Family support

Work alongside parents and carers to provide support to improve family relationships and prevent breakdown

About the opportunity

You will work alongside parents and carers to provide support using family support techniques which have been proven to work, visiting families in their home to deliver agreed support to improve family relationships and prevent breakdown.  

Families come in all shapes and sizes. All families encounter difficult and challenging times and many will find ways to deal with their problems, getting the support they need from friends and relatives.  There are times, however, when problems can seem too overwhelming to manage.

Some of the most complex and difficult issues facing families today (including: mental health problems, drug and alcohol issues, domestic abuse, social isolation, learning disabilities), can have a huge impact on the stability of family life, and will have a significant impact on the health, wellbeing and development of all family members.

Hampshire Children’s Services feel that families facing these difficulties should have the support they need to become stronger, happier and healthier. With the right kind of support, families can overcome their difficulties.

Find out about the Innovation Volunteer Programme.

Tasks and duties

  • Work with the Volunteer Coordinator to agree a match to families
  • Attend an introduction meeting with the family and the Volunteer Coordinator or other professional working with the family.
  • Engage with the family.
  • Explain how the support will be delivered and agree next steps.
  • Discuss and agree information sharing with the parent/carer.
  • Record and share information as agreed.


Volunteers will receive a full training programme on how to deliver support which will equip them to provide advice using techniques which are proven to have worked. They will visit families, usually in their homes, to build up ongoing relationships. Supporting and facilitating families to attend appointments and meetings may also be needed. 

Volunteers will have access to support and advice while delivering volunteering activities from locally based Volunteer Coordinators.

All volunteering expenses, including mileage and parking, will be paid.


The amount of support each family requires will vary depending upon their needs. Volunteers will need to be able to commit to a minimum of four hours a week and be able to offer ongoing support to a family. The amount and timing of support to each family will be discussed and agreed at the initial matching stage.

Who we are looking for

You will

  • communicate and ensure people, with varied levels of ability, understand information
  • build and maintain positive, ongoing relationships with parents/carers
  • listen and remain calm and impartial 
  • deliver parenting advice and support and constructively challenge behaviours where appropriate
  • respect differing views of individuals and work in a non judgmental way
  • respect confidentiality and the agreed information sharing process
  • have the confidence to report concerns to their Volunteer Coordinator
  • be able to describe their role to individuals and their families while maintaining professional boundaries

How to apply

Contact details

To find out more, please email your name and contact details to

Volunteers will be asked to complete an application form to attend an interview

References required

Disclosure and barring service check

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