Contact Supplier Self Service
Help and support for suppliers of goods and services to Hampshire County Council and our associated partners
Hampshire County Council shared services process invoices on behalf of:
- Sites owned and operated by Hampshire County Council
- Hampshire and Isle of Wight Fire and Rescue Service
- Hampshire and Isle of Wight Constabulary
- Oxfordshire County Council
- Many schools in Hampshire
- London Borough of Hammersmith & Fulham
- Royal Borough of Kensington and Chelsea
- Westminster City Council
Help with your enquiry
Are you registered for Supplier Self Service?
Yes
You can raise your enquiry more efficiently through Supplier Self Service. If your enquiry is about getting paid, check the status of your invoices and payments through your Supplier Self Service account before raising an enquiry.
No
Supplier Self Service allows you to view real time information on the status of your invoices and payments, change your details securely and monitor recent activity made on the account.
Have you got a purchase order (PO)?
Yes
Have your purchase order number ready when you make an enquiry.
No
Contact the person who requested the product or service from you. If they are from Hampshire County Council or one of our associated partners, you will need to have a purchase order before we can make payment.
Is the billing address on the purchase order the HCC Processing Centre?
Yes
Have the date and method that you sent the invoice ready when you make your enquiry.
No
If the billing address on the purchase order is not the HCC Processing Centre then use the contact details on the purchase order to make your enquiry. We are unable to answer queries for organisations that we do not manage invoices for.
Did you submit your invoice more than 30 days ago?
Yes
If you have not received payment for an invoice submitted more than 30 days ago make an enquiry giving the following information:
- invoice number
- purchase order number
- how you submitted your invoice
- when and where you sent your invoice
No
Standard payment terms are 30 days unless otherwise stated in your contract. Don't make an enquiry before the payment terms have elapsed.
A ticket reference number is issued when a form is submitted.
You will receive a response as soon as possible and within 5 working days. Alternatively, you can web chat with us by searching for the relevant supplier guidance pages.