Dial-A-Ride and Call & Go Services

Bookable door-to-door accessible transport

How it works

Dial-a-Ride is a bookable door-to-door accessible transport service for individuals with mobility or sensory impairments who are unable to use or access public bus services.

Call & Go is a bookable door-to-door accessible transport service for individuals who:

  • find it difficult to use or access public bus services or
  • live more than 400 metres from an available bus service/stop or
  • have no access to a car and there is no bus service when they need to travel

You don’t need to be registered disabled to travel on a Dial-a-Ride or Call & Go service.  Minibuses are specially adapted with handrails and low steps to help passengers. Each vehicle is equipped with a lift or ramp to assist wheelchair and walking frame users. Trained drivers are also available to assist you when boarding if required.

You can search here to find a Hampshire supported Community Transport service in your area.

Who can use it

Services are available to passengers who meet the above criteria and live within the service operating area. Further details on the individual services.

How much it costs

A standard fare is charged to use this service. These are often similar to those charged on public bus services.

Concessionary Bus Passes may be used on Dial-a-Ride and Call & Go services. If you have a Hampshire County Council disabled person's bus pass you are entitled to 25% off. If you have a Hampshire County Council older person's bus pass you are entitled to 25% off after 9:30am (Monday- Friday) and at any time on weekends.

Please note, Concessionary Bus Passes are not accepted on the Denmead Shopper service.   Travel vouchers, issued by Hampshire County Council, are also widely accepted.

How to book

Only passengers who meet the eligibility criteria and live in the service area shall be permitted to use these services. You must register with the service operator who can advise on your eligibility.  You will then be able to book your journeys and travel on the service.

Please use the search button to find the contact details of the service in your area.

For any further queries, please contact the Community Transport and Contracts Team - email community.transport@hants.gov.uk or phone 01962 846785.