Domiciliary Care

From 28 April 2025 all new domiciliary care is purchased through the new Community Care and Support Hampshire (CCSH) contract. This service is for eligible Older Adults, and Younger Adults with a Physical Disability, Learning Disability and individuals with an eligible Mental Health need. Existing packages of care will stay under the contract they were purchased through.

The primary aim of the service is to provide care and support to meet the assessed needs of eligible individuals throughout Hampshire, based in their own homes or in the community, as sourced by Hampshire County Council (the Council), or other contracting body, in line with the terms of the service specification.

In order to have confidence in this model and the ability of domiciliary care providers, Hampshire County Council Adults' Health and Care have assessed and awarded contracts following a detailed legal process and a robust selection processes, including a strong focus on quality and sustainability. All providers are also approved and regulated by the Care Quality Commission (CQC), the independent regulator of health and social care in England.

To ensure a robust approach that is able to deliver high quality and timely care and support to residents in Hampshire the county has been divided into 15 geographical zones.

The Community Care and Support Hampshire service

• CCSH and the previous Care and Support at Home (CaSaH) contract are priority services to enable individuals to stay independent in their own homes. All packages are for the provision of a combination of personal care and support, including ‘Take a Break’ to individuals in their own homes or in the community.
• The services focus on a strength-based approach. Providers will work with all individuals to enable independence as much as possible. This may be through the use of assistive technology, involving wider support networks where possible and engaging in the local community to enable the individual's outcomes to be met.
• Providers are required to be innovative and proactive in the use and support of technology to promote independence, provide services to individuals, and to manage workload. This will include the use of Technology Enabled Care (TEC), assistive care technology, laptops, tablets, smart-devices, e-readers and electronic care management systems.
• Visit times will not be time specific, unless for medication purposes or to manage a particular condition. Care could be completed by male or female carers.
• Providers must always look to deliver Optimised and Proportionate Care, and positively risk assess the delivery of Single-Handed Care where appropriate. Double-up provisions are available when there is an assessed need for it and a risk assessment to support that need.
• The Care and Support at Home service offers a ‘Take a Break’ provision for individuals who require carer's respite.
• Hampshire County Council’s CareDirector Provider Portal ensures that all providers that have been awarded packages of care are paid regularly and fairly. Find further details regarding provider payments.

Contract Relationship Managers

Contract Relationship Managers (CRMs) support providers and operational colleagues with the day-to-day delivery of domiciliary care across Hampshire. While Hampshire has specific teams to deal with payments (finance moderation) and placements (brokerage), we encourage you to work with your CRMs. They can help with overcoming specific challenges you might be facing.

CRMs can also provide access to training and directly support your teams with processes and systems where these are unfamiliar or prove challenging. They are also here to represent your views and disseminate key information from the local authority and operational teams. They can support you with new business opportunities where appropriate and will be able to provide you with access to useful data and information to aid your delivery of high-quality domiciliary care within Hampshire.

To contact a CRM, email [email protected].