Business
support

Manages the administration team. Role includes financial duties, report writing, data gathering, recruitment and training matters. Supports staff in their roles.

Minutes meetings and enters data onto the relevant Management Information System. Undertakes financial duties including raising purchase orders, invoicing and managing petty cash.

Leads the Operations team with an in-depth knowledge of all operating systems that support the home’s function and security. Coordinates customer service feedback questionnaires and provides additional admin support to the home.

Delivers a frontline service ensuring a courteous and professional image of Swanwick Lodge is maintained. Greets all visitors, professionals and contractors in person and on the phone. Monitors CCTV and provides low-level administrative support.

Manages the Facilities team, liaises with maintenance professionals regarding required works and ensures the home is H&S compliant. Completes internal risk assessments and is responsible for escorting contractors within the home.

Facilitates maintenance repairs within the home and completes seasonal and grounds maintenance. Undertakes monthly procedural tests and audits e.g. fire equipment, fire doors, legionella, emergency lighting and maintenance logs.

Responsible for COSHH data sheets, cleaning orders, laundry and leading the domestic assistant team.

Maintains a clean, warm and welcoming home for all children within the home. Duties include all cleaning, laundry, washing and reporting domestic issues to management.

Manages the kitchen, including cleaning, ordering and stock rotation. Provides delicious and nutritious food and drink from a wide-ranging menu. Ensures all dietary and cultural requirements for staff and children within the home are met. Ensures kitchen, and all food and drink, are compliant with the highest food safety standards.