Connect Transport on Demand

Connect Transport on Demand is a pre-bookable, limited-stopping local minibus service that operates in areas of Northern Test Valley without other bus connections. Our minibuses do not follow a fixed route or timetable but link up around 350 bus stops.

Journeys are on a first-come, first-served basis and offer great value for people making a few trips each week.

We stop at three town centre destinations in Andover: the train station and bus station, where you can transfer to other transport services; and Andover War Memorial Hospital.

To use the service, you will first need to register: see the ‘How to book’ section on this page.

The Connect Transport on Demand service is being funded by Hampshire County Council as a pilot project for a two-year period using grants awarded by the Department for Transport, including Bus Service Improvement Plan funding.

Transport on Demand operates to and from various bus stops in the Northern Test Valley area. The service covers most bus stops with postcodes SP10 and SP11 and the Wallops, Stockbridge, Chilbolton, and Barton Stacey areas.

The service covers four zones:

Zone 1: The service can pick up and drop off passengers at Andover bus station, Andover train station, and Andover War Memorial Hospital
Zone 2: Specified bus stops in the SP10 Postcode area south of Weyhill Road and London Road, where other buses don’t run
Zone 3: Specified bus stops in the wider SP11 postcode area
Zone 4: Specified bus stops in the Wallops, Chilbolton, Stockbridge and Barton Stacey areas

A map showing bus stops covered by this service can be found in the Book a Journey smartphone app, on the Book a Journey web portal (select Northern Test Valley when prompted), or you can check the best bus stops for your journey with call centre staff. Find further details in the ‘How to book’ section on this page.

Alternatively, you can view a map of Transport on Demand bus stops on Google Maps.

Not every bus stop in every zone is served, so check your boarding and destination bus stops when booking.

Minibuses run Monday to Saturday, 7am to 7pm. Journeys for a drop-off by 7pm must be booked by 6pm. You can book a journey up to 3 days in advance. Each passenger can make up to 6 single journeys per week.

Anyone over the age of 10 can use Transport on Demand by themselves. Journeys are on a first-come, first-served basis, so please bear this in mind when booking. Bookings to and from schools cannot be accommodated.

Before making a booking you must register to use the service. This only takes a few minutes through the Book a Journey app. Download the app by following the relevant link for your device:

Get the Book a Journey app on the Google Play Store

Get the Book a Journey app on the Apple App Store

Alternatively, you can book a journey:

through the Book a Journey web portal, selecting Northern Test Valley
through our bus operator, Community First, on 0333 015 1271. Phone lines are open 9am to 4pm, Monday to Friday. Check with your phone provider to find out the cost.

A standard single fare, similar to public bus fares is charged for each journey made on this service. Our single fares (per journey) are as follows:

	To Zone 1	To Zone 2	To Zone 3	To Zone 4
From Zone 1	N/A	£2	£4.50	£5.50
From Zone 2	£2	£2	£4	£5.50
From Zone 3	£4.50	£4	£5.50	£5.50
From Zone 4	£5.50	£5.50	£5.50	£5.50

Up to 2 children under the age of 5 can travel for free with a fare-paying adult. Older Person and Disabled Person concessionary bus passes and school passes cannot be used on this service.

Our service is wheelchair accessible, accommodating both manual and electric wheelchairs, with a maximum total weight of 250kg.

If you are travelling with a wheelchair or small mobility scooter, please reserve a wheelchair space when booking. If your wheelchair folds and you can board without assistance, you do not need to select this option. Our drivers can fold and safely stow your wheelchair. We can accommodate one wheelchair with a passenger seated in it, and one folded wheelchair or pushchair on any journey, subject to space availability.

This is a local bus service, not a specialised or community transport service. If you need extra support when travelling, please see our Connect Transport (previously known as Dial-a-Ride) pages.

Service dogs are welcome on board.

The Book a Journey app is operated by Padam Mobility and the buses are operated by Community First.

For queries about the app, contact Padam Mobility using the 'help and contact' tab within the app, or email [email protected]
The buses are operated by Community First. For any service-related queries, email [email protected] or call 0333 015 1271. Phone lines are open 9am to 4pm, Monday to Friday. Check with your phone provider to find out the cost.