Contact us about public transport
Who to contact with questions and complaints.
- Concessionary passes
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Email: [email protected]
Phone: 0300 555 1376 (open 8.30am to 1pm)
By post:
Bus Pass Team
PO Box 696
Fareham
PO14 9PD - Bus services
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If you have a complaint or suggestion about a bus service you should contact the bus company.
If you are not happy with their response, or they don’t respond within a reasonable time, contact Bus Users UK. They are a non-statutory body offering an independent review of complaints arising from the operation of local bus services and scheduled coach services.
In the case of a complaint, you should make contact as soon as possible. Keep your ticket as this will help the operator in responding to your complaint.
Hampshire County Council can only give limited help if the complaint relates to a commercial service.
- Train services
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If you have a complaint or suggestion about a rail service you should contact the operator.
If you are not satisfied with their response, or if they do not respond within a reasonable time, contact Transport Focus. They are an independent transport user watchdog and can take your rail complaint further.
- General enquiries and tickets
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For enquiries about public transport
Phone Traveline on 0871 200 2233.
For enquiries about community transport
Phone: 01962 846785
Email: [email protected]
By post:
Concessionary Travel Service
Universal Services
Hampshire County Council
EII Court West, Second Floor
The Castle
Winchester
SO23 8UD