Meeting and Greeting Volunteer (Front of House)

Purpose of the role

We are looking for warm and friendly volunteers to welcome our visitors to the Coach House.

Typical tasks and duties

• Greet our visitors as they come in and welcome them to the visitor centre
• Offer an introduction to visitors when requested and/or appropriate to do so, including background information relating to the Park, the Coach House (and its facilities) and the National Lottery Heritage Project
• Help with administrative tasks, such as answering the phone, handing out leaflets/guides and basic reception duties
• Answer questions or queries from visitors, such as directions, opening times etc and direct more complex questions to a member of staff, if necessary
• Supervise visitors in relation to health and safety and the rules of the visitor centre. Raising minor issues with visitors directly and referring any escalating problems to a member of staff
• Assisting in the case of an emergency, such as a fire and following the necessary procedures

Experience and training

No formal qualifications are required, just the above skills and knowledge. You will need to have enthusiasm for the Park and your role and be able to demonstrate this enthusiasm to visitors in a polite and friendly manner. You will need to be willing to undergo any required training, online or in person, which maybe outside your normal volunteering hours. You will volunteer alongside a member of staff.

What’s in it for you?

• This role will be a valuable addition to your CV, particularly in careers related to customer service, history, heritage, or community work
• You will gain an insight into the history of the Park, a heritage lottery project and the local area
• Through training and involvement in the project you can gain experience in different volunteering roles than may be of interest to you
• You will be giving back to Staunton Country Park and the local community

Further information

When: After the opening of the Coach House TBC
Hours/days: Shifts to be in 3-hour blocks. (Example times; 10am-1:30pm or 1pm-4:30pm)
Commitment: A shift weekly (or fortnightly can also be arranged)
Where: Staunton Country Park (Parkland side)

We welcome applications from people of all abilities, backgrounds and volunteers.

For more information about this role please contact Divinia Hayes, Volunteer Co-ordinator, Staunton Country Park Email: [email protected]