Before you start the legal process of suing the County Council

Before you begin the process of suing Hampshire County Council, please consider that:

  • on average it takes 3 months to investigate a claim from the date we issue the formal acknowledgement
  • we are currently dealing with an extremely high volume of claims which means that the timescale is increasing
  • over 85% of highway related claims are rejected
  • if legal liability is accepted for your claim, you are unlikely to receive the full value as the worth of the damaged asset at the time of the incident is taken into account
  • All claims, regardless of value are thoroughly investigated, requiring substantial resources to be diverted from delivering essential highway services
  • although we have a public liability insurance Policy, any successful claims under £5,000,000 must be paid from our own funds which reduces the money available to fund other public services
  • Please note that compensation can only be considered where a financial loss has been incurred and evidenced. Claimants must provide supporting documentation, such as invoices, receipts, estimates, quotes, proof of repair costs, or other evidence demonstrating the loss suffered. Even where Hampshire County Council accepts legal liability, compensation cannot be paid without satisfactory evidence of the losses being claimed. It is therefore important that all relevant documentation is submitted as part of your claim.

Artificial Intelligence (AI)

We are aware that individuals are using Artificial Intelligence (AI) to assist with their claim. While individuals are entitled to choose the tools they use to aid them with their claim, we would like to advise that AI-generated content can sometimes generate broad or excessive wording that may include false or unsupported information.

To maintain the integrity and reliability of communications with us, we advise that AI-generated material is verified before including it as part of your claim. This will help avoid any potential misinterpretations. If you have used AI as part of the claims process, please also ensure the final wording has been checked and reflects the genuine circumstances of the incident.

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