Payments details for carers

Payments are made weekly to foster carers, care leavers, special guardians and adoptive parents on a Friday for the previous Monday to Sunday. You will receive a remittance advice on the Tuesday with details of the payment to clear in your account on Friday.

Payments to Direct Payment recipients are made calendar monthly. You will receive your payment on the 1st of each month to pay for the care that month. This means you will receive the payment for June’s care on 1st June.

Dealing with non-payment queries and the escalation process

If you have any queries regarding payments, send these to the relevant email addresses. The generic email address is manned every day and is worked on a date order basis by allocated members of the team.

• Send your initial email to [email protected]
• If you are unhappy with a response from the team, contact the Assistant Team Leader, [email protected] forwarding him the original emails sent to the team
• If you remain unhappy after receiving a response from Glyn email the Team Leader, [email protected] forwarding her the original emails sent to the team and emails to Glyn

If you remain unsatisfied after following the escalation route, you should send all the relevant emails to the Team Manager [email protected] It is important that you follow the escalation route so that we can ensure your query is dealt with promptly and at the appropriate level. However, should issues not be resolved to your satisfaction after contacting Romena you can contact the Care Payments Service Manager [email protected]