Hampshire County Council’s teams you’ll have contact with
Adult Social Care Teams
A member of our Adult Social Care team will be in touch with you to carry out a Care Act assessment and determine your eligibility for social care support. If it is determined that you have an eligible social care need that will best be met within a residential or nursing home, they will advise you of the level of support they believe you need.
Following the assessment, the Adult Social Care Team will then refer you to our Brokerage Team who will co-ordinate the sourcing of your care.
Brokerage Team
Your care assessment may show that you need paid for care or support. If this is the case, your key worker will ask the Brokerage Team to contact the care homes that could be suitable for you.
For further information about the Brokerage Team, see: Brokerage
Customer Financial Management Team
If you have a Care Assessment and meet the eligibility criteria for receiving care, you will be referred for a financial assessment. The Customer Financial Management Team will carry out your assessment.
For further information about preparing for your financial assessment, see: Financial assessment
Paying for Care Team
Everyone living in a care home will need to pay towards the cost of their care. Our Paying for Care team will raise invoices based on an interim amount every 4 weeks that will need to be paid. Once your financial assessment is complete, the invoices will be adjusted as required based on your personal circumstances.
If you have entered a deferred payment agreement with Hampshire County Council, the Paying for Care Team will send a statement every 6 months showing the deferred amount and any interest due to that date.
If you have a query regarding the amount you have been invoiced, you can contact us.