County Council staff and our partner organisations and suppliers (IBC service)

Privacy Notice

Hampshire County Council acts as a data controller for its own data, and as a data processor for other organisations:

  • Hampshire and Isle of Wight Constabulary
  • Hampshire and Isle of Wight Fire and Rescue
  • Office of the Police and Crime Commissioner (Hampshire)
  • Oxfordshire County Council
  • London Brough of Hammersmith and Fulham
  • Royal Borough of Kensington and Chelsea
  • Westminster City Council

More information about our shared services

Survey

Hampshire County Council collects information about you in order to provide you with the following service: Customer Service regarding your interactions with the IBC.

We will use the information you provide in this survey in conjunction with the information we hold about your enquiry in C4C for insight purposes; to allow us to analyse patterns and trends of service usage, and for quality management and employee training.

The legal basis for our use of this information is for the performance of a task in the public interest.

Your data will be processed on our behalf by C4C/SAP.

We will keep your personal information in line with our (or our Partners’) retention policy.

Webchat

Hampshire County Council collects information about you in order to provide you with the following service: Customer Service regarding your interactions with the IBC.

We will use the information from your enquiry with the IBC for insight purposes; to allow us to analyse patterns and trends of service usage, and for quality management and employee training.

The legal basis for our use of this information is for the performance of a task in the public interest, or the performance of a contract.

Your data will be processed on our behalf by C4C/SAP.

We will keep your personal information in line with our (or our Partners’) retention policy.

Chatbot

Hampshire County Council collects information about you in order to provide you with the following service: Customer Service regarding your interactions with the IBC.

We will use the information from your enquiry with the IBC for insight purposes; to allow us to analyse patterns and trends of service usage, for quality management and employee training, and to continuously improve the chatbot service.

The legal basis for our use of this information is for the performance of a task in the public interest, or the performance of a contract.

Your data will be processed on our behalf by C4C/SAP.

We will keep your personal information in line with our (or our Partners’) retention policy.

General

Please see the Hampshire County Council privacy notice for more information on how Hampshire County Council secures and uses personal data.

Further information

The above information is the specific privacy notice for this service. For more information about your rights in relation to your personal data, see the County Council’s general privacy notice.

You have some legal rights in respect of the personal information we collect from you. See our Data Protection page for further details.

You can contact the County Council’s Data Protection Officer by email [email protected].

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner’s Office.