Before you start the legal process of suing the County Council

Before you begin the process of suing Hampshire County Council, please consider that:

on average it takes 3 months to investigate a claim from the date we issue the formal acknowledgement
we are currently dealing with an extremely high volume of claims which means that the timescale is increasing
over 85% of highway related claims are rejected
if legal liability is accepted for your claim, you are unlikely to receive the full value as the worth of the damaged asset at the time of the incident is taken into account
All claims, regardless of value are thoroughly investigated, requiring substantial resources to be diverted from delivering essential highway services
although we have a public liability insurance Policy, any successful claims under £5,000,000 must be paid from our own funds which reduces the money available to fund other public services