Make a request to the adult's social care team

We will need to know:

• your GP details 

• about how you're coping at home

• your nutrition; can you prepare your own meals, are you having enough to eat and drink?

• how you manage your personal hygiene; how easy it is to have a wash?

• how you manage your toileting needs; is your bathroom accessible?

• if you are wearing appropriate clothes; are you warm enough in winter, are your clothes easy to put on? 

• how safe you are at home - is your house clear enough to move around? Do you have steps in or outside your home? Is your house warm enough? 

• who else can help you; your family, a neighbour or friend 

• if you can get out and about 

• if you care for anyone else 

• if you need any equipment. We do not issue walking aids (for example sticks or frames), wheelchairs or pressure relief (for example cushions). If your query relates to these issues, please contact your GP surgery

• if you think you are being abused or harmed in any way; we refer to this as safeguarding

• if you have a query about an invoice or payment

If you are providing care for someone else, you might find our information about being a carer useful.

We will need to know:

• your details

• the details of the person you are contacting us about

• their GP details

• how they're coping at home

• if they can prepare their own meals; are they having enough to eat and drink, do they purchase meals from a delivery service?

• if they can they manage their personal hygiene; can they have a wash?

• if they can they manage going to the toilet; is the toilet easy to get to and easy to use?

• if they are wearing appropriate clothes - are they warm enough in winter, are their clothes easy to put on?

• if they are safe at home; is the house clear enough to move around? Do they have steps in or outside the home? Is the house warm enough?

• if they have support of a family member, a neighbour or friend; do they live locally?

• if they can they get out and about

• if they care for anyone else

• if you think they need any equipment. We do not issue walking aids (for example sticks or frames), wheelchairs or pressure relief (for example cushions). If your query relates to these issues, please contact your GP surgery. 

• if you think they are being abused or harmed in any way. We refer to this as safeguarding. Let us know the kind of abuse you think has taken place, and let us know what other organisations you have raised your concern with, for example, the police - read more about different kinds of abuse
• If you have a query about an invoice or payment

We will need to know:

• your details and the organisation you work for

• the details of the individual you are making the referral for

• their GP details (if you know them)

• how they're coping at home

• if they can prepare their own meals; are they having enough to eat and drink, do they purchase meals from a delivery service?

• if they can they manage their personal hygiene; can they have a wash?

• if they can they manage going to the toilet; is the toilet easy to get to and easy to use?

• if they are wearing appropriate clothes - are they warm enough in winter, are their clothes easy to put on?

• if they are safe at home; is the house clear enough to move around? Do they have steps in or outside the home? Is the house warm enough?

• if they have support of a family member, a neighbour or friend; do they live locally?

• if they can they get out and about

• if they care for anyone else

• if you think they need any equipment. We do not issue walking aids (for example sticks or frames), wheelchairs or pressure relief (for example cushions). If your query relates to these issues, please contact your GP surgery.

• what other support they have; such as help from friends and family

• if you think they are being abused or harmed in any way; we refer to this as safeguarding.

Let us know the kind of abuse you think has taken place. Let us know what other organisations you have raised your concern with, for example, the police – as a professional, you need to ensure you have raised any concerns with the appropriate organisation before making a referral to us