Care and Support at Home service

New contracts for Care and Support at Home for older people, those with mental health conditions and physical disabilities came into effect from August 2018

To ensure a more robust approach that is able to deliver high quality and timely care and support to residents in Hampshire the county has been divided into 15 geographical zones. In each zone there will be one tier 1 provider who we will work closely with in order for them to be able to respond to the majority of requests for packages of care. If these tier 1 providers are unable to deliver the care and support in the time frame required, or if they do not have the capacity at that time our brokerage team, who match individuals with appropriate providers, will approach a number of tier 2 organisations in each zone to deliver that particular care and support package.

In order to have confidence in this model and the ability of providers on both tier 1 and tier 2 to deliver Care and Support at Home, Hampshire County Council Adults' Health and Care department have assessed and awarded contracts following a detailed legal process and a robust selection process.

All providers are approved by the Care Quality Commission (CQC), the independent regulator of health and social care in England.

Tier 1 providers
Key changes to the Care and Support at Home service
  • The services focus on a strength based approach. Providers will work with all individuals to enable independence as much as possible. This may be through the use of assistive technology, involving wider support networks where possible and engaging in the local community to enable the individual's outcomes to be met.
  • Visit times may not be specific, unless for medication purposes or to manage a particular condition. Your care provider will give you a support plan detailing time periods when you can expect your carer to visit
  • Care providers will be involved in the reviewing process and, where appropriate, will conduct reviews which will be signed off by the relevant Adults' Health and Care community team. These reviews will ensure packages of care and support are safe, appropriate and proportionate to allow individuals to live long, healthy and happy lives, with the maximum possible independence.
  • If you or someone you care for has a change in circumstances and feel that the care package needs to change, contact Adults' Health and Care so this can be reviewed on 0300 555 1386.
  • If you already receive care, we will not automatically move your care and support to another provider as a result of these arrangements. We want to reduce disruption and maintain continuity for you as far as possible. If your circumstances change, or you request a change in care provider due to quality or delivery concerns, then these will be supported through our new arrangements.
  • The Care and Support at Home service offers Take a Break provision for individuals who require carer's respite.
Contract Relationship Managers (CRMs)

To ensure these arrangements deliver the outcomes we want for our residents, the department has appointed key Contract Relationships Managers (CRM) who are responsible for supporting the delivery of these contracts. Their roles build on and develop good practice while addressing issues and concerns from providers, our staff and those in receipt of care and support services.

Your Contract Relationship Managers (CRM) are:

  • Harry Boyce – South East
  • Faye Waters – West
  • Jane Cleeve – North and North East

To contact a CRM, call 0300 555 1386 or email