We want to get you to the right place. Have a look at our most frequent queries.
I need help with care and support for myself or someone else
We recommend that you explore our online information before you contact us.
Visit our Adults Health and Care page where you will find:
- links to information about support and services offered by Adults’ Health and Care
- links to the Connect to Support Hampshire website where you will find information and advice to help you manage your own support needs
If you are unable to find the information you need on our information pages and would like to contact us, you can raise an enquiry about care and support for yourself, or for someone else
I have a query as (or about) an existing service user, including an invoice error
Please have your/their Adult Services (AS) reference number handy when you contact us.
I want to contact my social care practitioner
If you have a social care practitioner with Hampshire County Council (this could be your social worker, occupational therapist or reablement worker) then you should try to make contact directly with the named individual. You should be able to find the relevant telephone number on correspondence that Hampshire County Council will have sent you.
If you still cannot trace a telephone number, please contact us. Contact names and numbers will not be given out over the phone. You will be put in contact with your practitioner or your practitioner will contact you.
I am a professional and would like to make a referral
Please visit our professional referral page.
I have a concern about someone’s safety
If you have an urgent safeguarding concern or want to report abuse, please see our safeguarding information.
I would like to pay my invoice or set up a direct debit
I have a query about benefits or housing
Hampshire County Council does not deal with social security, benefits or pensions. If you have enquiries about this, you can:
- speak to your local Job Centre Plus
- read the information about benefits on the Connect to Support Hampshire website
Hampshire County Council does not deal with housing applications. You will need to speak to the housing department of your local district or borough council housing department.
You can find links to local housing departments on the Connect to Support Hampshire website.