Report an emergency or immediate safety concern
How to contact School Transport in an emergency
Emergency contact information
You can report an emergency to the School Transport service using the relevant online enquiry form:
Forms for parents/carers
Forms for operators
- Report a safeguarding concern (for operators)
- Report a route cancellation within 24 hours
- Report disruption to a current journey or a journey within 24 hours
Forms for drivers
- Report an accident or incident
- Report a route cancellation within the next 24 hours
- Report a safeguarding concern (for drivers)
Forms for Passenger Assistants
- Report a route cancellation within the next 24 hours
- Report a delay to a journey
- Report an accident or incident
- Report a safeguarding concern (for passenger assistants)
Forms for schools
- Report a safeguarding concern (for schools)
- Report a school transport cancellation within the next 24 hours
Forms for social workers
Forms for local authorities
Emergency phoneline
The School Transport service also runs an emergency phoneline which can be used to report safeguarding concerns, an accident or incident, or to report route cancellations expected within the next 24 hours. You can call the service for emergencies only on 01962 846924.
For calls about anything else, you will be directed to use the online enquiry form.
In an emergency dial 999 or 112 to contact the police, fire brigade, ambulance or coastguard
101: the police non-emergency number
Phone 101 to report community safety issues including non-emergency crime, policing and anti-social behaviour.
This number can be used outside of normal office hours.