Contact Adults' Health and Care
How can we help?
We want to get you to the right place. Have a look at our most frequent queries.
I need help with care and support for myself or someone else
- I’m not sure what support is available. I need information and advice
- I want an online tool to find out if I or they may be eligible for care services from the Council
- I want to apply for Meals on wheels
- I want to find out about Care technology (telecare) (such as pendant alarms and falls sensors)
- I would like to apply for a Blue Badge for disabled parking
- I would like to apply for an Older Person’s Bus Pass or a Disabled Bus Pass
- I would like to see an Occupational Therapist
- I would like advice about Equipment or Adaptations which may help me
- I would like to find out about Extra Care housing in Hampshire
If you are unable to find the information you need on our information pages and would like to contact us, you can raise an enquiry about care and support for yourself, or for someone else
I need support as an unpaid carer
- I’m not sure where to start. I need some information and advice
- I would like a carer’s assessment
- I need to find out about the Council’s Take a Break service
If you are unable to find the information you need on our information pages and would like to contact us, you can raise an enquiry about care and support for yourself, or for someone else
I need information about paying for care
- I’d like information about paying for care and if the Council or the NHS will pay for my care
- I’d like a quick online indicator of whether I, or someone else, may qualify for funding from the Council if I have eligible care needs
- I’d like information about Continuing Health Care funding from the NHS
I want to report abuse or harm
If you are concerned that you or another adult is being neglected, harmed or abused in any way, please do not ignore it. If it is not urgent, please use our online forms to provide us with the details.
If your request is urgent and you need support in the next 24 hours, contact us on 0300 555 1386.
If you are calling out of hours, that is between 5pm and 8:30am Monday to Thursday, between 4:30pm and 8:30am Friday to Monday and all day on Bank Holidays, contact us on 0300 555 1373.
If you are someone else is in imminent danger, call the police on 999. Call 101 if it is less urgent.
I have a query as (or about) an existing service user
I have a query about my care invoice
- I would like to pay my care invoice
- I would like to request a copy of my invoice
- I would like to change my financial details - email [email protected]
- I would like to make an enquiry related to paying my invoice or setting up a direct debit
- I would like to make an enquiry due to an error on my invoice
I am a professional and would like to make a referral
Please visit our professional referral page.
I have a query about benefits or housing
Benefits
Hampshire County Council does not deal with social security, benefits or pensions. If you have enquiries about this, you can:
- speak to your local Job Centre Plus
- read the information about benefits on the Connect to Support Hampshire website
Housing
Hampshire County Council does not deal with housing applications. You will need to speak to the housing department of your local district or borough council housing department.
You can find links to local housing departments on the Connect to Support Hampshire website.
I have a query about health
Hampshire County Council is responsible for Public Health in Hampshire (this includes weight management, smoking and drug and alcohol misuse services).
For queries relating to health conditions, please contact your GP or see the NHS website.
I have another enquiry
If you are unable to find the information you need on our information pages, please contact us.
