Report an emergency or immediate safety concern

Emergency contact information

You can report an emergency to the School Transport service using the relevant online enquiry form:

Forms for parents/carers

• Report a safeguarding concern (parent/carer)

Forms for operators

• Report a safeguarding concern (for operators)
• Report a route cancellation within 24 hours
• Report disruption to a current journey or a journey within 24 hours

Forms for drivers

• Report an accident or incident
• Report a route cancellation within the next 24 hours
• Report a safeguarding concern (for drivers)

Forms for Passenger Assistants

• Report a route cancellation within the next 24 hours
• Report a delay to a journey
• Report an accident or incident
• Report a safeguarding concern (for passenger assistants)

Forms for schools

• Report a safeguarding concern (for schools)
• Report a school transport cancellation within the next 24 hours

Forms for social workers

• Report a safeguarding concern (for social workers)

Forms for local authorities

• Report a safeguarding concern (for local authorities)

Emergency phoneline

The School Transport service also runs an emergency phoneline which can be used to report safeguarding concerns, an accident or incident, or to report route cancellations expected within the next 24 hours. You can call the service for emergencies only on 01962 846924.

The emergency phoneline is open between 7am and 5pm Monday to Friday (except Bank Holidays and school holidays). For calls outside of these hours, please use the online enquiry form. You can also report emergencies using the form which would be treated as high priority.