Household Waste Recycling Centre (HWRC) booking system

Privacy Notice

Hampshire County Council collects information about you in order to provide a booking service for Hampshire HWRCs (Household Waste Recycling Centres). This system is in place to manage customer demand and facilitate continuation of a controlled and safe HWRC operation.

We will use the information to:

  • identify you
  • process and confirm your booking
  • contact you regarding your booking should it need to be amended or cancelled
  • book you in on arrival at the recycling centre
  • identify out of county visitors to Hampshire's HWRCs
  • monitor your usage of your household’s rolling DIY waste allowance
  • notify you if there is an issue with the HWRC network that will impact upon your booking
  • ensure abuse of the system is not taking place, and that online booking rules are adhered to

The legal basis for our use of this information is public task: where it is necessary for the performance of a task carried out in the public interest in the exercise of official authority vested in the County Council.

We will share your personal information with Veolia UK Ltd as the operator of the HWRC sites. We also may share your information with Southampton City Council and Portsmouth City Council as the service providers of Southampton HWRC and Portsmouth HWRC. Address information will not be shared with Veolia UK Ltd.

We will share your information with third party processors in order to provide a service to you. These are: BookingLab Ltd, Twilio Inc and SendGrid Inc.

Data may be transferred outside the EEA/EU and/or UK specifically to the USA. The safeguard in place to protect data transferred to the USA is Standard Contractual Clauses.

We will keep your personal information for 37 days after the booking date. This includes your name, full address and postcode, email address, IP address, vehicle registration, volume and composition of DIY waste.

If you have booked your visit via the OurHants mobile application, we will also use the Firebase Cloud Messaging (FCM) Token generated by your device, so that push notifications can be sent to your device in the event of a HWRC site closure or booking amendment requested outside of the OurHants mobile application. An FCM token is a unique identification for an application on a device. This token will be also deleted 37 days after the booking date.

You have some legal rights in respect of the personal information we collect from you. See our Data Protection page for further details.

You can contact the County Council's Data Protection Officer at [email protected]

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner's Office