Our performance

Serving Hampshire in 2020/21

In Hampshire, we are proud of our strong record of delivering excellent services that provide value for money.

Over the last year, despite the unprecedented challenge of the COVID-19 pandemic, combined with significant and ongoing budget pressures from national spending cuts, we have managed to maintain good levels of performance, while protecting frontline services and reducing the impact on those in most need.

Here are some examples of how Hampshire County Council has delivered on its priorities in 2020/21.

Outcome one

Hampshire maintains strong and sustainable economic growth and prosperity

  • Ship
  • The successful Solent Freeport bid was delivered, with Hampshire as a lead partner in a consortium of public and private sector organisations. As one of eight successful English Freeports in the Spring Budget Speech, this programme will support economic growth by facilitating international trade in Hampshire.

  • Highways
  • Operation Transmission, the plan to deal with non-border ready HGV congestion and disruption on Hampshire's and Portsmouth's road network, was delivered within time and budget, mitigating against the realistic worse-case scenario for the UK’s departure from the European Union predicted by the Government.

  • Ferry ticket
  • Hythe Ferry was supported to compensate for financial losses due to falling passenger numbers during the COVID-19 pandemic by Hampshire County Council, Southampton City Council, and New Forest District Council.

  • Mobile phone
  • The Council responded to over 1,000 enquiries following Storm Bella in December 2020, when Hampshire Highways removed fallen trees and clearing localised surface water flooding on the road network.

  • Doctor
  • 251 new apprenticeships were enrolled at the Council in 2020/21, with the programme to date seeing a retention rate of 84% for apprentices who have completed the programme (against a national average of 68%).

Outcome two

People in Hampshire live safe, healthy and independent lives

  • Hospital
  • Clarence Unit in opened in Gosport in August 2020, providing 80 beds for short-term care to free up hospital beds at the Queen Alexandra Hospital whilst longer term service needs can be assessed and arranged.

  • Spech bubbles
  • A Coronavirus Hampshire Helpline (Hants Help 4 Vulnerable) was launched, signposting residents to information, advice and relevant services to support with issues related to finances, mental health, domestic abuse, bereavement, and substance misuse.

  • Bus
  • Restrictions on Older Person’s Bus Pass usage were relaxed in January 2021, enabling older people to use their bus pass at any time to attend vaccination appointments and to travel for essential trips at quieter times.

  • Clipboard
  • A ‘positive’ report was delivered following a joint inspection of Hampshire’s Special Educational Needs and Disability (SEND) services by Ofsted and the Care Quality Commission (CQC).

Outcome three

People in Hampshire enjoy a rich and diverse environment

  • Carbon emissions
  • Hampshire’s Climate Change Strategy and Action Plan were agreed, committing the County Council to work with partners to make Hampshire carbon neutral by 2050.

  • Wind turbine
  • CO2 emissions from County Council operations in 2019/20 (reported in 2020/21) were reduced to down to 72,394 tonnes compared with 75,868 tonnes the previous year, which delivered on the County Council’s 74,700 tonne target ahead of the 2025 target date.

  • Trophy
  • Sir Harold Hillier Gardens won a gold award for in the annual South and South East in Bloom Awards for the sixth year in a row, with praise for planned new developments, including a new restaurant and a ‘frontier garden’ featuring plants at the limits of outdoor hardiness in the British environment.

Outcome four

People in Hampshire enjoy being part of strong, inclusive communities

  • Mortarboard
  • 915 new primary school places were created for the start of the 2020/21 school year through the development of two new schools and the extension of two existing schools.

  • Jigsaw pieces
  • The County Council worked with partners from the voluntary and community sector to harness and co-ordinate voluntary support for vulnerable residents during COVID-19, including the provision of grants totalling £625,000 from the Government’s Contain Outbreak Management Fund.

  • Hands
  • Extra support was directly provided to local communities in response to COVID-19, awarding £100,000 to 20 community organisations as part of the Local Authority’s Supporting Families Programme, and increasing County Councillor’s devolved grant budget to £10,000 for 2020/21 to support local projects, initiatives, and organisations.

  • Award
  • The Council won a number of awards in 2020/21 for its work to improve outcomes for local residents, including two Modeshift National Sustainable Travel Awards for the ‘Walktober’ and Transition Time scheme projects that helped encourage sustainable journeys to school, and the Public Sector Infrastructure Strategy of the Year for the 2020 Electric Vehicle Innovation and Excellence Awards, for the County Council’s Central Southern Regional Electric Vehicle Charging Infrastructure Framework.

The way we work
  • Online working
  • Decision meetings at the County Council moved online to enable the continuation of the democratic process during the pandemic, with the Authority’s first ever virtual Annual General Meeting held in May 2020.

  • Multimedia
  • The ePermit system for Household Waste and Recycling Centres was successfully rolled out across Hampshire in August 2020, allowing for the introduction of a cross border charge.

  • Hand shake
  • The pension services of London Borough of Hillingdon and Westminster City Council formally agreed to join Hampshire’s Shared Services Partnership, with work to deliver this underway.