteer at a library lightly, and we recognise this by providing support and training to ensure volunteers can carry out their roles in a confident and professional manner.

Before beginning as a Library Volunteer you will be expected to attend some training and induction sessions which will prepare you for the role. You will also be expected to attend regular meetings with your Volunteer Co-ordinator where you will have the opportunity to feedback about your experience with the Library Service and discuss any additional support or training needs as required.

Commitment

We welcome anyone to consider becoming a volunteer with Hampshire’s Libraries and this outline provides potential volunteers with guidance on the type of commitment expected of them:
  • The library you will be supporting has specific sessions available to Library Volunteers.
  • When applying you will need to indicate which sessions you prefer and say how often you could attend
  • All volunteers are expected to commit to volunteering at least once a fortnight for a minimum period of 3 months
Further information on what a volunteer can expect from the Library Service and also what the Service expects from our volunteers is set out in the Volunteer Agreement. This agreement must be signed by all library volunteers.

Who we are looking for

  • aged 16 or over (Duke of Edinburgh and work experience volunteers welcome)
  • enjoys engaging with people and supporting others
  • can interact with members of the public with confidence and enthusiasm
  • an ability and willingness to maintain a safe environment
  • a personal interest in reading is recommended

How to apply

  • Two references will be sought
  • Some volunteer roles will require a DBS check