Adult Services departmental procedures

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• Adult Mental Health Professional (AMHP) Training and Continual Professional Development Policy

  This policy provides a detailed framework to ensure that social work and non social work staff are suitably prepared, supported and developed to enable them to successfully train as Approved Mental Health Professionals.

  Mental health

• Co-production allowances: Fees and expenses

  Clarifies the circumstances under which it is appropriate to offer payment to people who use services, including carers, in return for their involvement in the work of the department.

  Governance

• Deprivation of Liberty Safeguards

  This document provides a step by step guide to Deprivation of Liberty Safeguards

  Managing risk

• Developing, writing and reviewing: Departmental policies, procedures and guidance

  A step by step guide to the development and review of all Adult Services policy, procedural, and guidance documents.

  Governance

• Duty of Candour

  This document clarifies the approach to Duty of Candour legislation.

  Governance

• Engagement, involvement and co-production policy

  Policy relating to the engagement and involvement of service users, carers and communities in the work of the department.

  Care quality Governance

• Fire Safety Management Part 1 – Residential/Nursing Units

  The department’s requirements in relation to fire safety management in residential units where there is sleeping accommodation for vulnerable adults.

  Health and safety Provider services

• Food Safety Management System

  All food businesses must have a food safety management system based on the principles of HACCP (Hazard Analysis Critical Control Points).

  Health and safety Provider services

• Freedom of Information procedure

  Provides guidance to Adults’ Health and Care staff on how to deal with requests for information under the Freedom of Information Act 2000.

  Governance

• Guardianship policy and procedure 2010 – S7 Mental Health Act 1983

  Amendments have been made to the Mental Health Act 1983 as a result of the Mental Health Act 2007. As an established function of the 1983 Act, Guardianship has been made subject to minor changes in its execution.

  Mental health

• Guidance for staff when preparing statements and attending court hearings

  Policy in respect of court appearances and report/statement writing for staff required to attend court and/or provide statements or other documentation.

  Support for staff

• Infection Control in Provider Services and Community Settings

  Sets out the Department’s requirements in relation to infection control.

  Health and safety

• Irregularities and break-ins

  The procedure to be followed when irregularities and break-ins occur.

  Health and safety

• Language and Communication standards for work with D/deaf and Deafblind people

  Policy and procedure for provision of language and communication standards for work with D/deaf and Deafblind people to ensure equity of access.

  Sensory

• Large Scale Enquiries

  This document outlines the approach to be taken by Hampshire County Council, Adults’ Health and Care, when considering the Large Scale Enquiry process as an appropriate safeguarding response to concerns in provider settings.

  Care quality Governance Market oversight

• Laundry Manual 2007

  This manual provides instructions on how to safely operate laundry machinery, and the processes you should follow for cleaning personal clothing, bedding and polycotton items.

  Provider services

• Learning Organisation Strategy

  The Learning Strategy supports learning from the frontline and other work streams being shared widely across the organisation, to achieve the aims of the departmental vision and provide high quality outcomes for service users and carers.

  Learning and research

• Managing Violence and Abuse Towards Staff

  Guidance for all Adults’ Health and Care staff on managing threats of, and actual, harm towards staff as well as intimidation or any other form of abusive behaviour.

  Support for staff

• Medication Management Policy

  Policy and guidance to maintain the health, safety and independence of adult service users by supporting them to take prescribed medication at the correct time and in the correct way.

  Care quality Health and safety

• Multi-agency transportation protocol for clients assessed under the Mental Health Act 1983

  The process and manner of compulsory transportation of people detained under the Amended Mental Health Act 1983 (MHA) or subject to the provisions of section 7 or 37 Guardianship Orders or Supervised Community Treatment (SCT) under section 17a.

  Mental health Transport

• Paying for care

  Adults’ Health and Care policy and procedures for contributions to personal budgets for social care services that support people to live at home and contributions towards the cost of care in a care home setting.

  Paying for care

• Personal Relationships and Sexuality

  Advice and guidance for staff to ensure that they feel confident to negotiate the complex personal, legal and ethical issues that are present when supporting service users to safely exercise their rights to self-determination, privacy, and a family life.

  Care quality

• Positive and proactive care

  This procedure describes how Hampshire County Council Adult Services expect staff to provide care for adults whose behaviour challenges services.

  Care quality Managing risk

• Policy to promote independence and choice: supporting people positively to manage risk

  This policy sets out the department’s approach to risk management in the delivery of social care services in a way which promotes choice and control, while ensuring vulnerable people are provided with the support they need to help them to stay safe.

  Care quality Managing risk

• Procedure for the assessment and provision of care for vulnerable adults and adults with multiple needs

  Procedure for the assessment and provision of care for vulnerable adults and adults with multiple needs.

  Care quality

• Protection of Property

  This policy and guidance enables social care staff to understand what practical steps are required to fulfil their legal duties in relation to the protection of a person’s property.

  Governance

• Provider Failure Policy

  This policy details the approach to be taken in Adult Services when a provider is unable to meet care and support needs due to temporary interruption or permanent business failure.

  Market oversight

• Provision of environmental equipment to deaf, deafened and hard of hearing, visually impaired and deafblind people

  This procedure sets out the eligibility and legal framework for the assessment and issue of environmental equipment to Deaf Sign Language users, deaf, visually impaired and Deafblind people.

  Sensory

• Quality Outcomes and Contract Monitoring Framework

  This procedure describes how Adults Health and Care monitors the quality and supports provider services to deliver outcome focused, person centred care.

  Care quality Market oversight

• Research Governance – external approval process

  The process that all external organisations and researchers wanting to conduct research, or research-like activities, involving staff, service users, carers, and family/friends of Adult Services users are required to follow to obtain approval.

  Learning and research

• Research management; ethical review of consultations, service evaluation and research-like engagement

  This procedure sets out the management process for research proposals, and the ethical review process for formal consultations, service evaluations and research-like engagement.

  Learning and research

• Responding to CQC Enforcement

  This document provides a guide to CQC’s enforcement powers and how the department can respond to them.

  Care quality Governance Market oversight

• Safeguarding Adults: Multi-Agency Policy, Guidance and Toolkit

  This policy supports current good practice in adult safeguarding and outlines the arrangements which apply to the whole of the 4LSAB area.

  Managing risk

• Section 42 Safeguarding Duties

  This document outlines the safeguarding process and practice guidance to be followed in line with duties under Section 42 of the Care Act 2014.

  Managing risk

• Serious Incident Policy

  This document provides a guide to staff on the reporting, management and reviewing of incidents including serious and critical incidents.

  Governance Learning and research

• Services for people with Dual Sensory Loss

  It is essential that the department provides good quality, consistent and supporting services to people who are Deafblind or have a Dual Sensory Loss. This procedure outlines what services should be provided to people in this client group.

  Care quality Sensory

• Shared Lives Policies and Procedures

  These policies and procedures cover the basic working practices of the Hampshire Shared Lives scheme.

  Care quality Provider services

• Social Care Adult Risk Framework

  A guide to the application of the Social Care Adult Risk Framework (Care Programme Approach in Health) in all Learning Disability social care community teams.

  Learning disability Managing risk

• Social Care Complaints

  This procedure clarifies staff responsibilities regarding the statutory complaint’s procedure and the processes involved.

  Governance

• Social Worker Registration

  This policy applies to all staff for whom registration with the Health and Care Professions Council (HCPC) as a Social Worker is a role requirement.

  Support for staff

• Supervision Policy and Procedure

  This procedure sets out the arrangements within Adults Health and Care (AHC) for good quality reflective supervision based on the 4x4x4 model of supervision (Morrison, 2005).

  Support for staff

• Supporting People at Risk of Choking Policy

  This policy provides the framework for use within Hampshire County Council, and those commissioned to provide services by Hampshire County Council, to support individuals at risk of choking.

  Managing risk

• Transport Framework

  This policy advises Adult Services staff of the department’s position regarding the arrangement and provision of transport to enable people to access agreed provision to meet their eligible needs.

  Transport

• Travelling Allowances for Voluntary Drivers

  This procedure sets out the mileage allowance paid to voluntary drivers. This procedure is for use by both Adults and Children’s departments.

  Transport

• Unplanned referral protocols for short stay services (adult learning disability)

  To ensure that all staff involved in making or receiving unplanned admissions to in-house short stay services (Adult Learning Disabilities) are clear of the process both prior to and during the admission.

  Learning disability

• Working with individuals who request local authority support with their care costs when their funds deplete

  A guide for staff working with individuals who have been self funding, who approach the local authority for support with their care costs when their funds are approaching, or have already reached, the means testing threshold.

  Paying for care