Guidance for registering and linking for Supplier Self Service

Manage your supplier account with Supplier Self Service

To access the information available to you through Supplier Self Service, you must first register as a supplier contact. You can then link to your supplier account using the secure mobile phone information that you provide to us.

Registering as a supplier contact

To register for Supplier Self Service you first need to create a supplier contact account.

Enter all required information, read the terms and conditions and tick the box if you agree. Ensure you enter your business email address and not your personal email address.

We will send an email to the email address you provide for confirmation it is valid. Once you have confirmed it is valid by clicking the link in the email, you will create a password for your supplier contact account.

Some suppliers have multiple supplier numbers. You will need to create a separate contact account with a different email for each supplier number. Your supplier number is referred to as Vendor number on your remittance advice.

If another member of your company has already registered as a supplier contact you will be taken to the account linking screen. We only need the first supplier contact to provide the secure information in Step 2.
Providing your secure information

You will need to provide two secure mobile phone numbers to link to your supplier account:

  • a secure access phone is required for a supplier contact to link to the supplier account. It receives a secure code via text message
  • a secure control phone is used to monitor activity on the supplier account. It receives updates via text message

If you are a new supplier of goods and services to us, you will also need to use this process to enter your bank details.

To provide your secure information make an online enquiry. In the Subject field select ‘I need to provide some secure details’. In the Detail of query field confirm if you need to supply your secure phone numbers, or your bank details too.

Once the enquiry has been processed, you will receive an email from Hampshire County Council.

Click on the link embedded in the email. Alternatively copy and paste the link into your browser to access the 'Provide your secure information’ page. You can also find a link to the page on the Supplier Self Service page.

Once you have clicked on the ‘Provide your secure information’ button, you will be required to sign in to your supplier contact account.

You will be taken to the 'Provide your secure information' page where you can check your supplier details and enter the required information. You will also need to agree to the terms and conditions.

Check the information you have entered is correct and click ‘Save secure information’. You will receive an email confirming your supplier number. You can then link to your supplier account.

Linking to your supplier account

The final stage of accessing the information available to you through Supplier Self Service, is to link your supplier contact account to your supplier account. Once you have linked, you will have access to all your supplier information for your business. 

You will need to have the secure access phone to hand to link to your supplier account.

Enter your supplier number and business postcode to link. Your supplier number is referred to as Vendor number on your remittance advice.

You will need to confirm your supplier number is correct and agree to the terms and conditions. Once confirmed, a secure one time code will be sent to your secure access phone via text message.

You will be taken to a page to enter the code we have sent you. If you don't enter the code within 10 minutes, it will expire and you can request a new secure code.

Many supplier contacts can link to one supplier account. This reduces the reliance on one member of your business.

You have now registered and linked. You will now be directed to the Supplier Self Service account page where you start using the service.