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Help and support for suppliers of goods and services to Hampshire County Council and our associated partners

Hampshire County Council shared services process invoices on behalf of:

  • sites owned and operated by Hampshire County Council
  • Hampshire Fire and Rescue
  • Hampshire Constabulary
  • Oxfordshire County Council
  • many schools in Hampshire

Help with your enquiry

Are you registered for Supplier Self Service?

Yes

You can raise your enquiry more efficiently through Supplier Self Service. If your enquiry is about getting paid, check the status of your invoices and payments through your Supplier Self Service account before raising an enquiry.

No

Supplier Self Service allows you to view real time information on the status of your invoices and payments, change your details securely and monitor recent activity made on the account.

Find out how to register for Supplier Self Service

Have you got a purchase order (PO)?

Yes

Have your purchase order number ready when you make an enquiry.

No

Contact the person who requested the product or service from you. If they are from Hampshire County Council or one of our associated partners, you will need to have a purchase order before we can make payment.

Is the billing address on the purchase order the HCC Processing Centre?

Yes

Have the date and method that you sent the invoice ready when you make your enquiry.

No

If the billing address on the purchase order is not the HCC Processing Centre then use the contact details on the purchase order to make your enquiry. We are unable to answer queries for organisations that we do not manage invoices for.

Did you submit your invoice more than 30 days ago?

Yes

If you have not received payment for an invoice submitted more than 30 days ago make an enquiry giving the following information:
  • invoice number
  • purchase order number
  • how you submitted your invoice
  • when and where you sent your invoice

No

Standard payment terms are 30 days unless otherwise stated in your contract. Don't make an enquiry before the payment terms have elapsed.

 

A ticket reference number is issued when a form is submitted.

If you have not received a response within 5 days phone 0300 555 0223. Ensure you have your case reference number ready.