Adults' Health and Care help and support

What we do

• We provide you with good quality information and advice to enable you to make informed choices about your care and support
• We encourage you to do as much as you can - with support from your family, friends and community networks - to manage your own care and wellbeing
• We complete appropriate assessments, service changes and reviews with you over the phone where possible and appropriate
• Where you have specific care needs, we will help you to find support that increases your ability to manage these and to stay as independent as possible
• We assess Safeguarding adult concerns reported to us and we will work with you, your family and partner agencies to help you to stay safe

We aim to resolve as much as possible when you first contact us.

How we will communicate with you

For any written information we need to send to you, we will use email rather than post. If you are unable to access emails or you have specific communication needs relating to a disability, impairment or sensory loss, we will use your preferred method of communication.