Further help and support from adult's social care
What to expect when you contact adult's social care
What we do
We will:
- provide you with good quality information and advice to enable you to make informed choices about your care and support
- encourage you to do as much as you can, with support from your family, friends and community networks; to manage your own care and wellbeing
- complete appropriate assessments, service changes and reviews with you over the phone where possible and appropriate
- where you have specific care needs, help you to find support that increases your ability to manage these and to stay as independent as possible
- assess safeguarding adult concerns reported to us and will work with you, your family and partner agencies to help you to stay safe
We aim to resolve as much as possible when you first contact us.
Starting your care and support journey
Unlike healthcare, social care is not free, and you may need to pay for some or all of your care.
Use the following options to find out whether you are eligible for care from us and what you might have to pay for.
Common enquiries
Care services and invoices
Information about care services can be found on Care services.
For invoice payments, see: Pay an invoice.
To request a copy of an invoice or set up a direct debit, see: Make an enquiry.
If you want to enquire about an error on your invoice, see: Make an enquiry.
To change financial details, email: [email protected]
Health
For queries relating to health conditions, you should contact your GP or see the NHS website.
Hampshire County Council is responsible for Public Health in Hampshire (this includes weight management, smoking, and drug and alcohol misuse services).
Benefits
Hampshire County Council does not deal with social security, benefits or pensions.
If you have enquiries about this, you can:
- speak to your local Job Centre Plus
- read the information about benefits on the Connect to Support Hampshire website
Housing
Hampshire County Council does not deal with housing applications.
You will need to speak to the housing department of your local district or borough council housing department.
You can find links to local housing departments on the Connect to Support Hampshire website.
All other enquiries
If you are unable to find the relevant support, you can make a request to adult's social care:
Make a request to adult's social care