Payments details for carers

Payments are made weekly to foster carers, care leavers, special guardians and adoptive parents on a Friday for the previous Monday to Sunday. You will receive a remittance advice on the Tuesday with details of the payment to clear in your account on Friday.

Payments to Direct Payment recipients are made calendar monthly. You will receive your payment on the 1st of each month to pay for the care that month. This means you will receive the payment for June’s care on 1st June.

Dealing with non-payment queries and the escalation process

If you have any queries regarding payments, send these to [email protected]

The shared mailbox is monitored regularly, with enquiries and escalations managed by the team in chronological order. This approach ensures a consistent service and prevents reliance on the availability of any single officer.

Your query will be escalated appropriately within the management hierarchy as necessary.

Ensure you include all relevant information, such as invoice numbers, dates, amounts, and any previous correspondence, to help us investigate your query promptly.