Professional referrals

Before you make a referral

Before referring a client or patient to the Adults' Health and Care department, consider whether you or the client may be able to find the information or services they need online.

The Connect to Support Hampshire website contains:

  • information and advice about independent living, care and support
  • a directory of local support organisations, local activities, national charities and helplines
  • a directory of care homes
  • a directory of home care agencies

For information on adult social care services provided by Hampshire County Council, see Adults' social care and health.

Telephone referrals

Phone: 0300 555 1386

Telephone referrals should be made:

  • if you have a safeguarding concern or want to report abuse
  • If your request is urgent and support is needed within the next 24 hours

When making a referral, ensure that the individual concerned is aware that the referral is being made. Provide all relevant information to help us process the referral promptly, such as:

  • full details of the person's current situation
  • support available
  • options you have already explored
Online referrals

Make an online referral if you are not reporting a safeguarding concern or an urgent request. Online referrals are:

  • secure and password protected
  • easier and quicker

Online referrals can be submitted at any time of day, including outside normal business hours.

How to set up a Hantsweb professional account

To complete an online referral, you will need to register for a Hampshire County Council Online Customer Account. Your account will need to be linked to Adults' Health and Care by entering your Adult Services reference number.

  • Step 1: Ensure that you have your Adult Services (AS) reference number. If you don't know your AS reference number, contact us on 0300 555 1386. We will check that your record is up to date or create a record for you. You will need to provide your name, role, workplace address (including postcode) and workplace phone number.
  • Step 2: Create a new Hantsweb Customer Account. You will need to enter your professional details, workplace address and workplace phone number. If you have previously created a Hantsweb Customer Account for non-professional use, you will need to create a second Hantsweb Customer Account with your professional details. Our system will not recognise you if your account lists your home address.
  • Step 3: Log in to your account and go to 'View or change your account settings' in the black bar at the top of the page. Click on 'Connect to professional account'.
  • Step 4: Follow the on screen instructions to connect your Adult Services account (which will already have been created) to your Customer Account. You will need to provide your AS number to do this.
  • Step 5: Once you have connected your Adult Services account to your Online Customer Account, you will have access to the Professional Account portal.

When making a referral, ensure that the individual concerned is aware that the referral is being made. Provide all relevant information to help us process the referral promptly, such as:

  • full details of the person's current situation
  • support available
  • options you have already explored