Review or Update your Existing Enquiry

Service pressures due to high enquiry and defect volumes

Along with other Highway Authorities across the country, we are currently facing high demand. Therefore, we may take longer than usual to undertake repairs. Our priority is the safety of the highway, and we will prioritise repairs accordingly. Lower priority works on the highway may be delayed but we will continue to undertake scheduled safety inspections.

Reviewing enquiry progress

The current progress status will be displayed along with the date of the last status change and a brief description.

Updating your enquiry

You can update your enquiry with additional information or provide photos and documentation that may aid us as with our response. Do not update your enquiry or contact us with requests for general updates, as this will add further pressure to our services.

How should I update my enquiry?

If a problem has become significantly worse since you originally reported it and now poses an immediate risk to the public, telephone either:

Phone 0300 555 1388 (8:30am to 5pm, Monday to Friday)
Outside of office hours 101

If the issue is very likely to present an imminent threat to life, serious injury or serious damage to property, report this as an emergency by calling 999.

For all other updates to existing enquiries, enter your enquiry reference number below and select 'search'. Your enquiry number can be found on all correspondence relating to your enquiry or would have been given to you by our Contact Centre.